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“Hilton standard. Not a great location”

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Hilton Florence Metropole
Ranked #143 of 420 Hotels in Florence
Budapest
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Hilton standard. Not a great location”
Reviewed December 1, 2012

Hotel and staff were within Hilton standard.
The hotel is not really in the town, you need a cab or their shuttle to visit Florence.
The Hotel restaurant is not something to remember, close by the hotel there is a brasilian restaurant, better choice.
It's worth mentioning the elevators are the slowest I ever see in my life, if you are going breakfast from 10th floor to 1st and it's 8 am, good luck with that.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fabrizioMal73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, December 3, 2012
Dear Guest,

thank you for your kind words posted on Tripadvisor and for taking the time to review our Hotel.
We appreciate your suggestion in order to avoid any lack of service in the future.

We are waiting for your return and we really hope to welcome you again soon.

Best regards

Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,869 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
2 reviews
Reviewed November 24, 2012

Just completed an amazing stay at the hilton metropole, firenze. I and my wife were there for three nights and the hotel made the stay very special. Rooms were clean and the service was excellent. As it was my honeymoon, I got quite a bit of special treatment from the hotel which was a great surprise.

The hotel shuttle is damn good which makes sure that you are not away from the city . Our room on the 14th floor gave us a breath taking view of florence !!

Really happy !

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kushagrasharan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, November 25, 2012
Dear Mr Sharan,

first of all we would like to thank you for your words, starting from the title of the review!
It 's been a pleasure to celebrate your honeymoon and we are very happy if we have contributed with a small act to make it even more special!

We really hope to see you again soon in the future!
Best Regards

Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 23, 2012

Spent 2 nights here. The hotel is very modern and clean. The rooms are small-ish but perfectly fine for one or two people, have hardwood flooring instead of carpet and twin beds that can push together. Bathroom was very clean and modern with a combo deep soaking tub/shower and separate water-closet.

There is a business center in the lobby with free internet and printing if you need to print boarding passes or museum/tour passes. (They say to limit your time but no one ever checked or asked me to move along.)

The hotel is fairly isolated (a 10 minute ride from the city center) so be sure to buy anything you need for the evening or morning to take back to the hotel with you. My room had a small refrigerated bar that i was able to squeeze a few drinks into for the evening and morning.

ABOUT THE SHUTTLE SERVICE:
The shuttle was great but the directions on the Hilton website are a little confusing if you're trying to catch the shuttle at the train station (St. Maria Novella) to get to the hotel. When you come out of the train station go directly to BURGER KING across the street from train station. The silver Hilton tour bus picks up and drops off from the parking spaces on the side of the BURGER KING. (There is a McDonalds at the other end of the block and some locals will direct you there instead of Burger King for some reason).

Anyway the shuttle runs about every hour except for a few hours break from around 1-4. It's free but I tipped the driver each time. I think it ran from about 8 am to maybe 10 at night. I used it exclusively to get into the center each day.

LAUNDRY:
If you need to do laundry while in Florence I recommend the Wash and Dry. It has American style washers and dryers with supplies for sale onsite. There are several but I used the one on Via Della Scala 52-54. You will need Euros to buy tokens (about 3euros per wash). Via Della Scala is about 1 block from train station.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sunshineseeker1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, November 27, 2012
Dear Guest,

thank you for your comment concerning your stay at our Hilton Florence Metropole.
We always try to improve our service and performances in order to guarantee a comfortable stay for our guests.
Hoping to welcome you again in Florence, we send our

Best Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 5, 2012

Very nice room, though there didn't seem to be much air conditioning. Location was good enough but a bit difficult to find. The free shuttle was very practical, which we used every day and had no need to use our rental car. Lobby was pleasant surprise, but I must say staff wasn't the most welcoming.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CKJY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, November 6, 2012
Dear Guest,

Thanks for taking the time to review our hotel and for pointing out the advantages of staying in an Hilton Hotel.
Hilton Florence Metropole is a good starting point for discovering the beauties of Florence without sacrificing the peace and tranquility!

we hope to see you soon again.

