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“Great Location and Great for Families!”
5 of 5 bubbles Review of Residence Hilda

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Residence Hilda
Ranked #30 of 659 Florence B&B and Inns
Certificate of Excellence
San Francisco, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Location and Great for Families!”
5 of 5 bubbles Reviewed January 23, 2013

Such a wonderful stay, with views of the Duomo out our juliet windows. I traveled with my husband and our 15 month old child, so it was nice to have a place that felt like you were in Firenze even from indoors, when our daughter napped during the day and went to bed early at night. Italy is such a great place to travel with kids, and worth it to have a hotel that feels in the heart of it all.

Service is great, but a warning that they practice siesta daily and front desk is not open 24 hours.

Room Tip: Select a room facing Via Servi with juliet balcony windows.
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claire832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, February 14, 2013
Thank you very much. I glad you enjoyed your stay. Our reception and concierge are open 10 hours/day, but we are ALWAYS available on the emergency numbers (two different numbers with two different persons available every day) and we DO come as you call, usually we are at the hotel in 7 minutes...Also, all the alarms (elevator, fire, fornt door, etc.) are connected with our mobiles and a private security service for yur safeness.
Just wish to ensure that even if we are not with you all the time, we take care of you and we are at your assistance anyway.

Hope to have you back soon.

My warm regards,

Carlo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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523 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
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English first
Lausanne, Switzerland
Level Contributor
43 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed January 20, 2013

I like the concept of this residence; discrete, with warm welcome, a few steps from Duomo and Academia.

The strongest point of this place is service, from the very first contact the e-mails are being answered within 2 hours, up-dates about events sent few weeks before arrival and proposals to arrange breakfast, tickets, taxi and shopping delivery put forward.

I appreciated to have necessary space ( 55 m2) to spend Christmas and to be able to cook. The appartment was freshly repainted in the spring, the floors were in good shape, the kitchen had all necessary equipment to eat, drink, cook, the satelite Tv was providing many channels, the bedroom was nice with the adequate wardrobe space. The bathroom had a shower, 2 towels per person (changed everything 2nd day, same as linen - everyday changes at extra charge) towel heated rack.

I paid special rate of EUR 190 for a superior suite, which seems to me still too high taking into consideration following facts:

- the heating that was installed in our apartment (no 20) was extremely archaic, in fact it was a noisy hot air blower that was switching on when judged that temperature dropped below one set and switching off when the temperature reached set level. This system was installed in both living and bedroom easily waking up those with light sleep

- the kitchen had just one problem: cooking plate with 2 places - impossible to put at the same time 2 middle seize or big pans, could not squize in so impossible to prepare any fully home cooked meal ( there was, however, a micro to heat up food )

- the windows: even though said to have been changed a few years ago, did not guarantee protection from noise; when the heater was not making noise you could literally hear footsteps on the street. Luckily we were too tired from visitng to listen to all these when falling asleep.

Conclusion: once the above 3 problems fixed, it will be a lovely place to spend your vacation.

Stayed December 2012, traveled with family
Helpful?
Thank Travellersfromswitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, January 23, 2013
Dear Guests,

thank you for your comments. I am sorry that we were not able to offer you a perfect stay, but sincerely this is the first time that someone finds our kitchens too small. They are smaller than in a normal house, as you are travelling and your Suite were for two people, so two hobs are usually enough to make a full meal for two (we do not even provide big pans, everything is tailored for 2-3 people, including the table and kettle). But we know that sometimes, if you are used to very big kitchens, it's not easy to adapt to something smaller. Unfortunately we do not have the chance to nelarge our kitchens because we would cut off space to the rest of the Suite and our goal is to offer much more space than a normal hotel, with the possibility to cook.
Our A/C-heating system is actually VERY new, with an energy saving system and totally individual. It was built 8 years ago and even if every year something new comes out on the market, it is still a perfectly working plant offering the Guests to adjust their preferred temperature, in winter and summer. Sometimes, if outside is very cold or very hot and you set a too high or too low temperature (there's a gradient between the external and the internal part of the hotels and we still cannot go against physics), the heating starts to work at its maximum. For example, if outside is -5°C and you attempt to have 35 °C inside, it will work at its maximum without never reach the desired temperature because of the dispersion (from the door, the windows, etc.). But usually, if you set a convenient temperature depending on the season (you need to set your own temperature if you wish the system to go up and down with it, otherwise will follow the default settings that moght be not your choice), the fans are gentle and silent.
About the windows, we have the St. Gobain double glasses, the best on the market, and sincerely they let very small noise to get in, but still, you are in the middle of the city. If you close the windows and the shutters I cannot guarantee an absolute silence, but something very close by. Many Guests forget to close the shutters because they don't have them in their countries, but we suggest to do so as our windows are made for shutters too. They are useful against light and noise. And this is a pedestrian area so there's not so much traffic (car's to the hotel, police, a few residents).
Hope to have you with us next time and to be able to demonstrate that, by using appropriately the instruments you have in your Suite, you can sleep much better, cook a full meal and better enjoy your holiday.
Please, our staff is ALWAYS at your assistance, if you find anything you don't like during your stay, PLEASE, report it, because most of the times we can solve the problem for you giving you a better stay.
My best regards,

