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“Love the classical decor and arts” 4 of 5 bubbles
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
Ranked #28 of 421 Hotels in Florence
Certificate of Excellence
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Love the classical decor and arts”
4 of 5 bubbles Reviewed January 6, 2014

Okay, so my family trip was way back last year but i have just started to write my reviews nowadays.
I often travel with my daughter which is 5 at that time and my husband. We love historical places and one of the thing that took us to pick this hotel is our dear friend's recommendation. We very much appreciate the advice and the Hotel is without a doubt as what we expected. Nice and courteous staffs at the reception, the decor and classic arts that we appreciate very much is something that we enjoy. The room was neat and clean with amenities. We had the view of the Santa Maria Novella church, although there were people hanging out, you obviously can feel that they were not there to make noises or anything. Absolutely friendly people too. Continental breakfast selection was good. The hotels location is nearby the train station, restaurants, and a short distance walk from the Duomo. Souvenirs are just around for you to shop walking along the way to reach the cathedral of Duomo. Its an hour trip if I'm not mistaken to the tower of Pisa, and there's a bus that goes to "The Mall Outlet" (Bus Italia/Sita) located in Via Santa Caterina da Siena 17 close to the central train station. Single trip ticket is around 5Euro. Its a place to go if your looking for some designer stuff with outlet price.

Room Tip: The rooms are nice, you may not spend much time in the hotel except at night to sleep if you are rea...
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  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank annarl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,578 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (270)
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English first
Mexico City, Mexico
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 1, 2014

The service I'm the hotel is very good from the staff at the front desk to the breakfast crew. The location is prime, minutes away from some of the main visiting points and the train stations.

Yet the hotel has a few oddities. The heating is centrally controlled so we were sweating all nights as there was no internal room graduation, not even a way to turn it off! The breakfast room is small so you might have to wait a while to eat it, and finally, there is no restaurant, although there is a bar which serves some food. Finally, the WiFi internet connection is terrible and at some place in the hotel, difficult at best, to connect to.

Room Tip: Ask for a top floor
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  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Camilo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miri, Sarawak, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

Location
This hotel located just a 5 minutes walk from Firenze train station which is excellent. The hotel is facing the Santa Maria Novella church and there are a lot of Italian restaurants around the area. It is also just a walking distance from the town centre, Piazza Del Duomo (another old church), leather goods outlets and souvenirs. Basically, it's very near to any good attractions for tourists.

Service
Staffs at the front desk were courteous and friendly. We were given a free upgrade to junior suite during our stay. Breakfast was good with standard selection of buffet continental breakfast such bread, yogurt, cereals, juices and etc.

Rooms
Rooms were spacey (junior suite) with excellent view facing the Santa Maria Novella square. Toilet were decorated with marbles which is excellent. However, during winter, the marbles can be quite chilly. Provided a very quite night for a good night sleep.

Overall, the hotel still provides good value for money.

Room Tip: Request for a junior suite room with view facing the Santa Maria Novella square. That room given us...
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MKhairulAkmal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicenza, Italy
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

It was refreshing to stay at a hotel in Italy with excellent and timely customer service. The front desk service was outstanding. Breakfast had healthy choices and staff was friendly. Do not stay in room 221 if you are a light sleeper. There is a pub directly under room. Rooms are beautifully decorated and spacious. Location is good --- close to train, sights, shopping and restaurants. Cannot wait to go back. Thank-you Santa Maria Staff!

Room Tip: Room 221 has a pub directly under it.
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  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SVS66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed December 20, 2013

Santa Maria Novella hotel is one of our favorate hotel in Firenze.
We have been many times in firenze and try to find out the best hotel in this charming city.
Santa Maria Novella is one of the best hotel in Firenze and we already stayed more than 5 times.
The best charm of this hotel is ovbiously the location.
Firenze is small town and you can reach everywhere on foot but there are many buildings face to face and sometime you have no view at all.
This hotel if facing to beautiful Piazza and now all construction on this Piazza seems finished after many years !!
One of other charm is the service of this hotel.
I really appriciate the receptionist good friendly service and they are very efficient on top !
I do not want to recomend this hotel to everyone, otherwise it will be full in the future and I may not get the room any more !?
Anyway, It is a wonderful hotel !

Room Tip: There are too many diffrent room in complicated constructed building, so maybe the best is a room fa...
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Koval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 13, 2013

This was the perfect hotel for Florence. The location is great, and it was very comfortable. The prices were very reasonable for the (large) size of the room and the quality (well appointed, marble, and with modern elevators - though there are some strange ways to get to some rooms because of the layout). If I ever get a chance to come back to Florence, I would stay here again. Also, everyone was very pleasant and helpful among the staff.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, Direttore at Santa Maria Novella Hotel, responded to this review, December 17, 2013
Dear Guest ,
Thank you for taking the time to leave your feedback following your recent stay with us at the Hotel Santa Maria Novella. We are so pleased that you enjoyed the location and our staff and that you had a comfortable stay .
Our Best Wishes

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kathmandu, Nepal
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed December 10, 2013

At an unbeatable distance from the train station, it's very easy to find this hotel from the reviews on Trip Advisor even though the sign is literally tiny! Check in was quick and fuss free. The adventurous part is navigating between several adjoining buildings, various levels and two lifts, but nothing too cumbersome.
Our room on the 6th floor was very spacious with a separate closet area (very convenient for two large suitcases!) and the bathroom was more than a pleasant surprise with beautiful Italian marble, heated towel stand and a large tub. Specially recommended is the room with a view as the view of the piazza from our window was a pleasure to wake up to every morning and a delight at dusk. The front desk staff (especially the young lady with the beautiful curly hair, can't recall her name!) cannot be recommended enough, who went the extra mile for us, getting all the communication with our hotel in Sorrento done. This was by far the best hotel we stayed in Italy.
I would revisit Florence in a heartbeat and would gladly stay at the Hotel Santa Maria Novella again!

Room Tip: Choosing a room with a view on the 6th floor will definitely be worth paying for!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nygt35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, Direttore at Santa Maria Novella Hotel, responded to this review, December 17, 2013
Dear Guest,
thank you for sharing your review. We are glad to read that you had a nice and confortable experience at the Hotel Santa Maria Novella, we have passed your kind words to the staff.

Best Wishes

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#23 Luxury Hotel in Florence
#25 Business Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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