Best regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2012 via mobile

An high level room an service, just 6km from Florence center, with a small and simple free shuttle for train station and main attractions. Hotel is placed not in a great place, but when you'll enter inside, you'll forget all.. ;-)

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NikGrigo77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, November 6, 2012
Dear Guest,

your review made us really happy and satisfied! Thank you for taking the time to share all this important information with the tripadvisor users!

Kinds Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Curacao
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 2, 2012

We stayed here for two short stays in August of this year. We found the front desk staff to be exceptionally friendly and pleasant. We didn't need much help with anything but they helped out wherever they could. The barman was a little offended by some of the things our daughter was doing (not eating, mostly) but he was helpful and friendly.

We enjoyed the daily happy hour, had a lovely room (with rather dangerous glass posts on the bed) and the room service was efficient and decent enough quality.

The executive lounge (thing) was closed for renovations while we were there but they told us about it when we checked in, so no surprises there. The only minor complaint was that we woke up late one morning, called down to the restaurant (before they closed) and asked if they could let us in for breakfast - they said we could and they would keep some stuff aside for us but when we got there they wouldn't help us at all. Not a biggie.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PhlashPhlash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, November 6, 2012
Dear Guest,

thank you for your comment concerning your stay at our Hilton Florence Metropole.
We always try to improve our service and performances in order to guarantee a comfortable stay for our guests.
Hoping to welcome you again in Florence, we send our

Best Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 25, 2012 via mobile

I was traveling over Europe for 3 weeks and I have to say this was the worst front desk help that I had on my trip. They were no help when you ask for help with their wifi. I asked if they had free wifi in the lobby area all she said was its in the business center. The printers there had no ink and the system was down on the third and last day I was there. You had to pay 18 euros to get wifi for 24 hrs. I just paid 8 euros at the marriot so it was a rip off getting it there at the hilton. The rooms had a nice size and it was clean. If it wasnt for the front desk ppl and how they were rude and how expensive the wifi is there I would have given it a 4 but for the money you pay and the treatment I recieved I have to give it a 3.5. Maybe if I wore a suit and tie I would have gotten better treatment instead of my vacation/ relaxed clothing I had.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dada3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniele F, Direttore at Hilton Florence Metropole, responded to this review, October 29, 2012
Dear Guest,

First of all I would like to thank you for your review on Tripadvisor.
Any constructive criticism is always appreciated in order to improve our performances and try to do better and better.
We always try to improve our service and performances in order to guarantee a comfortable stay for our guests.
Hoping to welcome you again in Florence, we send our
Best Regards
Daniele Fabbri
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Florence Metropole

Property: Hilton Florence Metropole
Address: Via del Cavallaccio 36, 50142, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#83 Luxury Hotel in Florence
#84 Business Hotel in Florence
#134 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Florence Metropole 4*
Number of rooms: 212
Official Description (provided by the hotel):
Hilton Florence Metropole is a contemporary hotel with a strategic location adjacent to all important traffic hubs. It is only 3 km (10 minutes) away from the Florence International Airport and the city business district. Hop on our complimentary shuttle bus from/to the city centre in order to reach in only a few minutes Florence major attractions like the Uffizi Gallery and the Duomo Cathedral. The 15-floors building offers, from the Executive Lounge’s terrace, a breathtaking view of Florence. It has 212 guestrooms - including 32 Executive rooms, 22 deluxe and 4 suites. Each guest room is furnished with a warm, contemporary style; wooden floor and spacious marble bathrooms can ensure maximum comfort for both business and leisure travellers. The hotel is provided of complimentary parking facilities: external parking (50 boxes) and covered garege (80 boxes) ... more   less 
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Also Known As:
Hilton Florence Metropole Hotel Florence
Florence Hilton

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