The hotel had a really impressive design and details were really taken care. However for a Hilton hotel service was unacceptable!
We arrived at the hotel around midnight and no grooman was there to take our baggages... (I really doubt whether there was a grooman anyway, since he was not there not even when we checked out and I saw people carrying their luggage by themselve).
In breakfast time there was only one person serving us, always in panic and swearing all the time in italian. We knew that breakfast was served between 7.30-10, however it was unaccepted to "throw people out" at 9.55 or not having anything at the buffet at this time. I understand that time-schedules are to be kept, however they could close the door and let people finish their breakfast. Last day, a big Japanese group showed in and the food was not enough for all of us!
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- Also Known As:
- Hilton Garden Inn Florence Novoli Hotel Florence
- Florence Hilton Garden Inn
- Hilton Florence