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“Great hotel with great customer service”

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Hotel Palazzo Ognissanti
Ranked #189 of 410 Hotels in Florence
Reviewed December 16, 2013

The hotel to be if you are in Florence less than 3 days. Its walking distance from the main train station. Its walking distance to literally everywhere in Florence. We hardly took any transport around. The ladies at the reception are more than willing to help with any queries including suggesting dining places and tours.

  • Stayed: November 2013, traveled as a couple
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1  Thank SreeGanesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded January 2, 2014

Dear SreeGanesh,

it's been a pleasure to receive your comment on Tripadvisor.

Thank you so much especially for the praises to our strategic position and to the front desk staff, which are 2 strong points of Palazzo Ognissanti.

I wish to have you within our guests in the near future to have the pleasure to serve you again.

Warm regards.

Gianni Andreucci
Resident manager
Best western Hotel Palazzo Ognissanti

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166 - 172 of 973 reviews

Reviewed December 3, 2013

We stayed in the hotel for 3 days between 19-22 of November. We arrived from Nice by train. The location of the hotel is clearly is its USP. 5 mins stroll to Florence SMN station and SITA bus terminal. These travel options closeby helped us plan trips to more places around Florence. The hotel is also close to quite a few of the tourist hotspots.
Initially we were given a room on the ground floor which we requested the front desk staff to change. They promptly gave us a room on the higher floor. To our surprise the room was much bigger. Breakfast offered was among the best we had during our entire 15 day vacation in Europe.The staff at front desk were helpful in answering our queries.
We had assumed a kettle would be available in our room for hot water. However, we were told its available only on request. As it turned out, all the kettles were in use by other guests staying in the hotel. The staff though were kind enough in helping us with heating of our pre-cooked food which we had got along.
All in all a pleasant stay and will definitely recommend.

  • Stayed: November 2013, traveled as a couple
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Thank vivek1577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded December 4, 2013

Dear vivek 1577,

believe me: it's always a great pleasure when I receive such reviews, because they make me realize that we have achieved what we were aiming for in a number of important areas.

Your focus on our staff's attitude towards the guests pleases me very much since it emphasizes that our daily efforts to meet our clients' needs is successful.

Thank you for the praises to our clerks, therefore, and also for the compliments to our high quality, rich Buffet Breakfast that you have ratedc as one of the best you have had during your trip in Europe.

I really hope that you can reccommend our strucutre to everyone....thank you again!

Warm regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

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Reviewed November 10, 2013

In Florence this hotel option was a good option - the Train Station was a 5 min walk and the Hop off Hop on bus stop was also a 5 minute walk - the river is also walking distance - u can walk to the Cathedral and experience the shops and the nice bakeries and food joints on the way -

Room Tip: Call the Hotel for directions from the Train Station - its a little tricky for the 1st time but once...
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  • Stayed: October 2013, traveled as a couple
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1  Thank raijvdeepali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded November 29, 2013

Hello raijvdeepali,

I just want to thank you so much for having chosen us and for your kind comment on Tripadvisor about your experience at Palazzo Ognissanti.

It's good to know you had a nice time here with us and noticed the excellent position of our hotel, close to the main monuments but also to the river and the train station (very well connected to the city airport with a shuttle service which runs every 30 minutes and costs only 4,50 € ).

I wish you can suggest our structure to everyone!

Best regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

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Reviewed October 19, 2013

If visiting Firenze/Florence this is the hotel to stay in. Very classy,comfortable & cosy. Very friendly staff and ever helpful. Very well situated in Santa Maria, Firenze. Best directions to all POI are very well given & directed by the reception staff. Excellent variety of breakfast,specially for strict vegetarians like myself.. Clean sheets, towels and rooms. Excellent elevators.

Room Tip: Just call their help desk and they'll help..
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  • Stayed: August 2013, traveled with family
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Thank 881ajayb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded November 28, 2013

Dear Ajay B

You have been so kind to post this nice comment on our structure!

It's a pleasure to know that you enjoyed the overall service provided by us, especially the Breakfast which actually presents items which are also suitable for vegeterian people.

Thank you also for the praises to our charming staff, always ready to give directions and suggestions to the customers to let them experience our wonderful city at its best.

Overall cleaning and strategic position are 2 other strong point of our hotel: I'm grateful that you wanted to point them out.

I wish that if you come back to Florence in the future, you will choose to stay at Hotel palazzo Ognissanti again and give us another chance to serve you.

Warm regards.

