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“Recent stay” 5 of 5 bubbles
Review of Hilton Garden Inn Florence Novoli

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Hilton Garden Inn Florence Novoli
Ranked #109 of 421 Hotels in Florence
Certificate of Excellence
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Recent stay”
5 of 5 bubbles Reviewed January 27, 2014

Good hotel. Great service. Special mention to Virgil at reception and breakfast lady (sorry we did not see her name, made cappuccino for us on sat/sun/mon). Lovely stay from 28th jan for 3 nights. And of course florence was spectacular. Recommended. Only a 10 minute bus ride from centre.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandeep K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, February 26, 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,279 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Ahmedabad, India
Level Contributor
89 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed January 26, 2014

Stayed here in November , Very good property, Rooms were clean and well furnished. WiFi worked very well. Really surrounded by gardens. Breakfast was up to the mark. We traveled in city bus to reach our travel gathering point near Railway station bus stand is nearby. very specious rooms bed was very good.

Front office persons were very courteous and helping.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EssEssKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, February 26, 2014
Dear Guest,

we are really happy and we thank you for your comment on Tripadvisor.
We are extremely proud of guarantee a great service as per guest's expectations!
See you soon in Florence in the future!

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 19, 2014

Stayed here for two nights in Nov 2013. The room is spacious and clean. I always enjoy staying at the Hilton Garden Inn especially for their 'Garden Inn Sleep System Bed'. Wifi works very well from the room. Front desk agents and restaurant staff were friendly and corteous.
The buffet breakfast has good selection and lots to choose from.
Although the hotel is a little away from the historical center but it is easily accessable by bus.
We had a car with us so parking was convenient. The hotel has a parking garage and charges a reasonable fee for it.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank NoomieT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, January 21, 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed January 16, 2014

The Hilton Garden can always be counted on to be clean, have internet and breakfast and always fabulously comfortable beds. The Hilton Garden in Florence definitely had the great bed, spacious and clean room with modern bathroom. The staff were friendly and helpful. I appreciated the Business Centre but was disappointed with the internet connection and extremely slow computers. The buffet breakfast was not the greatest and I recommend going to one of the amazing cafes or restaurants all over beautiful Florence. You are barely in your room with all to see! It was wonderful to return each night and fall into the famous Hilton Garden bed exhausted and amazed from all there is to see in Florence.

  • Stayed January 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank CANADAaAaAaA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, February 26, 2014
Dear Guest,

We really apologize for any inconvenience you had during your stay, and we really thank you for you review because your comment is helpful to understand what customers want and what is important to improve.

Hoping to welcome you again in Florence,
Best Regards

Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, India
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

Nice and cool hotel with the charm of old Florence city with modern facilities.
Situtated at center of city and close to very nice shopping malls.
Good friendly front desk.
A Hilton flavour on all the places. You feel comfortable with engish speaking staffs, english TV channels, continental menus...

Overall good business hotel

  • Stayed December 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank suryajyoti_roy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, February 26, 2014
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.
We are waiting for your return and we really hope to welcome you again soon.

Best regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

The hotel was very new although the location was very strange and it looked like we were in the middle of eastern Europe! It was very clean and maintained and the staff although a bit stuffy were very helpful when you needed a taxi to get into the city, a map of where to go, etc... Really had a great time in Florence and if you want to stay at an American Style hotel while in Europe this place will do just that.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank speranzs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, January 21, 2014
Dear Guest,

thank you for your kind comment on the Tripadvisor website.
I am pleased to read that you had a good stay; guest's positive feedback is the aim of our job!
I look forward to welcoming you all back to the Hilton Florence very soon.

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 5, 2014

The hotel is out of the center and rather close from the airport.

500 m from the hotel is the bus line bringing you to the center. The hotel is selling the ticket and you can be in the center in 15 to 20 mn. But the bus can be very crowded.

The surroundings are of no interest, except an excellent supermarket where you can find all the typical Italian food with a huge range of choice.

Room was nice and clean, and very quiet during our stay.

A empty fridge is available, which is far more convenient than a mini bar, particularly with the supermarket in the area.

Breakfast was of poor quality, with a limited choice. Even the bread was not good.

So if price is reasonable, a very good solution to visit Florence, despite the disappointing breakfast.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank xavierfrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHILTONFLRNV, Direttore at Hilton Garden Inn Florence Novoli, responded to this review, February 26, 2014
Dear Guest,

we are really happy and we thank you for your comment on Tripadvisor.
We are extremely proud of guarantee a great service as per guest's expectations!
See you soon in Florence in the future!

Best Regards
Alessandro Carletti
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Florence Novoli

Property: Hilton Garden Inn Florence Novoli
Address: Via Sandro Pertini 29, 50127, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#50 Business Hotel in Florence
#68 Luxury Hotel in Florence
#86 Family Hotel in Florence
#91 Romantic Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Florence Novoli 4*
Number of rooms: 121
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Also Known As:
Hilton Garden Inn Florence Novoli Hotel Florence
Florence Hilton Garden Inn
Hilton Florence

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