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Hotel Toscana
Ranked #388 of 410 Hotels in Florence
Reviewed September 10, 2013

We had a great week in Florence and our stay at this hotel (3 nights) made the experience all the more enjoyable. Perfect location - just a few steps from Piazza Santa Maria Novella, and a lazy 5-minute walk from the Duomo and Piazza della Signoria. The hotel was extremely clean, the room was delicately scented which gave it a luxurious feel and created a cozy atmosphere. The room was amazing, compact space but far from cramped,Very good Wi-Fi connectivity in the room.
I would like to compliment the hotel personnel for the exceptional attitude and service provided, we printed last-minute museum reservations at the reception desk, The Indian Guy from Reception is very helpful and he always have smile on his face, we left our luggage in the hotel after check-out and collected it late in the afternoon on our way to the train station.

  • Stayed: September 2013, traveled with family
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Thank Shahzad A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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48 - 54 of 304 reviews

Reviewed September 5, 2013

The man at reception went over and above to help us and make us welcome. We arrived early, he let us sleep in a spare room till check in. Amazing as we were shattered! We wanted to go to Elba island, he researched it all for us and prices so we could check it out.
Nice tidy, clean room - no problems no complaints :) cheers!

  • Stayed: August 2013, traveled with friends
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Thank hayley t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandi C, Guest Relations Manager at Hotel Toscana, responded to this reviewResponded September 18, 2013

Dear Hayley, Thank you very much for your good review about our hotel. We’re very glad to know that we made your stay with No Problem and with No complaints from our side.We Hotel Toscana always want to make our guest to feel like Home.We always want to feel our guest from inside and their needs.We want to help in any possibility way we can before our guest ask.
At the end We want to make our guest Happy and bring smile on their face.. (Its Our Line “WE DELIVER SMILE”)...Thank you Again and I hope that in the future we will be very happy to host you again for your stay in Florence.

Best Reagrds
Chandan

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Reviewed September 3, 2013

This hotel has magnificent location. It's owners were very helpful and polite, they made us feel very nice during our stay. The room is fine, modest, but clean. We've been coming back to this hotel for 5 years, so I would recommend it.

  • Stayed: May 2013, traveled as a couple
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Thank Pampurce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandi C, Guest Relations Manager at Hotel Toscana, responded to this reviewResponded September 18, 2013

Dear Guest, You are always welcome to our Hotel Toscana. Everything time you come to hotel we are very happy to see you again.Thank you very much for having Trust on Us..we will always keep our relationship strong and thank you again spending your free time to make a review of our hotel.
Best Regards,Chandan.

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Reviewed August 26, 2013

This is a great little find really close to the station and Santa Novella Piazza. Although the room quality is average, for example the windows were a little difficult and the toilet door (to the ensuite) was weird and slidey. That guy behind the desk is great! He gave me a peach! And being us we didn't have anywhere planned after florence and were panicking as its high season. He gave us possibilities, train times, best routes to rome afterwards (my goodness I know). I'm not normally that chatty but he was great. He made us happy! Thank you guy from Mumbai that I can't remember the name of, you were fantastic!!!!

  • Stayed: August 2013, traveled as a couple
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Thank Rosie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandi C, Guest Relations Manager at Hotel Toscana, responded to this reviewResponded September 3, 2013

Thank you very much for spending your free time to make a review of our hotel. I'm very glad that you considered your stay in Hotel Toscana as Great service and Great Location. We really apologize and Understand your problem with Windows and toilet door, we could like to thank you for bringing this in our notice. We are trying our BEST as New Owner of this hotel to give Best service and deliver SMILE to our Guest (Its Our Line “WE DELIVER SMILE”). From Reception Desk you have personal message to you “Thank you very much for being so kind with me.I just did my work,I wish I could workout with you guys more to finalist with your trip any ways may be next time when you come back to our hotel I will make your whole itinerary”
Thank you Again and I hope that in the future, if you will have the pleasure of coming back in Florence, you will consider again our accommodation.

