Stayed 4 nights, 1st night no hot water. After much persuasion they finally believed us & fixed it, I suspect they think we did something to cause this (we didn't,t)
Next morning, no electricity or WATER ! Electricity finally restored sometime in morning, common areas of hotel ran on generator, but not the rooms. We went out for day & water had been finally restored. No apology, no reduction in tariff.
Bath under shower leaked considerably, sealant around bath has broken allowing water to course through & flood floor. No point in complaining, they think that,s all we do, just put up with it.
Hotel looks as though they have tried to convert an old building with installing period pieces, marble floor tiles, plaster architraves etc. some areas look OK, the others it just hasn't,t worked.
Having said this, the hotel is in a very convenient location, couple hundred metres to station, next door to Santa Maria Novella cathedral, couple of hundred metres to supermarket.More
- Free Wifi