We were extremely pleased with the hotel's location. It is located just about a block off the main tourist area of the Duomo so we were in a convenient area but away from the heavy traffic and tourist congestion. They claim to provide a complimentary breakfast. This consisted of cold cereal, plain bread, coffee, and juice. We appreciated it but if you are planning a full day of sightseeing, you'll likely need to get a snack shortly into your day. The breakfast bar was located directly outside of our room so by 7:00am, we were awake listening to the sounds of clinking coffee cups and other travelers talking while eating their breakfast. The biggest issue we had was the air-conditioning. Many old hotels in Florence do not have AC and we booked this one because it did. Ours was not working. The fan was blowing but it was warm air. We immediately told the woman at the front desk and she said she would have it looked at. When we returned that evening, we were told it was fixed. It was not so we slept with the windows open and listened to the sounds of the street sweeper and drunken tourists all night. I addressed this with the front desk upon check-out and the woman was extremely rude. She told me that I should feel lucky since the nights had been cool (we stayed in the middle of August--80 degrees is not cool). I tried to communicate my level of dissatisfaction and she became very rude and short with me. She offered to waive the taxes of our bill, which I believe we equivalent to about 10 euros.
Had we had a different room, I feel strongly that I can provide a much more positive review. The location is wonderful and the rooms were largely and fairly well-appointed for a quaint hotel.
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- Also Known As:
- Residenza Dei Pucci Hotel Florence