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“Very Good Hotel” 5 of 5 bubbles
Review of Hilton Florence Metropole

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Hilton Florence Metropole
Ranked #145 of 421 Hotels in Florence
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very Good Hotel”
5 of 5 bubbles Reviewed April 26, 2013

We stayed in a suite on the 15th floor. Great room, beds and bathroom facilities. Executive lounge just down the corridor serves buffet breakfast and drinks/snacks all day. Leonardo on reception very welcoming and helpful. Shuttle bus to the historic area very prompt, make sure you get the timetable up front and plan around it. Will stay here again.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank IrishEyes066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, May 3, 2013
Dear Guest,

your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the Tripadvisor users!

Kinds Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,812 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Haarlem, The Netherlands
Level Contributor
122 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed April 25, 2013

I am currently staying at this hotel, and find the room very clean, beds quite comfortable, and staff at reception were friendly, happy and helpful. The lounge is nice, breakfast quite good. I would prefer being in the city but they do have the free shuttle as everyone has mentioned so it isn't that big of a deal. Whirlpool is still down internet works great...better than my previous 3 hotels!

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank somegypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, April 26, 2013
Dear Guest,

thank you for your feedback and your good words!
I always try to guarantee the best service!

Best Regards

Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
56 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed April 21, 2013

Stayed one night as we passed through Florence and arrived late to a very quiet and seemingly quick check in. The first impression of the room was OK as everything appeared in order and to a standard expected for Hilton; however we were soon to discover we would have been better off sleeping on the floor!!

The room was clean and the bathroom appeared well appointed; however the glass shower wall didn't meet the edge of the bathtub completely therefore when having a shower, water inevitably hit the floor and if not careful a rather wet landing would be had when stepping out.

The bed was rather hard and generally uncomfortable which was a shame as we'd booked the 'king bed' and found it was actually 2 x double beds pushed together which is something I could have done myself and even saved some money by booking the double bed room! Flat screen television was quite small for the space, but CNN was a nice touch and the fridge came in handy for keeping our water cold. Breakfast was included in the rate and although the eggs were ice cold, when hungry in the morning one will eat almost anything!

The free parking was a nice touch; however free wi fi would have been nice as well given the fact that the property is not located directly inside the city centre and is more comparable to an airport hotel by North American standards.

Overall we had an average experience and would look a little harder for alternatives next time in Florence.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Neil791
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, April 22, 2013
Dear Neil791,

thank you for your comment concerning your stay at our Hilton Florence Metropole.
we try to improve our service and performances and this kind of considerations are very useful for us.
Hoping to welcome you again and guarantee a comfortable stay in the future, we send our
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed April 21, 2013

typical generic hotel away from the city. Beds were hard as is typical in most European hotels (not what I expected from a Hilton thought). Shuttle service was good and prompt. staff helpful. rooms were hot in April as there was no air. Business was paying but rather pricey for what you get.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Braunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, May 8, 2013
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.
We are waiting for your return and we really hope to welcome you again soon.

Best regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

We have stayed a couple different times at this property and have always been pleased with the service and the value.

I will start by saying, if you want a hotel in Florence (city center) or walking distance, this is not for you. You will need transportation to get into the city of Florence. The hotel provides free of charge a Shuttle bus, seating around 30 with scheduled trips every 30-45 minutes in and out of the city. If you are not in a hurry and do not require a luxury sedan, this is GREAT value. There are negative comments regarding this but here is the lowdown: 1. Florence is impossible to park a rental 2. Unless you have local Italian driving skills, it is a tough city to drive in and navigate 3. Traffic can be brutal and scooters surround you so you really need to have your wits 4. The shuttle lets you relax, enjoy the views of the Arno and acclimate yourself with the city. Just be aware, that it takes 20-35 minutes depending on traffic, on average. It will drop you right near the train terminal, an excellent starting point in Florence.

