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“5* service” 5 of 5 bubbles
Review of Hotel Santa Croce

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Hotel Santa Croce
Ranked #35 of 421 Hotels in Florence
Certificate of Excellence
Singapore, Singapore
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“5* service”
5 of 5 bubbles Reviewed July 24, 2014 via mobile

Fantastic location with 5* service from Mario & Gabriele.

We arrived in Florence by car & our GPS couldn't find the hotel location. We called them & despite their good explanation of directions we still couldn't find the correct street - Gabriele came running from the hotel to find us, stopped the traffic so we could reverse back & directed us to the hotel. They instantly arranged for our car to be picked up & taken to a safe & secure garage ($25 for 24hrs) as parking in Florence is a nightmare.

Drinks on arrival were a lovely welcome & they provided us with a helpful map & gave us some great recommendations & information.

The room & bathroom were super clean & comfortable with good AC & decent shower. The room & bathroom are small but that's because they are in a wonderful old building in an excellent location & walking distance to all the main sights.

Breakfast starts at 7am which was helpful if you want to get going early to beat the masses of tourists.

Cheap beer, water & other drinks available to buy & they gave us some complementary drinks as we left.

Reception is 24hrs so you don't have to worry about numerous keys or door codes.

Great value for money & would highly recommend.

Thanks Mario & Gabriele for a memorable stay.

Stayed July 2014
Helpful?
1 Thank kemartin5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 25, 2014
Dear Guests...WOW !

Your review is simply amazing and we're so happy you had a very great time during your stay at Hotel Santa Croce.

Thank you for giving classified as hotel with 5 stars service, we're truly honored by this compliment.

Have a good time during your trip around our wonderful Italy and please, you say CIAO for us to the wonderful Napoli, Positano and Amalfi Coast.

Come back to Firenze asap, we're waiting for you ;-)

Sincerely,
Mario, Gabriel and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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727 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
London, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 23, 2014

Very good hotel in a historic building. Basilica Santa Croce is just round the corner, and Piazza Della Signoria and the Bargello are a stone's throw away. Short walk to the Duomo and the Accademia. A big thank you to Gabrielle and Mario for making my stay such a comfortable one (to Gabrielle - the smiley face in the morning cappuccino is a very nice touch!). Comfortable rooms with, among other things, air-conditioning (of utmost importance in the sweltering Firenze summer heat) and LCD TV. Breakfast is very European - not lavish but serves the purpose. In summary, this is a great place in a truly lovely city. If and when I return to Firenze, I will not hesitate one bit to book this place again.

  • Stayed July 2014, traveled solo
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NGanguly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 24, 2014
Dear Mr. Ganguly,
we're very pleased that the whole stay was satisfactory for all your needs and we thank you for having mentioned some of our services that you enjoyed.

We're very confident that you'll choose the Hotel Santa Croce again for your next stay in Florence and we're waiting for you to offer other excellent and smiling cappuccinos :-)

Sincerely,
Mario, Gabriel and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Johns, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 21, 2014

I really wanted to be able to give this property the highest rating possible as we absolutely adored the people who run it. Gabrielle and his brother Mario do an amazing job with what they have. It is a historical 600 year old property so you need to keep in mind although it is extremely charming and clean it is very small. The property offers the best location in Florence walking distance to everything. Everyone we encountered at the property was awesome. Super nice, helpful, spoke English even allowed our son who was living in an apartment in Florence as he was studying abroad join us for breakfast. Very nice continental breakfast is provided daily and I really miss the smiley face cappuccino. Being American, we found the room to be extremely small and we barely fit in the shower that is the only reason we could not rate this property as Excellent.

Room Tip: there is an in room safe and hair dryer in the room but limited toiletries (just small packet of sha...
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kerri904
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 24, 2014
Dear Guests,
we are delighted that you enjoyed your stay and the quality of our services.

Thanks for the nice review you wrote.

Come back asap.

Many Greetings
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Renton WA
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed July 15, 2014 via mobile

This charming hotel is run by two hard working brothers. They were very friendly and went out of their way to make sure we had a wonderful stay in Florence. They gave us excellent recommendations for restaurants and activities. Don't miss the Piazze Michelangelo, it's a hike but the view is spectacular and free!! The rooms are small in the hotel but this is an ancient building,though the building is ancient, the rooms are not!! The hotel is in a perfect location, walking distance to everything!!!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank annezk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 16, 2014
Dear Guest,
your review is excellent :-)

Thank you so much for those lovely words, we're happy you enjoyed your whole stay at Hotel Santa Croce.

