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“Great stay over New Year”

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Hotel Palazzo Ognissanti
Ranked #171 of 421 Hotels in Florence
Island of Malta, Malta
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great stay over New Year”
Reviewed March 6, 2013

I stayed in this hotel for 2 nights over new year and was pleasantly surprised for the price we paid. It has a great location as it is walking distance from train station and from city centre so we never used taxis. The staff is very helpfull, especailly the lady with long hair at reception and the rooms are clean and new bathrooms in the room we had.
Unlike other reviewers we did not hear the airconditioning noise, I guess this must have been fixed.
Breakfast was also very good and they also had aperitivo served in the evening.
All in all very good value for money.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank karewar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, March 8, 2013
Deear karewar,

I'm glad you spent a Happy New Year with us at Hotel Palazzo Ognissanti; let me thank you for the good review, also in the name of the long haired girl at the front desk you mentioned whose name is Francesca.

It's nice you decided to highlight the good quality of our breakfast and the "Happy Hour" that we set up every night from 6.30 to 10.30 p.m.and that our guests are appreciating a lot.

I wish you can come back soon in the future.

My warmest regards!

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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920 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (75)
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london
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 14, 2013

Stayed at this hotel in triple room. The hotel was clean but stayed in cot bed which was ok but would have preferred a proper bed for 3 night stay.

The breakfast was ok, there was plenty of choice but still limited in some ways. The staff at breakfast were ok, not overly friendly but not impolite either. The person who appeared to be breakfast Manager I felt could be more personable, he offered no eye contact. There was a problem with the toaster and it was not working and it was a bit of a fluster for them to just simply take to kitchen and toast for me.

The location is good as it is approx 10 minutes walk into main town if you turn left. If you turn right towards the station the area is not very nice at all and unsavoury locals are hanging around outside the grocery shops sometimes shouting at night.

I'm not sure this really can be considered a 4 star hotel as every other 4 star i've stayed in the concierge wouldn't have made me carry an ironing board and ladder to my room on my own.

The reception staff were nice and helpful that is always a plus.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank tillerbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, March 8, 2013
Dear tillerbar,

thank you for the review left and for the kind compliments to the staff.

I apologize to you for the little inconvenience reported in the breakfast room; as per regards to the ironing board , there must have been some kind of misunderstanding, since each member of our personnel is perfectly instructed to bring any kind of item requested by the guests directly to their rooms.

Best regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo ognissanti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laurel, Maryland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 9, 2013

I was in Florence for a few days, and loved this hotel. The hotel is centrally located so you can walk everywhere. The front desk was very helpful, and the breakfast was delicious.

The hotel has some great information on tours. The best tour I took was the wine tour. I believe it was Chianti Classico.

Room Tip: You would be best served to take a taxi from the Florence train station if you have luggage. The hot...
See more room tips
  • Stayed July 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Italy2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, February 11, 2013
Dear Italy2017,

thank you so much for having posted this nice comment on Tripadvisor , particularly for the compliments addressed to our staff and to the breakfast.

Warm regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palzzzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston, ma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 21, 2013

I have stayed at the Best Western Palazzo Ognissanti Hotel in Florence many times in the past few yeas. I must say that even though I am now a "freqeuent" guest, my opinion of the Hotel and the staff has not changed from the time I first stayed in Florence.
The front desk is always accomodating and helpful, and the small changes that have been made to make everyones stay more pleasant have been welcome, but not needed enhancements.
The rooms are small for an American's standards, but certainly large enough for 2 people and not too dissimilar from other rooms in Italian cities.
If you are looking for a friendly staff environmnet without the hassle of the large hotels, this is the place to stay in Florence whether this is a return visit to Florence or your first trip.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank gaweba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, January 23, 2013
Thank you so much gaweba; your review is one of the nicest we have ever received .

It is very important for us, since it shows that the efforts we have made over the years to improve our efficiency and the hotel overall quality have been successful.

As you properly noticed, in 2012 we have made several changes to our services by improving our Breakfast (which now presents, amongst the other things, eggs, bacon, sausages, a large assortment of Tuscan salami and cheeses, muffins, hand-made cakes and fresh high quality pastries).

For those clients who make an early check-in or late check-out, we offer at our bar some of the above breakfast items (tea, coffee and pastries), and every night from 6.30 to 22.30 we prepare an aperitif.

Free internet access is provided in the whole hotel.

I hope to see you in our hotel soon, gaweba: you will always be welcome here!

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 12, 2013

I booked a triple room for three adults, the third person had to sleep in a foldout single bed. The room is too small to accommodate more than two persons. There is nowhere to put more than one luggage.
If you can get over the size of the room (imagine it is a cruise ship and you are in a state cabin) the rest of the hotel is enjoyable. The location is good, near the train station, nice restaurants, walking distance to downtown attractions.
The front desk staff are friendly and helpful in every aspect, even when you complain about the size of the room.
The buffet breakfast is excellent, offering you some of Firenze's nicest pastries.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maniwaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, January 16, 2013
Dear maniwaki,

first of all let me thank you for praising the qualities of our friendly staff, which has always been one of the excellences of our hotel, and for emphazising the pastries of the breakfast buffet: actually our pastry caterer is one of the best known in Florence.

Regarding the largery of the rooms, I have no problems in admitting that our rooms are not proper "mansions", but they totally comply to the law abiding requirements.

My warmest regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence, Italy
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 4, 2013 via mobile

Stayed there for one night, and I was surprised how poor the room was. Small, bad heated, but clean. It's good for a 3 stars, but a bit surprising and upsetting for a hotel that pretends to be a 4 stars.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mirela_Cj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, January 7, 2013
Dear Mirela_Cj,

thank you for taking part of your time and leaving a comment on Tripadvisor about our hotel : we are glad you praised the quality of our rooms' cleanliness.

We will use your comments to improve the quality of our standards.

Best regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 30, 2012

- Great location near main train station and not too far from shops and museums
- Station has great food on the go - since not many good places to eat in neighborhood
- Room was average size, clean, free internet
- Breakfast was standard with variety

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Diem L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palazzo_Ognissanti, Direttore at Hotel Palazzo Ognissanti, responded to this review, December 31, 2012
Dear Jungfrau6,

thank you very much for the nice review you left on Tripadvisor.

My warmest regards,

Gianni Andreucci
Resident Manager
Best Western Hotel Palazzo Ognissanti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Palazzo Ognissanti

Property: Hotel Palazzo Ognissanti
Address: Via Maso Finiguerra 12R, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#93 Luxury Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Palazzo Ognissanti 4*
Number of rooms: 44
Official Description (provided by the hotel):
Palazzo Ognissanti Hotel is located in an important 19th century building in the historical city center of Florence, on the corner of Borgo Ognissanti and Via Maso Finiguerra. Just minutes away from the Santa Maria Novella train station, from the main city monuments and the Exposition and Conference Center. Nearby there are some of the cities' finest restaurants and typical florentine "trattorias", all within walking distance. The rooms are furnished simply and functionally. WiFi internet connection is free of charge. The Hotel has special agreements with various garages in its surroundings. ... more   less 
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Also Known As:
Best Western Florence
Florence Best Western

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