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“Super service”

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Borghese Palace Art Hotel
Ranked #147 of 410 Hotels in Florence
Certificate of Excellence
Reviewed September 22, 2012

Very serviceminder and helpful staff, plus the hotel is within walking distance of the city center. Fitness room too small and cleaning could be better. Nice breakfast. There is no dinner served at the hotel, but plenty of possibilities just around the corner. Ask the reception, they know the good places.

Stayed: September 2012, traveled as a couple
Thank Lars S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 23, 2012

Dear
Thank you for taking the time to share the recent experience you have had at Borghese Palace Art Hotel.
We are delighted that you enjoyed the Hotel, particularly the central location and the staff.
I will keep your comment regarding the fitness room in mind.

We hope you will also have a chance to stay with us again.

Warm Regards,
Dott.ssa Alessandra Flora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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300 - 306 of 853 reviews

Reviewed September 22, 2012

We only staid one night in Florence and were fortunate to have booked the Borghese Palace Art hotel. The hotel in the heart of the historic centre, a moments walk from the Ufittzi and local restaurants and bars. Max, the manage on duty, upgraded us to a Junior Suite and the single room booked by my sister was excellent. We shall be revisiting Florence and will stay again at this Hotel. Well reccomended.

  • Stayed: September 2012
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Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 23, 2012

Dear Martin H.,

Thank you for choosing to stay at Borghese Palace Art Hotel (even if only for one night) and for taking the time to post a review of your recent stay. I am delighted to read that you would recommend our hotel, and I do hope we will have the opportunity to welcome your return.

Once again, thank you for your comments and for choosing to spend your time with us.

Best Regards,
Dott.ssa Alessandra Flora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2012

I am not a frequent review writer but when a hotel goes out of its way to be helpful and kind I feel I have to write. This is a very comfortable, charming, modern hotel in a great location in Florence. The breakfast is lovely. But what I really want to write about is the staff. They could not have been kinder or more helpful and understanding to two weary, frustrated travelers. Long story short - our bags were lost for several days and we had to work with Alitalia to find them in Rome and then get them to Florence when our tickets from Rome to Florence were inadvertently cancelled. At every step of this unpleasant journey, the hotel staff was kind, understanding, helpful, supportive. They managed several difficult phone calls for us with Alitalia so that eventually we did get our bags back - although we had to go to the airport and get them ourselves. In another episode, my husband dropped his keys behind a bolted cabinet in the closet. The staff said no problem they would take care of it and they did - no drama. When we returned to the hotel after a day of touring the keys had been recovered and we received regular reports on calls they made on our behalf to Alitalia.
It is not just the room you remember after a trip - it is how the people treated you and that is what we will remember about the staff of this delightful hotel.

Room Tip: go with the superior rooms - they are a little alrger
See more room tips
  • Stayed: September 2012, traveled with friends
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1  Thank judyazoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 23, 2012

Dear Judyazoff,
Thank you very much for taking the time to post your review on Tripadvisor.

We are very happy that you enjoyed your stay with us and were satisfied with our services. 
This is the greatest motivation for all of us and encourages us even further to make each guest's stay memorable.

Your positive comment regarding our staff is the best compliment that a Owner can receive and I will be happy to share it with the entire team. 
We really hope to have the pleasure to welcome you back soon! 

My warmest Regards,
Dott.ssa Alessandra Flora

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Reviewed September 11, 2012

My husband and I stayed here last week for a 5 day trip . The hotel is very nice and in a good location . The reception staff are very attentive and helpful . The ladies in the breakfast room were also lovely and couldn't do enough for you. The main criticism I have is, the very loud music that is played in the bar area. My husband asked the barman ,if he thought that the music was too loud , he simply replied NO! On a few occasions we would have liked to have had a night cap upon arrival at the hotel , but the pumping music stopped us. The bar area was nearly always empty , I wonder why? The free wifi is only available in the area beside the reception , in the rooms would have been better. We had no tabs in our room to show that our room was free and in need of 'making up' and found that it it was being done around 3 pm , when we had arrived back in after a hard days sight seeing! We had to ask for extra shampoo and toilet roll as it wasn't replaced daily. Also our room,the room on 3rd floor nearest the lift can get noisy due to lift and outside door banging ! Good and bad aspects to this hotel ,bad ones can be easily rectified.

Stayed: September 2012, traveled as a couple
Thank warrenswitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 25, 2012

Dear Warrenswitch,
the Bar staff wanted to respond you personally:
"Dear customer, first of all we do apologize for the inconvenience. We remember you perfectly and we are sorry that this small detail could have negatively influenced your stay at the bar, but we want to emphasize who has been a little misunderstanding.
We have done our best to make you feel  comfortable enough to recommend you a restaurant for dinner and even a shop where you could buy some special drink-glasses.
During the time spent at the bar, there seemed to be well enough to come back after dinner and we just did not realize that you considered the volume of the music too high, even if, we can assure you, it did not exceed the limits allowed by law.
To renew our apologies, we hope to see you again soon in our bar."

