We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Beautiful room” 4 of 5 stars
Review of Santa Maria Novella Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Santa Maria Novella Hotel
Ranked #24 of 422 Hotels in Florence
Certificate of Excellence
Sandy Hook, Connecticut
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful room”
4 of 5 stars Reviewed March 20, 2013

The location is perfect as it is central to all activities. Less than a five minute walk to the train station. We had tours booked every day with meet-up locations 2 minutes away. Shopping and restaurants are plentiful from the hotel.
Negatives were the front desk personnel could be more friendly except for one of the nighttime male managers; he was so wonderful and helpful. Daytime staff was curt, short-tempered and annoyed. Maybe because we were Americans? Don't know.. I do have to say on the positive side that any request was dealt with lighting speed.
Rooms are large, beautiful and clean. Pick your battles I guess.
You also have to look carefully for the hotel sign. We couldn't find it. Hotel name is on the welcome mat.

Room Tip: We were on the 5th floor facing the front. The view was interesting as it faced the Santa Maria Nove...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,435 reviews from our community

Traveler rating
    997
    363
    55
    5
    14
See reviews for
255
813
47
75
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 15, 2013 via mobile

This hotel was great. The staff were all very friendly. The room was nice with a good view of the Santa Maria Novella piazza and Basilica. The location of the hotel was excellent as we had travelled there by train, it was only a 5 minute walk from the train station. It was also in walking distance of the sights that we wanted to visit.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Eks00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed March 11, 2013

Returned today from Florence and feel compelled to write a very short review.

Location is outstanding, and we had a view over the Santa Maria Novella Cathedral... it was also convenient for us as we were arriving by train from Pisa airport. It is a good choice if you want somewhere with some character rather than a generic business hotel... all the staff were absolutely charming and they were very pleased to arrange flowers from a local florist to be delivered to our room for my girlfriends birthday. They recommended restaurants and seemed to get a lot of enjoyment from knowing we were enjoying our stay. The breakfast was very nice but what stood out was the beauty of some of the rooms in the hotel including the breakfast room... So good choice for character, atmosphere, location and comfort.. it isn't the cheapest option but I felt staying there was a special treat and will stay in the memory for a long time.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank davidacm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
County Clare, Ireland
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed March 9, 2013

We stayed here for 2 nights during our honeymoon - we travelled from Rome by train and were travelling onto Venice to meet a cruise. The hotel was very near the station and was an ideal base for exploring Florence. the hotel was lovely and we had a room overlooking the square outside. They had left wine in the room also. It was very clean and the food was good. There is a pool on the rooftop with lovely views across Florence. We thoroughly enjoyed our visit and will definitely return again.

  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank lisak1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed March 6, 2013

We stayed at this property in February 2013 and I have to say that my wife and I really enjoyed this luxury hotel. It sits in the Piazza di Santa Maria Novella, and within about a 2 minute walk to the train station and a 5 minute walk to the street market! The rooms were ample sized with nice bathrooms and rain type shower heads. The towel heaters were a nice perk as well since it was very cold during our stay. The staff were more than helpful at every chance they saw us, and in fact we probably would have never even found the hotel if it wasn't for the directions they gave us. We were told the hotel was completely sold out, but you would have never known it. We were 1 of 3 couples at breakfast one day, and were completely by ourselves on another morning. I've seen some so-so reviews about breakfast, but it was typical of what you would get in other european cities; including coffee, juices, pastries, cereal and oatmeal, a few hot choices such as eggs and bacon, bread and some italian meats and cheeses. We actually enjoyed it very much and the staff in the dining area is very quiet, and does not bother anyone, so don't expect them to serve you. However, they WILL politely and quickly do whatever they can to assist you should you ask. The beds were very comfortable, and decor very classy that even included the name of the hotel embroidered on the sheets! I would recommend this hotel to anyone that was interested in staying somewhere in the city of Florence. The location was so central that we were able to see more than we thought possible.

Room Tip: While we didn't have a view of anything since our room was on the inside of the hotel, I can ima...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cbletzacker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed March 4, 2013 via mobile

Just returned from a 5 night stay in this delightful hotel. The staff were all very friendly and helpful during our stay. We had a superior room which was large and stylishly decorated with a view of the square and the church. The location was excellent for walking to all attractions and the bus and train stations. Lovely marble bathroom , big comfy bed and good wardrobe space. Also the room was nice and quiet.
The only slight negative point was the buffet breakfast. The cooked selection every morning was always overcooked scrambled egg and bacon. Also the orange juice was from concentrate. All the other choices were fine though and it certainly wouldn't stop us from returning.

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Chocolatehobbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed March 4, 2013

My husband and I stayed here for 3 nights and there is not one negative thing to say about this place. The rooms are beautiful, the beds are comfy, everything is so clean!!! The front desk has to be the most helpful front desk we have ever had. We love Simona, she was fantastic!! The breakfast here is delicious, fresh fruit every day! We would 100% stay here again.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NBR8286
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Florence hotels
Santa Maria Novella
Hotel L'Orologio
Hotel L'Orologio
#34 of 422 in Florence
4.5 of 5 stars 1,124 reviews
Santa Maria Novella
Grand Hotel Minerva
Grand Hotel Minerva
#63 of 422 in Florence
4.5 of 5 stars 1,650 reviews
Santa Maria Novella
JK Place Firenze
JK Place Firenze
#13 of 422 in Florence
5.0 of 5 stars 569 reviews
Show Prices
Show Prices
Show Prices
Hotel Degli Orafi
#25 of 422 in Florence
4.5 of 5 stars 1,310 reviews
San Lorenzo
Firenze Number Nine Hotel & Spa
Duomo
Hotel Spadai
Hotel Spadai
#4 of 422 in Florence
5.0 of 5 stars 619 reviews
Show Prices
Show Prices
Show Prices

Been to Santa Maria Novella Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Santa Maria Novella Hotel

Property: Santa Maria Novella Hotel
Address: Piazza Santa Maria Novella 1, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#20 Luxury Hotel in Florence
#25 Business Hotel in Florence
#29 Romantic Hotel in Florence
#31 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Santa Maria Novella Hotel 4*
Number of rooms: 71
Official Description (provided by the hotel):
All the rooms are furnished with air conditioning/heating, direct dial telephone, free Wi-Fi internet connection or lan cable connection, hair-dryer, minibar, bath or shower, electric safe, flat screen tv, courtesy set of "Officina Santa Maria Novella," vanity mirror, sleepers, tea pot with herb tea. Superior room with view has a splendid view over the Basilica of Santa Maria Novella, flat screen TV, mini-bar and a splendid marble bathroom ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Hotwire, TripOnline SA, Orbitz, Priceline, Odigeo, Cheap Tickets and Travelocity so you can book your Santa Maria Novella Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Santa Maria Novella Florence
Hotel Santa Maria Novella

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing