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“Good hotel - Quiet location but also not too far from centre”

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Hilton Garden Inn Florence Novoli
Ranked #115 of 409 Hotels in Florence
Certificate of Excellence
Reviewed September 23, 2010

This is a good hotel nice and clean and quiet although not in the centre it's all part of the fun of getting the bus which the staff will help and guide you with and sell you a ticket.

Good value, no problems at all.

Stayed: September 2010, traveled as a couple
Thank onthepiste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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709 - 715 of 1,415 reviews

Reviewed September 19, 2010

A pretty modern (2006) hotel but a calamity in waiting. We had a power outage during the night and when we awoke Sunday morning July 25th this is what we found:
- no power / no water / no telephone / no working toilet in the entire hotel
- had to manually force open the electric curtains to have some light for packing
- no working elevator
- NOT EVEN EMERGENCY LIGHTS in the stairways (evacuations !!)
- the staff had NO emergency response plans + ONE FLASHLIGHT for the entire hotel!!
- NO RESPONSE by Hilton, police or utility for hours after the outage until we left
- did I forget to mention NO BREAKFAST of course
- we did not get a refund and no apology!!
- upon return we sent mails to police, municipality etc nobody responded
If there is a fire or any other incident.....

  • Stayed: July 2010, traveled as a couple
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4  Thank tourbuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this reviewResponded September 22, 2010

Dear Client,

Thank you for your important feedback.
During your stay there was a power failure in the Hotel surroundings, and that's why the whole area was in trouble.
We offer a modern and efficient security systems, but obviously we can not avoid this kind of problems.
We really apologize for any inconvenience. Certainly you understand that it was not caused by our inability or desire.
Yours sincerely
Alessandro Carletti
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2010

Stayed at the hotel for two nights. Is not on a bus or train line thus a cab must bbe taken anywhere. Cab is 13E to main Florence andtrain station and 14E to airport.

The Hotel is comfortable and all employees were very helpful. The hotel certified green. When leaving lights on must have room key inserted in the device.

Only draw back was the rooms are not really decorated and the tv was a 22" wall mounted.
Breakfast was good. Thought the dinner menu was over priced.
For using HH points a good value.

  • Stayed: September 2010, traveled as a couple
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Thank GD331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2010

Very modern hotel, not like standard HGI, but with all the same services. Location is perfect if you are happy to take bus and don't wish to be in the centre of Florence (and don't wish to pay city centre hotel rates!). Located in very safe area which is being regenerated with new apartment blocks and offices. Front desk and bar staff were always helpful and courteous and all spoke great English. Excellent gym and washing machine/dryer/iron available for guest use. Very comfortable, adjustable bed. Breakfast was the only mild disappointment as food on offer was only typical normal fare for chain hotel (except for a great waffle maker!). Breakfast juices were just diluted concentrate (no fresh juices) and 'hot' food on offer couldn't even be described as being warm. Fast wifi in rooms. If you have a car there are parking spaces to front, side and rear of the hotel.

  • Stayed: July 2010, traveled on business
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Thank antrimman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2010

We stayed here three nights with two children, ages 7 and 10. Used Hilton Honors points to book the room and arranged (with the hotel staff directly, via email) to have an upgrade to a room that would accommodate 2 adults and 2 children. (A tip for families: If you are using Hilton Honors points in Europe, most hotels do not have published family rooms. If you contact the hotels directly, however, it is often possible to make arrangements for a sofa bed or other arrangements to accommodate children.)

The rooms in the hotel are gorgeous -- ultra modern furnishings, very nice bath fixtures, very quiet. There is also free wireless Internet and free business center (something for which a lot of other hotels in the local will charge $20 per day). The staff is extremely gracious and helpful, and there is also a nice collection of books -- in many languages on many subjects -- in the lobby that guests are welcome to borrow, also at no charge. There is a restaurant and bar on site and the pasta was cooked __ perfectly __.

The one down-side to the hotel is the location, approx. 10 minutes by bus from the City Center. There is a direct bus line across the street from the hotel, however, that is clean and safe. A couple of times, we took the taxi back to the hotel (once because it was during a bus strike and once because our kids were exhausted and the bus seemed to be taking a very long time.)

I think the hotel -- through its staff and very lovely accommodations -- tries harder than other hotels because they know they are not perfectly located. If you are willing to stay 10 minutes outside the center of Florence, this is a very good place. This would also be a very good place if you are renting a car -- as it would be easy to keep a car here and get out to the roads to explore Tuscany.

