The service at Hotel Europa is what really stood out to me. The staff here are so friendly and accommodating that I would come back just to see everyone again.
We picked the balcony room which overlooks a small private garden. This turned out to be a mistake because the garden has a pond or something that is ground zero for some of the most aggressive and cunning mosquitos I've ever encountered. I can't fault Hotel Europa for this as the garden is not their property and they can't really do anything about it. I was stupid and failed to mention the problem to anyone, instead opting to kill upwards of 15 mosquitos each day in silence (I was used to Costa Rican accommodations, where mosquitos are everywhere all the time and there's nothing to be done about it). Of course once the staff found out about it they were mortified. They gave us a little plug in repeller to keep the mosquitos at bay and that worked. They were understandably mystified that I didn't say anything sooner and just let them figure it out Sherlock-style. I guess I am the suffer-in-silence type. But in any case this scenario is apparently not normal at all and is unique to that room. They also gave us a discount for our troubles which I thought was classy.
Otherwise everything was great. The room was modest but clean and comfortable. There was light breakfast each morning and fresh coffee, and the morning news in Italian. And again the staff were just so much fun to be around that the beds could be made of nails and I would go back.
- Official Description (provided by the hotel):
- The Hotel & Suites Europa located in the historical centre of Florence, is just a few steps away from the Cathedral of the Duomo, the railway station S.M. Novella and the Academy Gallery with the David of Michelangelo. Family managed, it has been recently renovated and offers its guests standard and suite rooms, most of them with a splendid view of Brunelleschi's Dome and Giotto's Bell Tower. ... more less
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- Also Known As:
- Europa Hotel Florence