Come back asap.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, New Hampshire
1 review
5 of 5 bubbles Reviewed July 15, 2014

Loved our stay at the Hotel Santa Croce! The staff was super friendly and gave us a great orientation of Florence. The location was close to major sights, but on a quiet side street so avoided the big crowds. Right around the corner from beautiful Santa Croce cathedral. Great restaurant recommendation (Anita) with delicious food and inexpensive. Rooms were typical size for European cities but comfortable. Breakfast in the morning. Highly recommend!

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 23, 2014
Dear Kathy,
thank you so much for your wonderful review.

We're so glad that you had a great time at the Hotel Santa Croce and that you enjoyed all our suggestions, even for the restaurant.

We hope to have you back here soon.

Best greetings to the whole Family,
Mario Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 15, 2014 via mobile

Gabriel is so helpful and pleasant. This hotel is in the perfect spot in Florence close to everything, has breakfast , awesome service and the staff is so helpful. So glad we stayed here in July 2014. You can't go wrong with Hotel Santa Croce!!!

Stayed July 2014
Helpful?
1 Thank Kunal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 23, 2014
Dear Kunal,
thank you very much for this wonderful review.

You' are a very nice couple and we hope to have you back here very soon.

Sincerely,
Mario, Gabriel and Staff
Hotel Santa Croce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed July 14, 2014 via mobile

This is a small, historic hotel located in the heart of Florence. Just round the corner from Santa Croce, everything is in easy walking distance, including the Duomo and the Uffizi.

Upon arrival, we were given refreshments (a very nice touch) and our bags were taken up to the room for us whilst we were given some recommendations as to where to visit.

The room was small as mentioned in other reviews, however it was big enough for my wife and I to be comfortable for 4 nights. Nice decor, comfy bed, good shower, etc.

Breakfast was a small, tasty continental affair, with croissants, cereal, bread and yoghurts.

Throughout the stay, nothing was too much trouble for any of the staff. Always very friendly, happy to offer suggestions, they simply cannot do enough for you. We were very impressed and would definitely stay here again if we come back to Florence.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Y0rkshire_Matt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_SantaCroce, Proprietario at Hotel Santa Croce, responded to this review, July 16, 2014
Dear Guests,
thank you so much for this " brilliant " review :-) , for appreciating our services and whole your stay at Hotel Santa Croce.

We're so happy you enjoyed our advices and we hope to see you again here.

Sincerely,
Mario, Gabriele and Staff
Hotel Santa Croce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Croce

Property: Hotel Santa Croce
Address: Via de Bentaccordi, 3, 50122, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#30 Family Hotel in Florence
#36 Romantic Hotel in Florence
#55 Business Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Santa Croce 2*
Number of rooms: 10
Official Description (provided by the hotel):
STAYING AT HOTEL SANTA CROCE gives the possibility to live a unique experience in the magical atmosphere of Florence. Small but welcoming, Hotel Santa Croce is immersed in the marvellous historical centre, right in the heart of the artistic, cultural and commercial life of the city. The Hotel is situated in an historical building dating back to the 600s and stands on the remains of an ancient Roman amphitheatre. The illustrious Michelangelo Buonarroti spent his childhood years in the adjoining house (there is a marble plaque showing evidence of this on the wall of the first floor). While just a few metres away you can find all of the most important monuments and museums, as well as the most renowned bars for those who would like a taste of the Florentine night-life. Situated only 100 metres from Piazza della Signoria, the Uffizi Gallery and Piazza Santa Croce (from where the Hotel's name derives), you can admire the enchanting Basilica where the remains of the greatest artists, writers, poets and scientists in Italian history are buried; we are also just a few steps away from il Duomo, il Battistero, the magnificent Campanile di Giotto and the Basilica of Santa Maria del Fiore and Santa Maria Novella, not to mention the precious Ponte Vecchio, under which Florence's rushing River Arno flows. Or if you would prefer to dedicate some of your free-time to shopping, you can spend hours walking up and down Via Tornabuoni or Via De Calzaiuoli discovering the best names in Italian, and international fashion. The breakfast room, cosy, warm and welcoming, will help you wake up in the best of moods. There is a 24-hour reception service and staff are always willing to help wherever possible. Enjoy your stay at Hotel Santa Croce ! ... more   less 
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Also Known As:
Santa Croce Florence
Santa Croce Hotel Florence

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