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All reviews train station marble bathroom beautiful hotel room overlooking the piazza beautiful piazza rooftop terrace breakfast room junior suite beautiful room perfect location short walk turn down service old world sitting room breakfast staff excellent breakfast pastries
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Reviewed June 16, 2017

Wonderful large room with sizable marble bathroom. We had a view of the piazza. The breakfasts are something to be remembered - fantastic choice of food. This is our second visit to Florence and we made sure we stayed here again.

Room tip: Rooms with view of the piazza are nicest
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Nicebob24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, The Management at Santa Maria Novella Hotel, responded to this reviewResponded June 17, 2017

Dear Guest,

thank you for sharing your experience in our Hotel Santa Maria Novella. We are glad to know that you appreciate the choice of our breakfast and that you liked your room and its marble bathroom.
Looking forward to welcoming you back for your next stay in Florence, we send our kindest regards.

Hotel Santa Maria Novella, The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2017

Just got back from staying at this beautiful hotel. I could go on and on about how lovely it was but I will keep it simple. Fantastic location, beautiful hotel with traditional Italian decor and the room we had was gorgeous. The breakfast was great for a buffet continental it even had beacon and scrambled egg. If there was a negative I would say it would be nice to have a little bar on the roof top terrace, but this was not a problem you just have to get your drink from the bar downstairs first. There are some beautiful views from the roof top terrace and it was lovely to sit out there for a drink before going out. You will it be disappointed with this hotel. When we return to beautiful Florence again I would not book anywhere else.

Room tip: There is a room with a balcony but you may have to pay more
Date of stay: June 2017
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
2  Thank TerryLou14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, The Management at Santa Maria Novella Hotel, responded to this reviewResponded August 16, 2017

Dear Guest,

thank you for taking time to review our Hotel Santa Maria Novella.
We are delighted to know that your stay has been pleasent and that you appreciated the hotel decor as well as our breakfast.
We are happy to know that you enjoyed our panoramic terrace and its views above the city.
Looking forward to welcoming you back, we send our kindest regards.

Hotel Santa Maria Novella, The Management

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Reviewed June 7, 2017

This is one of my favorite hotels. I've stayed there twice now and they don't disappoint. Can't beat the location in SMN, right on the piazza and minutes from train station. Friendly staff, nice rooms, clean bathrooms.

Date of stay: June 2017
1  Thank amysF5594SX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, The Management at Santa Maria Novella Hotel, responded to this reviewResponded June 17, 2017

Dear Guest,

thank you for choosing our hotel Santa Maria Novella again and for taking time to review it. We read with pleasure that you liked our location and the rooms and that the service offered by our staff met your expectations.

With our kindest regards,

Hotel Santa Maria Novella, The Management

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Reviewed June 5, 2017

We stayed here on our honeymoon, and the hotel went above and beyond for us. We had reserved one of the deluxe rooms, but when we checked in, we were informed that we had been given a complimentary upgrade to the penthouse room. While not staggeringly large (it was actually a rather small room from a hotel standpoint), the room had exclusive access to the humongous roof deck on the hotel, with incredible views of the Duomo, Piazza Santa Maria Novella, and the surrounding hills. We learned that the roof deck had been sealed off from another couple, who was loitering outside our room trying to figure out how to open the door to the deck. We offered them a view and enjoyed the complimentary prosecco with them.

The hotel is located in a great neighborhood right off the river, and within easy walking distance of the train station and a slightly more ambitious walk to the David, Duomo, and Uffizi Gallery. If you aren't comfortable with longer walks, we don't recommend attempting the latter two, but we found it was possible to walk just about all the major sights from the hotel within 30 minutes.

The hotel staff never informed us about breakfast, so I can't speak to the restaurant quality, but we rarely ate a morning meal when we were in Florence anyway.

Our one qualm with this hotel is that the Wi-Fi service was very spotty in our room. Frequently it would cut out on us, and it seemed that the router was located on one of the middle floors and was servicing all the floors of the hotel, so the top got pretty iffy reception.

Room tip: 601 (the only room on 6) has a small room, but has access to the deck, which is worth every penny.
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Adam C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 21, 2017

We spent 6 nights at this hotel which was absolutely gorgeous, The staff could not have been nicer and spoke good English. We were here for our honeymoon and when they were made aware of this they provided us with a number of beautiful touches to make our stay extra special. The hotel was completely spotless and the breakfast had a vast array of quality food and drink. Our room was very comfortable and although we had a room without a view having the terrace on the 6th floor made up for it, We often spent our time there which was usually very quiet admiring the spectacular view. Having visited many of the squares in Florence the Santa Maria Novella square was by far the most tranquil and often you could hear from below the terrace the sweet sound of a talented musician playing on the square. I would definitely return here and cant speak highly enough of it.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Clare L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, The Management at Santa Maria Novella Hotel, responded to this reviewResponded June 17, 2017

Dear Guest,

thank you for taking time to review our hotel Santa Maria Novella.
We are really delighted to know that your stay, for such a special occasion, has been fully satisfactory and that you enjoyed the location of the hotel as well as the service offered. We will surely report your nice words to all of our staff.
We are also glad to know that you appreciate the view from our panoramic terrace and that you liked the atmosphere of Piazza Santa Maria Novella.

Looking forward to welcoming you back, we send our best regards.

Hotel Santa Maria Novella, The Management

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