Let's start with the good news--the location of this hotel CANNOT BE BEAT! You are a short, safe walk from everywhere you want to be in Florence. The staff was very nice, and most went out of their way to be helpful, particularly Francesco. His English is superb, and can answer any question you need to know about the area.
The rooms were quite spacious for the price, and the bed linens were crisp and clean. In fact, I have to say that the whole room was quite clean.
Breakfast is served each morning in the breakfast room, and it is suitable. There are a selection of breads and grains, with coffee and juices. There is also a nice computer area where you can check your email (for a price).
The bad news is this: The evening staff is kind of laughable. The man who was there for the overnight shift, although incredibly nice, was not exactly useful for a traveller. He did not speak a suitable amount of English, if you needed help. Most questions that I had for him, were greeted with the response "you need to ask Francesco tomorrow."
The worst part of this experience is the fact that this overnight staff member sits in the lobby area in a room on the side, smokinga cigar almost all night long. I could not even check my email without my allergies going crazy from the Cigar smoke. You could not smell the smoke in your room, but going into the lobby area was a chore.
The building is also old. You need to ring a bell to get in the building which rings on the second floor of the hotel, so that the staff can buzz you in. Some nights we waited outside in the cold, ringling the bell 4 or 5 times before we could get the 67 year old overnight staff awake to open the door. (Alhough, we were always greeted with a smile.)
The shower is a bit annoying, as the water has a tendancy to get all over the floor, however this is not a reason to not book this hotel (and I have encountered much worse showers in Scandinavia). As a result, the towels got incredibly wet from cleaning up the floor. We asked for new towels, and the overnight staff told us that they only change them every other day, and we had to wait.
I don't want this to come off as though I am tearing this place apart, and I am ultimately going to give this hotel a favorable recommendation. If you can take the overnight issues with a grain of salt, the rest of the stay was quite enjoyable, with a great staff and an UNBEATABLE location.
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- Also Known As:
- Centro Hotel Florence
- Best Western Florence