We will be very glad to host you again.
Best regards,
Chandan

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Reviewed May 20, 2013

The hotel is very well located, but they treated us unpolitely. When we arrived they tried to assign us to a downgraded room with no reembursment and no explanations. We had reserved two beds and they assigned us to a one small room bed. Furthermost when they finally reassiged us to another hotel with the correct room they fought us not to reemburse for the difference. It was not a nice experience at all and we felt as if they tried to rob us. Would only recommend this hotel to my worst enemy.

Stayed: May 2013, traveled with friends
1  Thank Jose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monica C, Proprietario at Hotel Toscana, responded to this reviewResponded May 21, 2013
Google Translation

Prima di tutto grazie per la Vostra recensione anche se crediamo che siate stati un po' ingiusti con noi.
Infatti abbiamo si sbagliato non facendovi trovare due letti in un camerata di 5 come da Voi prenotato ma abbiamo sotituito il tutto con una camera matrimoniale con bagno tutta per Voi.
Quando alla Vostra richiesta di due letti e non del letto matrimoniale come c'era, l'unica nostra soluzione con Firenze al compèleto, e' stata quella di proporVi l'Hostello di fronte dove in effetti avete soggiornato, facendovi poi ridare da noi 10 Euro perche' lo ritenevate di categoria inferiore.
Nessun accenno da parte Vostra del fatto che comunque ci siamo adoperati dietro le Vostre richieste e che comunque avete usufruito della nostra postazione Internet e del nostro deposio bagagli gratuitamente.
Scusate ma la critica ci e' sembrata troppo esagerata, in pratica non avete perso ne tempo ne soldi, ma se comunque avete qualche nemico da mandarci sara' il benvenuto.

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Reviewed February 13, 2013

My boyfriend and I were booked in the hostel across the street, Locanda Rocco, but when we showed up, they said they were overbooked and sent us across the street to Hotel Toscana. This hostel was slightly more expensive, but the other hostel covered the difference since they made the mistake. The owners of Hotel Toscana, a husband and wife, could not have been more kind to us. They even cooked us dinner one night during our stay, and we sat around for more than three hours in great conversation. They really made us feel at home, which was wonderful. The only negatives were that the wifi, although free, was very patchy in our room. Also, our bathroom door was broken and did not shut, and the water pressure in the shower was almost nonexistent. Our toilet broke once, but Leonardo (the owner) fixed it right away. There is breakfast every morning until 10am that costs 5 euros per person, and it always looked great, though we never tried it. There is a cleaning lady who is very nice, but although the signs around the hostel say she does not need access to the rooms until 11, she knocked on our door around 10 numerous times to try to clean our room, and even though we assured her we would be out in just a couple of minutes, there was one day during which she did not clean the room at all since we were not ready to leave right when she knocked on the door. Though these negatives were slightly annoying, the positives of the place completely outweighed them. The location was perfect (3 min walk from train station, less than 10 minutes to Duomo), and the people were wonderful. I highly recommend Hotel Toscana!

Stayed: February 2013, traveled as a couple
1  Thank KAW218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

The hotel was clean and very convenient to the main attractions in Florence. However when I was checking out at 8 AM there was nobody in the reception area. As they had my credit card number I just left the keys. They overcharged my credit card by 28 Euros ($35) and reported to venere.com that I was a no show. Repeated emails to the hotel and venere.com went unanswered.

Stayed: October 2012, traveled as a couple
1  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Toscana

Address: Via del Sole 8, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #388 of 410 Hotels in Florence
Price Range: $42 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Toscana 2*
Number of rooms: 12
Official Description (provided by the hotel):
Hotel Toscana is in the historic center of Firenze,5 Mins from Railway Station.Hotel Toscana offers spacious rooms,with simple furnishings and all comforts.You are within walking distance of all the major monuments of Florence and just open the window to feel in historic Florence, and full of art and architecture of the Renaissance.Cozy and comfortable with a range of services make our hotel a great place to spend your vacation, internet Wifi, access as well as a desk in the reception will ensure the connection with the rest of the world.The Tuscany Hotel has 12 rooms,private baths, TV, air conditioning,WIFI internet connection, are the services available at the hotel ... more   less 
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Also Known As:
Toscana Hotel Florence
Toscana Florence

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