Best Regards,
Dott.ssa Alessandra Flora

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Reviewed September 2, 2012

My wife and I stayed at this hotel for one week out of our 6 weeks in Italy where we visit every year. The location is excellent and close to all major attractions. The decor in the common areas and rooms was very good and fully supports the "Art" in the hotel name. We had an irritating buzzing noise in our original room and when maintenance weren't able to fix it quickly we were moved to another room without our asking. And that was before we had fully unpacked and had been in the room for about an hour. The Reception staff were quite fantastic and the best we have encountered over many years of travel. The staff in the dining room and elsewhere were outstanding. Breakfasts were excellent with a large variety of choices. The room was absolutely soundproof due to the age of the building and the thickness of the walls. The bathroom was spacious and the shower was adequate and typical of most hotel showers in italy and indeed Europe. There are a wide variety of excellent restaurants within a few doors of the hotel and also within a few minutes walking distance. We recommend this hotel to anyone who likes style, comfort, relaxed surroundings, cleanliness, good sized and appointed rooms and bathrooms, attentive and friendly staff, proximity to all major attractions and excellent restaurants and generally. We would definitely stay here again.

  • Stayed: August 2012, traveled as a couple
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1  Thank Peter T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 5, 2012

Dear Guest,

Thank you, We're delighted to be your hotel of choice in Florence and we hugely appreciate your support of  Borghese Palace.
It’s always our ethos to welcome every guest as if into our own home and it’s lovely to know that you enjoy so many aspects of staff, design and the ambience.

I will be sure to pass on your lovely comments to my team and they will be delighted to hear them.

I hope we see you again soon and continue to exceed your expectations.
Best Regards,

Dott.ssa Alessandra Flora

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Reviewed September 1, 2012

Stayed here for 2 nights and it was superb from beginning to end. Great location. Loved the decor and ambience. Room was fairly spacious and very nicely decorated. Great shower. Lovely breakfasts. The staff were absolutely fantastic; nothing was too much bother for them and they went out of their way to find out answers to our questions and gave great advice. Thoroughly recommend this hotel.

  • Stayed: August 2012, traveled with friends
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Thank Carol D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 4, 2012

Dear Guest,

Thank  you so much for the great comments.
We are truly devoted to authentic design and we have a great team equally devoted to creating memorable guest experiences for everyone staying at the hotel.

I hope you enjoyed the atmosphere in Florence and that you are able return to visit us in the near future.
I hope we see you again soon and continue to exceed your expectations.

Best Regards,
Dott.ssa Alessandra Flora

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Reviewed August 1, 2012

The location is great. The staff is helpful and friendly. Breakfast is very good.
But my room was not so clean. If you have problems with small this is not a good hotel for you. The shower is very very small. And the wifi signal is very weak.

  • Stayed: June 2012, traveled as a couple
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Thank Shefa68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alessandra F, Proprietario at Borghese Palace Art Hotel, responded to this reviewResponded September 5, 2012

Dear Guest,

thank you very much for your concerns about your stay with us !
I am very sorry about the unpleasant accomodation offered.

I can assure you that we will pay very good attention to your suggestions and will do our best to improve our quality.
We remain always at your completely disposal and hope that our Borghese Palace Art Hotel might welcome you again for a future stay.

Best regards,
Dott.ssa Alessandra Flora

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Borghese Palace Art Hotel

Address: Via Ghibellina 174-R, 50122, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Duomo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in Florence
#73 Family Hotel in Florence
#91 Luxury Hotel in Florence
#123 Romantic Hotel in Florence
Price Range: $99 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Borghese Palace Art Hotel 4*
Number of rooms: 25
Official Description (provided by the hotel):
Housed in a beautifully restored 15th-century building, this elegant property is just minutes away from the main sights of Florence. Il Duomo di Firenze is a 5-minute walk away, while the famous Ponte Vecchio and the Uffizi Gallery are at 650 metres and the main square is a 10-minute stroll away. The uniquely decorated rooms of the property blend antique furniture and modern-style in order to create a truly amazing atmosphere. Decorated with original works of art and modern flat-screen TVs they are the perfect place for relaxing at the end of the day. Those who need a little pampering can head to the wellness centre that is set in an original 13th-century cellars, there amidst the refreshing chill guests can treat themselves to a Hammam, sauna or a soothing massage. ... more   less 
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Also Known As:
Borghese Palace Art Florence
Hotel Borghese Palace Art

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