The hotel rooms are pretty small as are the bathrooms. They are clean but do not expect the Waldorf here. There is a nice club level with amazing views of Florence from the outside patio. it is pretty well stocked day and night. There is a free computer with internet for guests to use. The hotel has an above average fitness room and a huge (and very very nice) whirlpool with waterfall, massaging jet lounges, etc... Actually, a pleasant surprise.

We use the location as it is quite convenient to drive in and out of for your Tuscan day trips. Within 5 minutes, you are on the main road to Tuscany or Umbria without having to navigate out of the city of Florence.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lyww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, April 22, 2013
Dear Lyww,

thank you for your comment; we appreciate your contribution and your detailed review!
It will be more than helpful for Tripadvisor's users!
Hoping to welcome you soon.

Best Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
148 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

Arrived via Italo train at 12 noon from Venice (great ride, clean train, good price for Prima class - 30 euro each) and followed the information provided by fellow reviewers. We waited for the 1 PM bus in the Burger King facing the Piazza Adua and kept our eye out for the shuttle bus. We got Whoppers and looked over our tour book while waiting. The bus arrived on time/left on time (they always did) and we arrived at the hotel 20 minutes later.

Check in was fine - no waiting. Upgraded to an executive room with a great view of the city in the distance - Room 1303. Had a snack in the executive lounge before heading back to the city on the 3:30 PM bus. The lounge had almost 360 degree views - one side looked toward snow capped mountains, one the city, and the rest over the hillsides surrounding Florence. Food choices and service were not abundant but sufficient. Only on our last night there was there an attendant at the lounge to make sure everything was being taken care of.

The room was nice but small with a modern design. Beds were comfortable on the firm side. We prepaid the room when Hilton.com had a flash sale one weekend in October for the 3 nights. Rate for a deluxe room was 96 euros. Kept the AC on all the time with curtains and blind closed while we were out. It was not powerful enough to keep the room cool otherwise. We did not eat at the hotel except in the lounge. Internet was OK for what we used it for - email, etc. It was included for us as Hilton gold members.

Phone system was down our last night there. I had requested a wake up call which did not happen but I had set my phone alarm and was all set. Elevators worked fine. Did not try to use any other hotel services. There is an ironing room only on the -1 floor. Nothing available in the rooms.

Took the 8 AM shuttle to the train station and got on the 8:53 AM train to Pisa as we just missed the 8:28 AM one. Saw the Leaning Tower before flying out at 1:15 PM.

Would more or less rate this hotel 3.5 stars and would stay here again. We would love to do some day trips with a car from Florence we didn't get to do this time. The location is convenient to the highways but there is not much around the hotel other than a local pizzeria and the movie theatre.

Room Tip: Our room 1303 was just across the hall from the housekeeping room. We did not have a lot of noise f...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank bostontravelnman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, April 22, 2013
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.
We are waiting for your return and we really hope to welcome you again soon.

Best regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
2 reviews
2 of 5 bubbles Reviewed April 15, 2013

My stay was in a junior executive suite on the 15th floor. The room was beautiful and clean. Enjoyed the executive lounge privileges and free wifi as a HHonors gold member. The relaxation spa was closed for maintenance the entire length of my stay. I arrived stressed and exhausted after driving all day from Nice, France and this was a big let down. I was not advised that it was closed when I checked in. I requested a wake-up call, but it never came. We ended up missing the morning tour we had scheduled and paid for and missed half of one day to see the city. This was a BIG deal!! Finally, all four of the hotel elevators were broken one evening and at least two of them had people trapped in them ringing the emergency alarms. After a very long time in the lobby, I eventually had to climb 15 flights of stairs at 11:30 pm to get to my room. Incredible. I complained and was given a box of cookies.

Room Tip: 1512 was a beautiful corner room on the top floor, but it did not have the best angle for the skylin...
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, April 19, 2013
Dear Mr Bob,

I really apologize for any inconvenience you had during your stay.
We are so sorry to read that you consider our hotel one of the most disappointing hotel you ever stayed.
I would like to host you again if you will come back in Florence.
Best Regards

Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Florence Metropole

Property: Hilton Florence Metropole
Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#84 Business Hotel in Florence
#84 Luxury Hotel in Florence
#134 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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