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Hotel Palazzo Ognissanti
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Reviews (1,026)
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All reviewstrain stationpastriesarno rivertea and coffeesingle roomminute walkstayed in this hotel for nightswalking distancetourist sitesnice stayitalian hotelslate at nightthird flooraround the cornergelatofrancescaearplugs
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169 - 174 of 1,026 reviews
Reviewed April 23, 2014

This hotel was one of many highlights on our 6 week trip in Europe. The best way to sum up this hotel and our experience here is to state that when we return to Italy we will make Fierenze (Florence) and the Palazzo Ognissante the center or base of our trip. The room was very clean. The staff were very helpful and provided us with excellent advice. The hotel is located with in easy walking distance of the Central Rail Terminal. If you like to walk, this is an excellent hotel as you can access all of the old city from here. The clerks were all fluent in English and very accommodating. Again, We will return to this hotel.

  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Spencer Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded April 24, 2014

Dear Spencer y,

believe me, we enjoyed your review.

It's great to know that, on the occasion of your 40th Anniversary trip we have provided to you such a nice experience.

Our location, very near to the main monuments, the railway station and the congress center , is of course one of our highlights but we've been pleased to read your positive comments about our staff and the overall cleaning as well: thank you for that.

We just look forward to having you here again soon!

With my best regards.

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

We stayed four nights at this hotel in Florence. It is a few blocks from the train station and within walking distance of most if not all major attractions of the city. There are many restaurants nearby which are reasonably priced. The hotel has a very good breakfast buffet. The staff is very friendly and helpful. We stayed there because we needed a room for three, which is not always easy to find in Europe. We were concerned that the room might be too small from what we had read on the internet. The room was not large but it was adequate for three people. The bathroom was fairly large and had a good shower. Only criticism is the bed was a bit too hard and could use new blankets. The hotel was quiet and elevators seemed to always be available or come quickly.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
1  Thank travelsafarohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded April 23, 2014

Good afternoon travelsaf,

it's been a pleasure to receive your kind comment about us.

Thank you very much for the praises to our buffet breakfast, clerks and to the comfort, largery and quietness of our rooms.

I'm pleased that you have remarked the central position of Palazzo Ognissanti, near to the Santa Maria Novella Station, to Uffizi Gallery and to the Duomo, in an area where there are a lot of tipical toscan restaurant, some of them amongst the best in Florence.

We look forward to see you again at our hotel if one day in the future you come back to visit Florence .

Best regards.

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

Hotel is very central and ideally situated for all tourist attractions, it is close to the river and only a 5 minute walk from the train station
The reception staff are excellent, they are so helpful and friendly, Gianni even booked tickets for the academia gallery for us, which saved us a lot of time queueing.
The rooms are very clean and comfortable and there is a good breakfast provided.
I would definitely use this hotel again.

Stayed: April 2014, traveled with family
Thank Nicki M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded April 22, 2014

Dear Nicki M,

It has been a great pleasure to receive your nice review .

I would like to thank you very much for emphasizing the kindness and professionalism of our staff and the high quality of our breakfast.

The location is another strong point of Palazzo Ognissanti, close to the train station and to all the main landmarks as you properly said.

Since you remark that you would stay at Palazzo Ognissanti again if one day you come back to our wonderful town, I hope to have the pleasure of serving you again .

Warm regards,

Gianni Andreucci
Resident manager
Best Western Hotel Palazzo Ognissanti

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2014 via mobile

60s ambient room. Room 218 in other buildind afterwards firedoor. Very noisy window and we almost die frozen. This 4 stars is not an hotel.... IS A HOSTEL!!! Please recommend this hotel to your best enemies.

2  Thank David G
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded April 17, 2014

Good afternoon Mr. David G.,

thank you for the comment left on Tripadvisor: it's very important for us to understand our guests' experiences to have the possibility to adjust our flaws and improve our appreciated hotel.

Best regards.

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 9, 2014 via mobile

First of all, the hotel staff is absolutely amazing. The reception Clarks are very kind and very helpful. The room service is excellent, and the room itself is neat and cozy. The breakfast is tasty and varied.
Also, the location of the hotel is great, only about 10 minutes walk from the S. M. Novella train station and most of the city sites.
Bottom line: we highly reccomend best Western hotel (palazzo ognissati) to everyone.

1  Thank Neta B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded April 10, 2014

Dera Neta B,

thank you so much for the praises to the hotel clerks, who are the real added value here at Palazzo Ognissanti.

I'm also pleased you wanted ot emphasize the quality of our rich breakfast and the central position of our hotel, near to all the main monuments ( like the Duomo or Ponte vecchio) and only 300 metres far from the train station.

My warmest regards.

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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