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“Wonderful Staff”

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Hotel Palazzo Ognissanti
Ranked #173 of 420 Hotels in Florence
Seattle, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Staff”
Reviewed September 27, 2013

We were only in Firenza for a couple days and wanted to cram as much as we could into our short visit. The staff was fantastic at booking us into places we wanted to go with just enough time to get from one place to another. The breakfast buffet was probably the best we've ever had and that covers over 20 countries we've visited. Aside from the baffling light switches (and I'm an architect!), this place is a real value. Yes, the room was small but hey, this is Italy, the land where enclosed gocarts compete with trucks for space on the autostrada.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Rational_Anarchist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, November 28, 2013
Good morning Rational...,

and thank you very much for sharing your experience at our hotel with the Tripadvisor community.

Wow....it's great to know you consider our breakfast the best one you've had over 20 countries you have visited: this is a real honour for us and states again the absolute quality of our rich and sorted Hot Buffet Breakfast

Thank you also for the praises to our staff, which is all along another great point of strenght of Palazzo Ognissanti.

I hope to see you soon again at our hotel: it would be a pleasure for us to serve you again.

Warm regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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928 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 21, 2013 via mobile

The hotel staff is really nice and happy to offer you guidance and information! When we arrived at the room we found a sweet welcome kit, everything clean, even though toilet was not that big. Very good breakfast, excellent location close to SMN train station and river Arno. When in Florence will always go there!!!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nairalice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, November 1, 2013
Dear Nairalice,

it has been a great pleasure for us to receive your kind comment about us!

Thank you very much for the praises to the overall cleanliness, an aspect of our daily work to which we give extreme attention .

I'm also very grateful for the kind words you spent about the members of our staff, breakfast and the hotel location, close to the train station and to the main city monuments .

Best regards,

Gianni Andreucci
Resident Manager
ùBest Western Hotel Palazzo Oognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grants Pass, Oregon
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 17, 2013

We found the Palazzo Ognissanti Hotel to be clean, quiet, and comfortable. Just what you would expect. The location was an easy walk from the train station and the river. The breakfast was great. We would stay here again.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank cwhite3313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, October 16, 2013
.......and we would be glad to have you here as our guests again, dear cwhite3313!

Thank you so much for your kind post about Palazzo Ognissanti where you enhance the breakfast and the postion of our hotel but also our cleanliness, which is actually certified since it is subject to strict seasonal quality assesments made by Best Western International that, up to now we have brilliantly passed.

My warmest regards.

GIanni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan Italy
Level Contributor
61 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed September 17, 2013

This hotel is close to the main train station (5 min walk), Arno river (3 min walk) and with easy walking distance to most Florence attractions
Our room at second floor was basic but quite comfy and clean, the view isn't nice (facing the street) but no traffic noise during the night
Breakfast was also quite good: fruit, cereal, pastries, cheese and ham selections. Free coffee and tea available all day long in the lobby area.
Staff is nice and helpful. We just spent one night here but all in all this hotel is a good value for price and location

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
1 Thank ForeverDyO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, October 16, 2013
Dear Borracha,

thank you for sharing your opinion about us with the Tripadvisor community.

We are proud of your comments about the cleanliness, the staff and the breakfast, which is a very rich "Hot Buffet" assorted with sweet and savoury products and fresh seasonal fruit.

Thank you also for noticing the tee/coffee facilities and pastries available at the bar desk from the late morning until the Happy Hour time ( 18.30 p.m.), which is a little finesse that we are glad to offer to all our guests: we are sure these details can make the difference too...

We look forward to having you as our guest soon in the future.

Have a nice day!

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 16, 2013

Room and bathroom was small but clean, air conditioning was very welcoming after visiting the city on a hot day. Breakfast was a selection of continental style, croissants, fruit, ham, cheese, cakes, toast. There was also a hot selection of scrambled egg bacon & sausage. Although a fair walk into the centre of Florence it was nice to walk beside the river Arno, looking at the view. Hotel ideally situated to the Santa Maria Novella station, which was ideal when we arrived by train, this was also the local bus station. There was no roof top terrace, which was disappointing.
Make sure you save some euros at check out as the hotel have now introduced a Florence tax, which is 4 euros per person per night.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
1 Thank TracyP63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, October 15, 2013
Dear TracyP63,

thank you so much for the kind words spent about us on Tripadvisor.

