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“Great” 5 of 5 stars
Review of Hotel River

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Hotel River
4.0 of 5 Hotel   |   Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River) (Santa Croce)   |  
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Hotel website
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Hotel amenities
Ranked #94 of 422 Hotels in Florence
Certificate of Excellence
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great”
5 of 5 stars Reviewed April 29, 2014

The apartment is new, spacious and very clean. The furniture is all new and elegant. The electric devices are excellent. A perfect place for a family stay. I only wish if the check in can take place in the apartment and not the hotel. Parking was a challenge

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jinan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

Traveler rating
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    28
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See reviews for
117
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
hamilton
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 29, 2014

Only stayed one night, but found the hotel to be ideally situated , just on the edge of the busy Easter crowds. Hotel staff were very friendly and helpful. Rooms were clean if just a little cramped. Would use this hotel again.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank bigwtg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 29, 2014

Nice breakfast (yummy cappucino if you ask) and always so easy to find your way home after a day of sightseeing - just head to the River and turn left. It was also handy being able to ask the front desk to call for a taxi (they come within 3 min.) or to make a restaurant reservation which is something you can't get through an air bnb

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Goodtimehadbyall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 24, 2014 via mobile

My five day stay was just super and the only real downside was the poor internet service and lack of coat hangers. They said the internet was being fixed but it made daily planning difficult. If not for the internet I would be rating it a 5. The morning breakfast was just the best ever and the customer service was exceptional. They always had a smile, a map and great knowledge of the city.
I will be staying there again. It was very reasonably priced for Florence.

Stayed April 2014, traveled on business
Helpful?
1 Thank Jay S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippenham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2014

Our first family holiday outside the UK brought us to this hotel. The staff were immediately helpful and we managed to purchase an upgrade to a great room. Hotel River is clean, efficient and characterful with a pleasant "art deco" lobby and small bar. It is about 10 minutes walk to the old town, and we managed all the sights by foot with no difficulty. Breakfast is plentiful, fresh and continental (previous reviewers please remember where you are!). Yes, there are some problems with WiFi (it is free!) but the staff helped and listened when I suggested rebooting the router which fixed the problem. I would stay there again with no hesitation.

Room Tip: Rooms on the front have the river view, but they are noisy when the window is open. If you want pea...
See more room tips
  • Stayed April 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2014

My friend and I had reserved a Hostel close to the center of the city. We had our check in time, but they had no room ready for us until several hours later. We decided to not stay there and went on a walking search. We found the Hotel River and would have just walked by thinking it was too expensive, then we saw that it was a Best Western, so we decided to take a chance. It was incredibly affordable and the staff was amazing. They were very helpful and gave advice and recommendations that would otherwise been learned the hard way. The location was great and within reasonable walking distance to everything in the center city. When I come back to Firenze, I will be staying here again.

Room Tip: We were happy with any room because we did not go to stay in a hotel all day.
See more room tips
  • Stayed March 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Dallasburgess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 17, 2014 via mobile

Stayed 2 nights recently:
*Staff was extremely friendly and helpful.
*Location was great.....easy to get to and from train station.
*Breakfast was excellent! Try blood orange juice for sure.
*WiFi was terrible! Constantly kicked off, extremely frustrating. Even use from lobby as recommended was unsuccessful.

  • Stayed April 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank kt06of07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel River

Property: Hotel River
Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#54 Luxury Hotel in Florence
#109 Romantic Hotel in Florence
#126 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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