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“Great service and rooms”
Review of Hotel Centro

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Hotel Centro
Ranked #307 of 421 Hotels in Florence
San francisco
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great service and rooms”
Reviewed April 7, 2014 via mobile

The rooms are great for the price. The room, although basic, was very clean and fully stocked with everything that we needed including free wifi. The hotel is also centrally located within a short walk to all of the Florence landmarks, so it was very convenient in terms of our plans each day. But the main reason that I'm writing this review is because the staff were all super friendly and went out of their way to make us feel welcomed. Even though we asked for directions and the same stupid questions that they've been asked by the thousands of tourist before us, they were very polite and helpful. I'll definitely stay here again if I ever get the chance to visit Italy again. I've recommended them to some friends who will be visiting next month.

Stayed April 2014, traveled as a couple
Helpful?
2 Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Aguascalientes, Mexico
Level Contributor
52 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed March 26, 2014

This is a very bad option, just don't even reserve here.

This is located in an apparment building and they lease some rooms, the service is the worst and the receptio guys are always drunked.

Defitnley not a b&b and not a familiar hotel!....

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank PacoRuizL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Essex
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 24, 2013

I organised a stay here for my mums birthday celebrations in October, and we were both incredibly pleased with the Hotel. The weather was incredible - sunny and warm and more important - The location is unbeatable - walking distance from every sight you could possibly want to check out, the breakfast was excellent - croissants/cereals/yogurt - what more could you want! There was a little noise from the streets from time to time but nothing that you wouldn't expect from such a well located hotel. The staff were incredibly friendly, welcoming and helpful including helping me out when i misplaced something - they actually went out of their way to ensure i received it safe and sound when I had already returned to the UK. I couldn't have had a better experience.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H0llyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Mexico
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 20, 2013

We booked a room here months in advance, only to be told upon arrival that there had been a waterline break. They said "No problem!" We have a room for you at another hotel (See my review for the Hotel Veneto). After walking several blocks to the Veneto and seeing the tiny, cement box that they rehoused us in, we went back to the Centro to make certain our room would be ready the next day - there was no way we were staying 3 nights at the Veneto! A different person was at the front desk, and had no idea what water line break we could be talking about. She had the room schedule/calendar up on her computer screen and from what I could see, the room we should have had was booked up through our first night, and available starting the next day. Basically, they overbooked and sent us to a "hole" that was offering €50/night closets, and charged us their full €100/night rate.
Don't stay here. It's in a very noisy part of town, and they seem to have no problem screwing you if they make a mistake.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank N2RUINS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 10, 2013

Hotel Centro is a 2-star hotel which means you can't expect a lot! The service was ok, had the feeling that they don't what they are doing. Our room was basic, but it was so noisy we couldn't sleep at all. You can hear every noise from the street. Bathroom was ok, but very small. Breakfast was only dry white bread and yogurt with tee and coffee.
Location is very good, near duomo and railwaystation is close too. Wifi was working in the lobby, but not on our room.
I think the price and the quality don't match here.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Livena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed May 20, 2013

The service is nice! The owners are very friendly but my experience here was very unpleasant! The walls are paper thin, it is extremely noisy, we heard our neighbors "being intimate" on more than one occasion. We got woken up by a girl screaming at about 2am from the room down the hall from us. You can hear conversations clearly from all rooms around you as well as people showering, using the bathroom and walking around their room. My partner and I were woken up constantly at all hours of the night by other guests. The rooms are very basic and the beds are quite uncomfortable. About a 40 minute bus ride to the center of florence which isn't that bad but it could be better. I would most definitely not stay here again, much too noisy, I truly would not recommend staying here at all.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morgazim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 11, 2013 via mobile

This is a very low budget hotel. Its a step up from a hostel. Some of the rooms share a bathroom. Luckily my wife and I had a bathroom in our room. Thanks to earplugs and the fact the pros outweighed the cons, it ended up being a nice stay.

Cons:
-Beds were uncomfotable.
-Walls are super thin. You can hear all the noises from the street and in the hallway. We had to wear earplugs to bed everynight.
-Bathroom smelled like something awful. Almost like a mildew/metallic smell.
-Safe in the room didn't work.
-You had to be buzzed into the building everything you come in which is great for security reasons, but bad when you keep hearing the buzzer from your room.

Pros:
-People working there are really friendly. They would help us out whenever we needed it and seemed happy doing so.
-Free breakfast before 10. It wasn't the greatest variety of food, but it was nice that they did that.
-Location to everything is perfect. Just a block from the Duomo.
-Free Wifi.

Overall it was an interesting experience. The cons really made the stay problematic, but its not the fault of the people who run the hotel. It's an old building and they seem to do everything they can to overcome the cons with the pros. Stay if you're on a budget, and expect a budget place.

Helpful?
Thank chanceva
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Centro

Property: Hotel Centro
Address: Via De' Ginori 17, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #307 of 421 Hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel Centro 2*
Number of rooms: 16
Reservation Options:
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Also Known As:
Centro Hotel Florence
Best Western Florence

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