  • Stayed: July 2010, traveled with family
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Thank AJD_CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 3, 2010

The hotel is relatively new and will be MUCH better when the surrounding area develops a little. Currently there is nothing within walking distance so when staying here you are stuck. That's fine if you are just catching an early morning flight (as I was) but if you wanted something more you would be disappointed. The food service here is sub-par, so this is a disappointment for Italy. There is only room service during the hours of dining room operation (7:30 - 10:00 p.m.) and the menu is limited. While the food is okay, the bread was a day old and creativity lacking. I would stay here again for the proximity to the airport (five minutes) but would make other arrangements for eating.

This appears to be a hotel for big American tour groups so the dining room is crowded with visitors.

  • Stayed: July 2010, traveled solo
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Thank wandering_bob231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2010

Room – King (note – we stayed here on Hilton Reward Points)
[ My scale: failure – below average – average – above average – the best ]
About me - I am 6ft, 270lbs Texan that travels all the time and all over the world

} Bottom Line – good, but very very noisy – might impact your ability to get a decent night's sleep

} First Impression from the outside – [above average] – this hotel is outside the main downtown in the business park area of town. Thus it has more space to work with and nice arrival space.

} First Impression of the lobby –[above average] – this is better than a Hilton Garden back home. Large and nicely decorated/furnished.

} First Impression of the room – [average] – it is what you expect for this level of hotel. Nice, medium size bath, nice furnishings –
although the TV is this small LCD mounted (maybe 21”) on the wall – seems odd – like they meant to put a big TV there (like they do in the US) – and then they did not.
They have hard word floors (or something that look like that) in the room.

}Room – The Bathroom – [average] – nice and what you expect for this level of hotel.
They have the shown/bath combo you see in Europe – with this large piece of glass that acts like a shower curtain for half of the tub. It swings. It looks nice (does not work all that well to keep the water in) – but you will see this in many nice Europe hotels.
Has a bidet.

}Room – The Bed – [above average – best] – the Hilton garden chain is known for there adjustable (on each side beds). We liked it. It also had all the right linens and pillows.

}Noise – [failure] – we stayed in a room on the second floor around the corner and few rooms down from the elevator. The elevator noise was not an issue.
But you can hear every footstep in the hallway ,every word spoken in the hallway (quiet or loud), every foot step in the room above you, and the doors to the stairs are next to the elevator and used quite a bit – and they slam closed very loudly every time. This woke us up more than a few times. So be warned. Ask for a room at the end of the 2 hallways.

}Heat/Cool – [above average] – it says it can only do a +3 or -3 temperature swing, but the control lets you set the actual temperature (25C for example). This was much better than the dial +/- settings you see in other hotels. The weather was cool at night when we were there, so being able to set the temperature and have heat or cool was a plus.

}Service – Housekeeping – [average] – did a good job .
Although, I am not sure if they changed the bed linens one day – went I left the card on the bed asking them to do so. (they normally do this every 3 days)

} Service – Front desk and Concierge – [average] – what I expected for this level of hotel, helpful

} Service – Food – they have a breakfast buffet, but we did not try it (as it was not included with our reward reservation)

} Service – overall attitude from mgmt through to the staff – we never really tested this – but it seems ok.

} Little Extras
) Nice bar area to sit in, has a fireplace, tv, & nice restrooms right there
) Nice common patio just outside the bar area
) Has a room key controlled 2 PC area
) Has a DIY (self service) laundry – which we did use – 10 euro total – 1 wash – 1 dry – Expensive, but convenient
) Has a free library in the lobby - many book on open shelves to borrow during your stay

} Other Notes
) there is a store by the front desk for snacks/misc items
) if you want ice – there is one machine in the store by the front desk
) It is a 10-15 euro taxi ride to the train station (and hence downtown where everything is) - you need to factor this in (there is also the 22 bus)
) It is in a new business park, so don’t expect much within walking distance from the hotel.
) It does have a nice garage under the hotel (we did not use this)

Would I stay there again? – MAYBE – I like it, but the noise is an issue.
Would I recommend this place to a friend? - MAYBE

  • Stayed: June 2010, traveled as a couple
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1  Thank bquiet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence Novoli

Address: Via Sandro Pertini 2/9, 50127, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#51 Business Hotel in Florence
#70 Luxury Hotel in Florence
#86 Family Hotel in Florence
#91 Romantic Hotel in Florence
Price Range: $83 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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