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“Great stay”

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Santa Maria Novella Hotel
Ranked #31 of 421 Hotels in Florence
Certificate of Excellence
UK
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Great stay”
5 of 5 bubbles Reviewed June 9, 2013

Great location, less than five minutes walk from the train/bus station. The room was reasonably sized, perfectly clean and staff were always friendly and helpful. Breakfast of fresh fruit, cereals, cold meats, cheeses, range of breads etc was plentiful. Definitely recommend it as a place to stay and would willingly return!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reviewer_29UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,599 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Shelby Township, Michigan
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

What a perfect place to end our Italy trip! The staff was so great--spoke terrific English, warm, ready and eager to go above and beyond. Our room overlooked the piazza, and although I was concerned at first we would have noise, we were on the fourth floor and it was no problem. It was wonderful leaning on the window and watching or listening to activities below which included a one person concert and another time a drum and flag corps performance. The room was beautiful, comfortable, and very clean. The location was excellent for all the sites. We paid it as part of an overall package and had discussed the fact that this hotel was considerably more than the other hotel offered, but I have no regrets. Only complaint was that the beds were too hard for me.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Discriminating
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane Region, Australia
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

Beautiful room, hotel, location, city - just everything was as hoped.
Just as photos depict room & views around the Piazza, & from the upstairs area where you can enjoy a glass or two with cheese & crackers.
Would return in a heartbeat.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ozgreynomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 7, 2013

We ended up staying in a sister hotel the first night when we were overbooked. Not thrilled at first but then the other hotel was so nice we couldn't complain. The staff at santa maria were so nice and even remembered who we were when we came for our room key. great location near train station made it easy to catch our train and bus tours. We did get a little lost on the first day because there is no obvious signage. Room size was amazingly large for italy.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank metroman48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 5, 2013 via mobile

Every positive review you have had is an understatement. It is difficult to imagin the quality and the warmth of this charming hotel when you search it on the net.
All the staff could not do enough.
Advice and direction was so good as to make a guide unnecessary.
Later we met Marco at the night shif who was equally helpful and there to book restaurants, concerts and taxis.
The breakfast was exceptional- fine embroieded linen silver tea pots and fine china!(see photos ).
Hospitality doesn't get better than this.
Will not stay any where else next time I visit Florence.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ninnoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

Elegant and comfortable, in a wonderful position overlooking Piazza Santa Maria Novella and within a short walk of thje Duomo, Ponte Vecchio, the Uffizi and many of the other wonders of Florence.
Excellent breakfast selection and service. Can't coment on other meals as we ate out all the time (as one would expect with such a choice of restaurants in Florence)
Staff extremely efficient and well trained - receptionists even maintaining a smile (somewhat strained) when two americans loudly and aggressively, without any attempt at even a word of greeting in Italian, demanded speedy provision of a car and driver so they could get round the main sights as 'quickly as possible' A rather sad example of the 'tick off the list of places we've been, to impress the folks at home' attitude prevalent with some tourists who seem unable to adapt to countries outside their narrow minded home environment and fail to assimilate the culture and local mores of the places visited.
However, the other guests in the hotel were much more civilised and clearly enjoyed the service and facilities of this excellent hotel
One slightly bizarre photo opportunity in the basement - a computer terminal and keyboard fitted on top of a 2000 year old piece of Roman wall !
Bedrooms clean, quiet ( a little noisy one night because of an Ice Cream festival in the piazza, but that was an exception). Thoroughly recommended base for a Florence stay

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Charlemaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canterbury, United Kingdom
Level Contributor
100 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 4, 2013

This is a good location close to the station and close to one of the main tourist sites. It would be better were it a little more central but Florence is small so that's no issue. The site does say that family rooms mean that your children are not in the same room. We were amazed to find we go two rooms one double and one twin with an adjoining sitting room. Brilliant if you have older children

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza di Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#25 Business Hotel in Florence
#26 Luxury Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
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Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

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