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Reviewed April 11, 2017

Nadia at Hotel Berna was very helpful in providing information on obtaining tickets for local tourist attractions and how to best reach them. The room was very clean and extremely well situated near the train station. Easy walk from hotel to city center.

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank ablakemore88
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed April 3, 2017

The excellent care Francesca and the rest of the staff take of the guests makes sure you feel like you are at home. The rooms are not very luxurious, but very characteristic with some antique furniture and very decent beds. The hotel is a bit noisy, especially with other guests slamming doors in the middle of the night (why do so many people do that?) and the construction that is happening next door never failed to wake me up at 7.30, but that is hardly the fault of the hotel. The breakfast (after two days the staff will know your exact coffee order by heart) in the small but very cozy breakfast room makes up for the downsides of this cute, informal place. On the website of the hotel there are often special deals which make the hotel one of the most economical places to stay in Florence (especially when you consider the, for Italian standards, quite extensive breakfast). This was our second stay at this hotel. The phenomenal treatment of the staff and the central location made us return.

Room tip: Only a few rooms have a balcony, so if you want one, ask for it when making your reservation.
Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank daniellevanleeuwen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 15, 2017

This was the worst place I have ever encountered. Very old building, loud noises next to the rooms that means you won'be able to sleep. Bathrooms tiny. Dust and flies everywhere as per some other people's reviews. If you arrive late the whole place is very dark, dingy and poorly litten. The general standard of the rooms offered is very bad.

My wife felt unsafe in these surroundings. Definitely not worth the prices charged. Was so disappointed given the good reviews i read when choosing the place.

There will be nobody at reception if you arrive late and the staff/management will be unresponsive if you are not happy with anything. Furthermore, the hotel is unsafe: when we arrived at night there were no staff around, yet the doors were all open - anybody can walk in. Hotel safety is obviously not a priority for the Management.

This place was so bad that we left about 20 minutes after arriving.

The only good thing about the place is a central location.

Date of stay: April 2016
1  Thank Sacha L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nadia D, Responsabile relazioni pubbliche at Hotel Berna, responded to this reviewResponded March 29, 2017

Dear Guest,
what to say ?, in 20 min has had time to understand how is the city of Florence, how our humble abode: arrived in the night (after the closure of communication at the time of booking: check in before h20) I believe the h24, entered a building, opened three gates (actually found open ?!) into a room (if there was nobody at the front desk you could not have know what it was, ect) we have to stop because there are no words to his actions .... we are confused.

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Reviewed November 26, 2016

The hotel is just across the road from the Firenze Santa Maria Novella station, but since that is the end of the line there is no rail noise. It is on a very busy road, but the extra double glazed window kept most of the noise out. Rooms were large, furnished in an old fashioned style but is matched the room and building style perfectly. Rooms very clean with comfortable beds. The hotel is on third floor of the building. Outside looks somewhat dilapidated but inside is fine. The lift is indeed the smallest I have ever used. But as the Proprietor / receptionist (Nadia) said. Better a small lift than none!! Breakfast simple continental but plentiful. Nadia recommended a restaurant just across the road - Braciere MALATESTA - excellent.
So Hotel Berna has excellent location, good rooms and breakfasts and is close to a great reataurant. Thanks for aall your help, Nadia. Hope to see you again. Bryn & Jeannette

Date of stay: November 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Brynthebike
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 12, 2016

Very helpful owner helped us over baby crib , leaving luggage and other things.. Perfect breakfast. Clean rooms. Perfect location. Thank you for everything. We are very thankful. Only minor thing is the smallest elevator in the building.

Date of stay: November 2016
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank Ferhat K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nadia D, Responsabile reception at Hotel Berna, responded to this reviewResponded February 26, 2018

Dear Guest,,
thank you for taking the time to share your feedback. We appreciate your comments regarding our rooms, location and breakfast service . We certainly look forward to welcoming you back in the very near future.
We looking forward to hearing from you.
Kind Regards.
Front office staff Berna Hotel

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