Our experience with the person in charge was not what one would expect of a Hotel Manager I had spoken to him on the phone before our arrival and he did not even want to know what had gone wrong for us just continued to talk down to me & then had the cheek to say "meeting you I can see that you & your husband would be the type of people one could trust.'' My husband would have showed his business card to verify who he was that we are also here on business. Between the two of us we both had 2 credit cards each & Travel Money card. He then could not have cared less he said we didn't need to pay anything until we were leaving. While we were at reception a lady phoned and the conversation was very heated & loud, we are waiting to complete our check in. He virtually hangs up on her & says to her ''yóu are not listening to me Madam'' that he is hanging up on her now & will call her later.(All the time shouting at her)This experience was really not a nice one. The only other person we saw for the rest of the days there was a nice man who spoke very little English & could not answer any of our questions.. The bed was comfortable & the bed linen was very clean. The curtaining was sheer & so did not keep out any of the light, there were permanent side drapes that did not cover the window/doors. So we slept poorly & the balcony door lock had to be jiggled to make it close securely so felt uneasy. The shower was mouldy and if it hadn't been such a busy time with Cycling event happening I would have gladly moved somewhere else. The location is very good for the train & we had stayed in the same street in another hotel some years ago - what a shame we were not able to have a booking there.
Who ever this man is certainly no advertisement for Florence - we have holidayed in this city several times before and have always been treated with respect. In all my years of travelling especially in Italy we have never been treated in such a manner.
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