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“Almost everything ranges from average to bad, except for the price” 2 of 5 stars
Review of Athenaeum Hotel

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Athenaeum Hotel
Ranked #209 of 421 Hotels in Florence
Paris, France
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Almost everything ranges from average to bad, except for the price”
2 of 5 stars Reviewed August 27, 2014

We booked a superior room at this place for my girlfriend's birthday and it was a painful experience.

The lady at the front desk was fine when we checked in although it was pretty slow.
The superior room was supposed to come with a complementary fruit basket and a "special courtesy kit" but it was not in the room when we arrived (no employee ever heard of the courtesy kit and we never got anything, although it is advertised on their website).
We didn't have slippers and bathrobes either.

When heading out, we told the front desk lady that all those things were missing.
We came back 2 hours later to find out that they only brought us 1 bathrobe + slippers.
We called front desk who told us that we wouldn't get our fruit basket because the kitchen was closed and that she would send someone to bring our 2nd bathrobe + slippers.
The man who brought it was very rude, saying that we were complaining too much (!!) and that noone would be available until tomorrow if we want to complain more.

The room itself is ok. The bed is good, the bathroom is not very functionnal since you will have a pool of water on the floor everytime you shower. The air conditionning system works really well but is also very loud.
One wall of the room was very damaged, the bathtub was not very well cleaned (hair).

We stayed for 3 nights and they never refilled the bath products (shampoo, conditioner, ...) so we had to call every day to get some.

The breakfast is disappointing. The meat is barely ok, the pastries are tasteless, they didn't offered (hard boiled) eggs daily and one of the egg we cracked wasn't even cooked properly.
The only good point is the very good hot chocolate.

I gave this hotel a 2 because it is well located, only a few minutes away from the Duomo.

All in all it was a terrible experience and propably one of the worst hotel I have ever been to.
Please do yourself a favor and find another hotel, this one doesn't deserve more than a couple of stars.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Service
Helpful?
2 Thank Mosespa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 24, 2014

This was my third visit to the Athenaeum. As always we were impressed with the hotel and the service. The room was large and very clean and, importantly, had fully functioning air-conditioning which in the Florence heat was greatly appreciated. The breakfast was excellent and always well stocked.
As well as the quality of the hotel itself, another reason for returning to this hotel, is it's location. A 10 minute flat walk and you are in the centre of everything.
Would really recommend taking a bus from nearby Piazza San Marco for Fiesole and enjoy lunch in the Tuscan hills with a perfect view of Firenze.
Will definitely return to this hotel on my next trip to Florence.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
6 Thank Val J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stourbridge
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 24, 2014

Friendliness, willingness, and generous nature are what made the Athenaeum such a pleasure to stay in. For business, very clean, quiet and comfortable, a good breakfast, and effective wifi, but it was the staff who really made the difference to this stay, from across from the reception, the bar and breakfast service.

Hotels forget, that staying away from home is living somewhere strange for a week and it is actually a significant amount of time to be with strangers. How very nice to be treated with genuine consideration, this was part of the culture and it went well beyond what was needed. What a difference to a stay.

Room Tip: Rooms mixed between showers and baths.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

We stayed there recently and found the hotel to be a good four star hotel that is walking distance to all attractions in Florence. It is clean, comfortable, and well maintained hotel with friendly staffs. In comparison it is like Courtyard Marriott in smaller scale having smaller size room and elevator. The breakfast is typical European style.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
3 Thank gofreddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

This was my second stay and i enjoyed every day of it.
The hotel personnel and service was all I needed to tackle my daily challenge. The restaurant is fine ans the personnel very kind and professional.
Thank you everyone.

  • Stayed July 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Firenze201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

I spent four nights at this hotel with a friend who has already stayed here before.
The location is truly superb as it's walking distance from the main centre and all the shops.
Staff are friendly, offered us a free upgrade, looked after our luggage for a few hours after we checked out but haven't left the city yet and booked us a cab too when we needed.
Our room was really spacious and clean.
It was good value for money. Would definitely stay here again and would recommend it to my friends.

Stayed July 2014
Helpful?
2 Thank AndreaandHaydn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 14, 2014

If you're looking for a hotel that's close to the heart of Florence and has great amenities, this is the place. Having a parking garage on site was a bonus. We were able to walk easily to museums and restaurants. The staff was friendly and helped us with dinner reservations both evenings we were there. I highly recommend Athenaeum!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Wines01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Athenaeum Hotel

Property: Athenaeum Hotel
Address: Via Camillo Cavour 88, 50129, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > San Marco
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#96 Luxury Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Athenaeum Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
Design, art and business in a 4-star Hotel in Florence. The Academy of Fine Art and the David statue are just round the corner! The ideal location for business or leisure visitors, Hotel Athenaeum in Florence is where contemporary design, modern style and classic materials skillfully combine with art and culture. Hotel Athenaeum’ strategic location in the heart of Florence is the perfect starting point for visitors willing to discover the town or business people alike. The Hotel offers a top international service and a warm welcome.Hotel Athenaeum has 60 rooms, a conference room, a restaurant, a bar and a capacious private garage. ... more   less 
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Also Known As:
Athenaeum Hotel Florence

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