I know that our breakfast is a "plus" of our hotel and I'm really proud of it, but of course it's always a real pleasure to know that our guests rate highly this service.

Thank you also for the praises to the cleanlines and to our charming staff.

I guess you can suggest our hotel to everyone; most of all if you plan to return to Florence, remember that you will always be welcome at Best Western Palazzo Ognissanti.

Warm regards.

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kitchener
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 10, 2013

we got off the train and was a 5 minute walk to the hotel. Was greeted by front desk. Everything was excellent. We went to our rooms which where on the first floor. They where large enough and cool enough, but you are right on the street. You can see out if you stand on your toes. we would of liked a higher room but we where only there 2 nights. Internet did not work very well in these rooms. there is a laundry across the road so that was very helpful as we had losts to do. breakfast was god with a good assortment of items. The hotel is close enough to walk anywhere in Florence. There is so many great places to eat in this city that it was hard to decide where to go . food was good everywhere. The hotel was quiet even being on the street and front desk people where very pleasant. I would stay here again but insist on a higher room.

  • Stayed August 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank adrienKitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, October 15, 2013
Hello adrienKitchener,

it was nice to receive your kind review with the praises to the staff and the breakfast, which are actually two great highlights of our structure.

Thank you also for emphasizing the position of the hotel which is situated in an old 19th century palace that has been fully renovated recently and is near to the train station, the Ponte vecchio, Duomo and all the other city monuments.

I'm sorry if you had some inconveniences with the WI-FI service (which is completely free of charge, in rooms and common areas) probably due to temporary problems to the internet connection in our area that now have been completely solved.

I wish to have you amongst our guests in the near future!

My best regards,

Gianni Andreucci
Resident Manager
Best West Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evora, Portugal
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 9, 2013

The room could feel more inviting, perhaps a special touch is needed. The bathroom was small but clean and recently renovated. Hotel well located, close to the train station and the centre. What made the biggest impression however was the welcome we received. Gianni welcomed us. We arrived early, during breakfast. He was quick to organize that our luggage be taken care of. He welcomed us into the foyer lounge and offered us a cappuccino. He gave us very helpful information, maps, suggestions and food recommendations. Invaluable information from locals that make all the difference when you are in a foreign city. His willingness and attitude, smile and friendliness is what made our stay. Due to his suggestions we had a great time visiting the attractions in a jam packed 1 day. The staff were great. After a full day out we came back to our luggage in our room. The free snacks at the bar in the evening were a nice touch. Bar prices are also very reasonable. Breakfast was fantastic! How refreshing to get a decent breakfast included. We were sorry to have missed out on breakfast the next morning, having to leave at 5am, but what a nice gesture it was to have a take away bag ready for us in the morning to make up for it. One thing we would have liked is if the bar stayed open later in the evenings. We would have stayed in the lounge having appetizers and drinks for some hours if we could have. We were travelling with friends and missed that opportunity to sit back and chat with them. That night we were hungry and had to go out and buy some snacks from a near by convenience store (handy but we were of preferred staying in). Thank you for a delightful stay.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichelleAzinheira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, October 14, 2013
Dear Michelle A,

I admit that we are very pleased for having received such a beautiful comment about Palazzo Ognissanti from you!

First of all, since you have quoted me and my service, I really have to thank you for your kind praises.

Anyway believe me: this is only what we (me and all the persons working with me), as a staff,
do in our daily work, trying to serve all our guests in the best way we can with kindness, professionality and possibly, a smile on our face.

Our goal is the client's satisfaction and we try to get it also by giving some little, important additional services such as a breakfast box for those who make an early check-out or snakcs for free at the bar desk in the afternoon.

Thank you also for the compliments to our breakfast, great point of strenght of our hotel.

I hope you will come back to Florence and give us the possibility of serving you again.

Warm regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palazzo Ognissanti

Property: Hotel Palazzo Ognissanti
Address: Via Maso Finiguerra 12R, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#92 Luxury Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palazzo Ognissanti 4*
Number of rooms: 44
Official Description (provided by the hotel):
Palazzo Ognissanti Hotel is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more   less 
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Also Known As:
Best Western Florence
Florence Best Western

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