We stayed at the Una Vittoria for 3 nights in September, 2006 and can say that the hotel standards have changed since being there 2 years ago. On our arrival we were met by an unwelcoming woman (reddish hair young woman) who checked us in. She did not give us the warm welcome I remember receiving on my first visit to the Una Vittoria. It is unfortunate that the management has employed someone like this to greet guests. On a positive note, the rest of the staff were very friendly and helpful.
I had booked a standard room online (not directly through the hotel) and received a considerable discounted rate. The room was very small. The first time we stayed there our room was significantly larger. I think we originally booked a deluxe room. Something to keep in mind.
The room definitely had some maintenance issues. The walls were dirty and scratched and the paint was chipping in the shower. The bedside wall light was streched and not easy to manuever. To top it off, when I went to write in the comment card, someone had already left their comments. Obviously the hotel does not find them important to read.
Positive: Breakfast buffet was great.
To sum it up...if you are looking for a 4 star hotel, I would recommend another one in the area. I think the Una Vittoria is lacking in service and maintenance to be considered a 4 star hotel. There is definitely room for improvement.
- Official Description (provided by the hotel):
- Located in the historical quarter of San Frediano, near the Lungarno, new emotional expression for a hotel planned to amaze guests with its extraordinary modern design realized in the 84 rooms and in the public areas of bar, restaurant and conference rooms, evocative of the ancient Florentine spirit of hospitality. Indoor parking space. ... more less
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- Also Known As:
- Una Hotel Florence