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“Excellent hotel” 5 of 5 bubbles
Review of Santa Maria Novella Hotel

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Santa Maria Novella Hotel
Ranked #29 of 421 Hotels in Florence
Certificate of Excellence
Melbourne
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed September 2, 2013

We wanted a hotel that was close to the station, and there it was.
The reception staff were wonderful and so helpful.
Service was excellent and the room had a lovely view of the Santa Maria Novella church
The breakfast was of an equally excellent standard
Would definitely come back to Florence and stay at this hotel again.

Room Tip: Ask for a room overlooking the church
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, Direttore at Santa Maria Novella Hotel, responded to this review, September 17, 2013
Dear Sir,

we thanks for your kind review . We are glad that you enjoy our breakfast and that you had a nice stay at the Hotel Santa Maria Novella.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,577 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
2 reviews
5 of 5 bubbles Reviewed August 27, 2013 via mobile

Excellent position, lovely hotel, helpful staff, fully loaded breakfast choice. The terrace rooftop is great in the cooler evenings to relax with a drink. Would come again and I have already recommended this to others.

Helpful?
Thank Carlsberg2
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
SMNovella, Direttore at Santa Maria Novella Hotel, responded to this review, September 2, 2013
Dear Guest,
we thank you so much for your kind review and we are really glad that you enjoyed our breakfast and the nice view from our rooftop terrace. We thank you again for your kind words ad we hope to welcome you again soon at the Hotel Santa Maria Novella.

Warm Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
New York City, New York
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

Staff were helpful in helping plan activities. Location is amazing right near train station. Breakfast was very good, lots of options. Sauna was nice downstairs, but gym including a few free weights and two treadmills. Overall, great place to stay.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JigarShah11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SMNovella, Direttore at Santa Maria Novella Hotel, responded to this review, September 2, 2013
Dear Guest ,

we thank you for your kind review and we are glad that you had a nice stay at the Hotel Santa Maria Novella.
We hope to welcome you again in the future .

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 24, 2013

Very good location, near all the attractions, museums and shops, near the main train station, we arrived by car and the hotel offered valet parking for the rate of €35 per day, driving in Florence was not an easy thing and took us more than one hour to reach the hotel because of the closed roads,
the hotel was clean, rooms were nice and spacious, breakfast buffet was very good, very friendly and helpful staff.
If we visit Florence again will choose this hotel again

Room Tip: we stayed at the 5th floor, it was very quiet and less number of rooms
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Aseel1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drysdale, Victoria, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed August 22, 2013

Just spent 3 nights in this little gem. Great location, only minutes from train station, and whilst unassuming from the outside, once indoors it is very impressive in its decor. Our room was quite spacious and held everything required for a comfortable stay. Great bed, large towels, excellent air conditioning, helpful staff and appealing breakfast. It ticked all the boxes.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jordyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed August 17, 2013

I strongly recommend the Hotel Santa Maria Novella. First, the location is PERFECT!! It is near the train station and all of the tourist sites, but not in the middle of the tourist traffic. I could not think of a better location. The room was clean, beautiful in every detail. I usually like modern hotels, but this hotel was simply beautiful. The staff members were very friendly. I can honestly say this was my favorite hotel during my last trip to Italy.

  • Stayed August 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PAffenita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

We stayed two nights in a family room (family of 4) which was two rooms connecting with a sitting room that was quite roomy. The whole hotel is gorgeous, and the rooms are very comfortable with great amenities. The air conditioning was heavenly, especially in the 100 degree heat outside. The plaza is a great place to relax and enjoy a quiet meal/gelato.

Staff were helpful, and breakfast was quite nice (food wise as well as ambiance wise). Would definitely stay again.

My one suggestion is to provide better direction to guests driving into the hotel (not easy to find the hotel, and signage is a little plaque near the front door). The directions we received were 'just off of Via Della Scala', which is not the way to come in! Our GPS was helpful, but not quite up to the task of getting us to the hotel. We eventually did get to the hotel, and thank goodness it was a Sunday as I am sure we were driving in and out of the ZTL zone in trying to find the hotel. Sending a simple map and direction would be soooo appreciated.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pneezy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#24 Luxury Hotel in Florence
#25 Business Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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