The woman emailed a few days in advance of our arrival asking what time we were going to check in, so we gave her a one hour window. When we left Rome for Florence there were 2 trains leaving at the exact same time, and we accidentally got on the one that took 4 hours rather than 1 1/2, so we obviously arrived late. When we got to the hotel there was no one there. I didn't want to use my cell phone because it's outrageously expensive, but I had no other choice because it was the only way to get someone there. They said they would be there in 15 minutes, but we had to wait for half an hour. When the woman showed up she chewed us not for not being there to check in when we said we would, and she was very upset that she had waited for 2 hours earlier in the day. I tried to explain that we caught the wrong train, but she was so rude she wouldn't even listen. This was extremely disappointing because who knows exactly what time they're going to arrive at a hotel, especially in a different country. Things happen!
We hauled our luggage up 100 steps (yes, we counted), and she showed us to our room. It wasn't the nice room advertised online, even though there was no one else staying there, so I don't know what you have to do to get that room (I guess you have to show up on time). There were no towels and we had to dry off with ratty old robes. The safe didn't work. There was a lot of outside noise in the morning.
Overall, not a good experience. If I wouldn't have had a cell phone I don't think we ever would've gotten checked in!
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Priceline, Booking.com and TripOnline SA so you can book your Tornabuoni La Petite Suite reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.