Carlo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed January 10, 2013

I cannot recommend this hotel enough. What a great find! The staff are lovely and very accommodating. The suits are modern, clean and very well equipped. When I visit Florence again I would not hesitate to stay here and have already recommended it to all my friends. If only they had more hotels around the world, how easy it would be as I would always stay with them!!!! Location was excellent, close to the Duomo, train station and supermarkets, so you can cook in the suite which is such a nice change from eating out all the time.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Direttore at Residence Hilda, responded to this review, February 14, 2013
Thank you so much.
I promise that we will keep this standard and, if possible, will improve it.
Waiting for your return with us.

Warm regards,

Carlo

P.S. In addition to the supermarkets, there's a delicatessen shop at the corner with delicious Italian cheeses from small farms, special wines and barriqued beers and of course prosciutto, salame, etc.....just a suggestion for a very special meal in your Suite.
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Rome, Italy
1 review
5 of 5 bubbles Reviewed December 22, 2012

we have visited Firenze quite many times. Stayed many kins of hotels and apartments. And now this is our favorite place to stay. It has a large space, everything you need, and a wonderful location. Nice reasonable local restaurants near by. The best thing is the staff member's hospitality. You will not regret!

Room Tip: We stayed in room 42. It has a bathtub.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nana0516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Manager at Residence Hilda, responded to this review, December 27, 2012
And we will do our best to be always up to your expectations and even more! We are growing and growing every year thanks to you and our other Guests that gave us many good suggestions and allowed us to be what we are.
Thank you so much and see you in a couple of months!

My best greetings for a wonderful 2013,

Carlo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 18, 2012

We selected Residence Hilda for two reasons: space and location, but it offered so much more. Every staff member was pleasant, helpful, attentive. We stayed two delightful weeks in Suite 20, loved the street views and sounds of the neighborhood. Two nearby super markets (Conad and El Centro) and the laundromat across the street are great conveniences for apartment-style living. Literally every site is within a 20 minute walk, even the train station. We had been to Florence three other times, but this visit was magic and we put it all down to an extended stay at Residence Hilda. Try it, you'll never forget it.

Room Tip: They are all good. Street facing does have some noise but it's the sound of the most important...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Twopros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Manager at Residence Hilda, responded to this review, December 27, 2012
Thank you so much for your nice words!!! I am so happy that you liked our place and your Suite.
I really hope to have you back with us soon.

My best greetings for a Happy New Year,

Carlo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
1 review
5 of 5 bubbles Reviewed December 9, 2012

Amazing place, we'll be back for sure ! Everything were just perfect- room, location, stuff. Clean , quiet and yet so close to the center of Florence. Strongly recommend! Kitchen is fully equipped you can find everything you need, very comfy bed. I loved the hall decorating - really nice!

Room Tip: We had a room on a 4th floor - it was excellent
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glikeriya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Manager at Residence Hilda, responded to this review, December 27, 2012
Have you seen our Christmas decorations? I hope so. And every year we do something different so that our many returning Guests do not get bored.

Hope to have you back with us soon.

My best greetings for a happy New Year.

Carlo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 8, 2012

We stayed here for 2 nights ,everything is excellent
fantastic room very clean and modern,wonderful kitchen,comfortable bedroom
Location is perfect ,easy to walk
My wife and I love to stay here and recommend to everyone
We hope come back again in a near future
lovely place

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clubmann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Xenica, Owner at Residence Hilda, responded to this review, December 27, 2012
Look forward to your return!!!!

My best greetings for a happy 2013.

Carlo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Hilda

Property: Residence Hilda
Address: Via Dei Servi 40, 50122, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #30 of 659 B&Bs / Inns in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Residence Hilda 4*
Number of rooms: 12
Official Description (provided by the hotel):
The comforts of a hotel in a designer apartment, located 3 blocks away from the main cathedral!At the elegant Residence Hilda you get more privacy than at a 5 star hotel, light and streamlined interiors, designer details conspicuous only by their restraint. All the Suites have teak parquet floors, calm off-white walls, soft beige furnishings and some occasional colour accent. ... more   less 
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Also Known As:
Residence Hilda Florence
Residence Hilda Hotel Florence

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