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“Quality of rooms and service far above expectations”

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Hotel San Gallo Palace
Ranked #56 of 421 Hotels in Florence
Certificate of Excellence
Zurich, Switzerland
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Quality of rooms and service far above expectations”
Reviewed April 28, 2013

15 min. walk away from the cultural center, this hotel is located in a nice and secure area and it is also very convenient to go from there to the airport. The rooms have been newly refurbished and were very spacious and nicely furnished. The bathroom was very good quality and the windows noise absorbing. We also highly appreciated the generous drawer space. Breakfast was delicious in a pleasant location and staff multilingual and highly attentive. What astonished us the most was the fair price compared to many "agroturismo-B&B" in the Tuscany, where we paid more money for less value!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 188113Lucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,021 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
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Whangarei
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 26, 2013

Well this hotel is a really nice hotel in a very handy location. The breakfast room was great but no restaurant, there is a bar which serve frozen heated up meals, pretty poor really. The room was amazing very spacious and everything you need. Most of the staff were polite especially the lady who served us at the bar, and the ladies serving in the breakfast room but it all stops there, I found the staff at the front desk quite un helpful and I don't think they know how to smile. I wanted to use the fitness room but had to go to the front desk dressed for fitness to ask for someone to let me in. This had to be done each time I wanted to use it, I thought this was rather annoying as I could get to the room from our room. Overall a nice enough stay, maybe the desk staff could take a few lessons in PR skills.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jen2teach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SanGalloPalaceFi, Direttore at Hotel San Gallo Palace, responded to this review, May 7, 2013
Dear guest, we thank you and we will keep in mind your complaint to do our best in future. Our American Bar is not a restaurant and serves simple dishes for clients that prefer a quiet location instead of crowded restaurants in the surroundings. We apologise if you didn't find a feeling with our front desk staff, normally very appreciated from all our clients. Regarding our fitness area it should have been enough to call from your room our reception to request the above service.
Best regards.
The Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 13, 2013 via mobile

Though not within the center of the city, this hotel has wonderfully well maintained modern rooms and is a great value. Staff were incredibly helpful recommending sites to see and calling for restaurant reservations and calling a taxi the day of our departure. The major sites are a 15-20 minute walk. Breakfast with nice selection of hot and cold foods. Would stay here again.

Helpful?
1 Thank DJPSanDiego
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Brussels, Belgium
Level Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed April 11, 2013

On the POSITIVE side: renovated room, excellent style, brand new bathrooms with massage shower, attentive choice of materials (marble, wood, ...). Swift check-in and check-out, personnel very efficient and helpful both at reception and breakfast.

On the negative side: if you have problems with stiff mattresses, you might want to consider the following issue: I was in room 300 and something, and the bed was definitely over too hard. I wonder why this choice, given that hotels normally go for medium or so. Also, no pillows choice and pillows quality not great*. Room insonorization could be better too.

Location: walking distance from the historic centre (10-15 mins walk), 25 mins to the airport, close to Fiesole (direct bus 7 leaves from close to the hotel), convenient for accessing universities in the area.

*I don't know if they would have been willing to change room, as I didn't ask. Normally, when you get to notice that you are about to sleep on stone, it sometimes after 11pm and wearing your pajama. So, as I slept there only 1 night, I did not bother asking.

Room Tip: If you have issues with stiff mattresses, check whether they have a room with a soft one.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anonimobelga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colleyville tx
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 9, 2013

absolutely lovely room, beautiful small hotel, excellent breakfast included. huge room, huge closet, safe in room (free), fridge and kettle provided when requested. large marble bath with tub and shower, large vanity. unlike other european hotels, there was drawer space provided in both the bed area and also in the huge closet.
only drawback we found was that transportation around the city was not terribly convenient.
would definately recommend the hotel. this was our best hotel out of 3 cities visited.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank njnine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
96 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 15, 2013

My wife and I traveled to Florence last July and stayed at the San Gallo Palace Hotel for 6 nights. For our 3 week vacation in Italy we slept at 5 hotels and this was the best one. We booked it through Expedia and were eligible for a VIP upgrade which the hotel automatically provided without us even asking. The room was very clean, spacious, and comfortable. It had marble design through much of it with an impressive shower containing several jets. As well, there was a large balcony looking out into an attractive garden area. A secure combination safe protected our valuables. A complimentary breakfast was served every morning with a great variety of eggs, meats, juices and toast. An elevator took us up to our room so there was no need to climb any stairs. They have a relaxing patio area next to their bar where you can easily enjoy a coffee or beer. Its right next to Piazza Liberta and only about a 20 minute walk to the Duomo. If you prefer to take a bus, stops are on every street corner surrounding the hotel. There's a great little steak house nearby called Perseus. We found the staff to be very friendly and willing to accommodate every request. Without question, I would love to stay at San Gallo Palace Hotel again should I return to Florence!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 4, 2013

The San Gallo Palace was the hotel I used for a holiday with my sisters last August. The hotel was very clean, the restaurant was good with a varied menu and the bedrooms were of an excellent standard considering this was a three star hotel. The only thing negative I have to say about this hotel is its location. In order to get to all the good restaurants and shops you must get a taxi into Florence. This may cost from between ten and twenty euro. The hotel is in a very quiet area which is what we wanted but in the end it wasn't within walking distance to the main town. Apart from this we had a super stay there. It was a great hotel. I would recommend it to anyone who has hired a car. The weather was great too. Typical of August - 33 degrees ....

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 5BellaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel San Gallo Palace

Property: Hotel San Gallo Palace
Address: Via Lorenzo Il Magnifico 2, 50129, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#36 Luxury Hotel in Florence
#42 Business Hotel in Florence
#49 Family Hotel in Florence
#62 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel San Gallo Palace 4*
Number of rooms: 56
Reservation Options:
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Also Known As:
San Gallo Palace Florence

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