We were on our tenth anniversary celebration and had booked this hotel for it's location.Our room was supposed to have windows that were supposed to open into the view of Duomo@ 194 Euros/night. When we reached to check in ,we were told of plumbing issues in our room and that a mail had been sent to our account 2 days prior to our visit ,when we had booked atleast 20 days prior ,and that we had been accomodated in another hotel of a similar kind just down the road,Hotel Ruspoli .What put us off was that we were in Rome and received no call regarding the same.Since we were on a holiday we were not checking mails so frequently.Anyway we were told to check in in another place which was the 4star hotel Bernini and very posh.So we were assured that Ruspoli will be decent.Anyway ,we were told to leave our baggage there and check in and reach Hotel Ruspoli at 2 pm getting our room.Since we were in Florence for two days we did not want to lose time searching for another accomodation ,so we agreed to the set up.At 2 pm when we reached Ruspoli,there was another woman shouting at them telling them how they had changed her booking and moved her from Ruspoli @ 150 Euros to another accomodation which was @100 Euros.That's when we realised that this entire thing was a scam.We patiently waited for our turn and after 45 min were told that they also didn't have any rooms and that they were transferring us to yet another accomodation which was a 4 star Hotel California slightly further away.So you see,each time we are also moving away from Duomo each time we move hotels.Not taking any further chances we told the manager of Ruspoli to come with us and make sure we get some accomodation.Finally,we checked in Hotel California which was a basic neat and clean hotel but you had to pay for everything there ,for wifi ,for even water.
This has left us with a bad taste with not only the hotel but also the city.
- Official Description (provided by the hotel):
- There is no hotel in Florence that can be proud of their location like us.If you lean out the window'rooms you feel like you touching the Cathedral with your hands.Eating breakfast under the "Brunelleschi's Dome" will be a unique and unforgettable experience. ... more less
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- Also Known As:
- Duomo Hotel Florence