Gianni Andreucci
Rresident Manager
Best Western Hotel Palazzo Ognissanti

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Reviewed October 10, 2013

I don't know how some folks gave this hotel a 3+ rating. Those people either don't travel often or don't know what a good hotel is. I'll get right to the main points

Pros:
- Front staff, particularly Francesca, were very friendly and helpful in recommending good restaurants.
- Centrally located within walking distance of all the main sites
- Pretty good breakfast

Cons:
- VERY NOISY. Our room faced the street and we could hear everything, especially the dumping of bottles and cans into the larger containers on the street. This went on all through the night. The walls are also pretty thin because we could hear the other rooms and unfortunately we were on the first floor so got the lobby noise as well.
- Bed was uncomfortable
- Bathroom tiny and awkward layout

In my mind, the most important thing in choosing a hotel is knowing that at the end of the day, you can come back to your room, relax and have a good nights sleep. This place didn't offer that and that's the main reason for the poor rating.

Room Tip: Avoid the rooms facing the main road - very noisy. Also try to select a higher floor otherwise you...
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  • Stayed: October 2013, traveled as a couple
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3  Thank atkahuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded November 28, 2013

Dear atkahuna,

thank you very much for your review, especially for the prasises you kindly reserved to our front desk staff (Francesca thanks you so much for quoting her...) .

I'm glad you wanted to underline other two very strong point of our hotel , that is our high quality Buffet Breakfast and our central, strategic position near to the main monuments ( Duomo, Uffizi, Ponte Vecchio amongst the Others) and to the train station ( only 300 metres far form us).

I'm sorry if you are not completely satisfied with you stay at Palazzo Ognissanti due to lack of relax in your room.

Actually we have both rooms on the street side and on the garden side: the first ones are appreciated and requested for theeir view and brightness and also beacause some of them have a balcony, while the second ones are requested for their quitness.

Since you didn't like your room, I really hope you have reported the inconvenience to the reception clerks , who in this cases are trained to immediately evaluate a sudden change of room, according to the hotel availability in that moment.

My best regards,

Gianni Andreucci
Resident Mmanager
best Western Hotel Palazzo Ognissanti

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Reviewed October 4, 2013

We chose the hotel because it near to the railway station, and near to a care hire place. We chose also a sightseeing tour for 12 hour, and it was a short walk in the morning to reach the coach. The staff were very helpful to answer questions regarding different typical tourist questions. Spending a week in Tuscany, raises some questions, and we got reasonable response to these. We recommend this hotel.

Stayed: October 2013, traveled as a couple
Thank Kjell B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded November 28, 2013

Dear Kjell B,

it's nice to know that you have enjoyed your experience here with us.

You say that you have appreciated so much our strategic position; actually it is true that our hotel, which has seat in a beautiful nineteenth century palace recently renovated, is near to the train station (300 metres only), to all the tourist attractions ( reachable by foot in 10/15 minutes) and to the fair center ( 700 metres).

Thank you also for the compliments to our staff!

I guess you can suggest our structure to everyone and wait for you again in the future .

Best regards.

Gianni Andreucci
Resident Manager
Best western Hotel Palazzo Ognissanti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

We were only in Firenza for a couple days and wanted to cram as much as we could into our short visit. The staff was fantastic at booking us into places we wanted to go with just enough time to get from one place to another. The breakfast buffet was probably the best we've ever had and that covers over 20 countries we've visited. Aside from the baffling light switches (and I'm an architect!), this place is a real value. Yes, the room was small but hey, this is Italy, the land where enclosed gocarts compete with trucks for space on the autostrada.

  • Stayed: August 2013, traveled as a couple
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1  Thank Rational_Anarchist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this reviewResponded November 28, 2013

Good morning Rational...,

and thank you very much for sharing your experience at our hotel with the Tripadvisor community.

Wow....it's great to know you consider our breakfast the best one you've had over 20 countries you have visited: this is a real honour for us and states again the absolute quality of our rich and sorted Hot Buffet Breakfast

Thank you also for the praises to our staff, which is all along another great point of strenght of Palazzo Ognissanti.

I hope to see you soon again at our hotel: it would be a pleasure for us to serve you again.

Warm regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palazzo Ognissanti

Address: Via Maso Finiguerra 12R, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#99 Luxury Hotel in Florence
Price Range: $85 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palazzo Ognissanti 4*
Number of rooms: 44
Official Description (provided by the hotel):
Palazzo Ognissanti Hotel is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more   less 
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Also Known As:
Best Western Florence
Florence Best Western

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