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“Nice room but poor staff and wifi”
Review of Hotel River

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Hotel River
Ranked #97 of 421 Hotels in Florence
Certificate of Excellence
Canberra, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice room but poor staff and wifi”
Reviewed July 6, 2013

Room, bed and bathroom were all good. only problem was that we could hear pretty much everything in the adjoining rooms. wifi was not accessible in the room, and was very slow if it worked at all in the foyer. Overall, the staff were not particularly friendly or helpful.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BandE M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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799 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
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English first
Ohio
Level Contributor
77 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 4, 2013

We found the hotel and our room to be very comfortable. The room was small, but that is typical of European hotels. The staff was helpful, the breakfast was good, and the view of the river and the city from the 4th floor patio was great.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glboh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 3, 2013

We were here for holidays a couple of days. The hotel is situated at a good location. The building is historical with beautiful details. Nice rooms and clean.
When we want to leave there was a problem with our car. The police has dragged it away, because of a festivity! We didn't know anything about it. A small sign was missed by us. But with the very good help of the hotelmanager we got our car back in about 1,5 hour. He did the telephone calls, organized a taxi and drove with us to the other side of the town where the car was parked with a wheelclip and paid the half of the fine!
This is great service! Much thanks for Mr. Stomeo, the hotel manager!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AdvdS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
198 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed June 30, 2013

This is a really nice well run hotel. We had a budget room a the the back but pay more and get a view, but ours was more than adequate and well equipped. There is a comfortable bar/lounge area, + free coffee - as with everywhere else in the hotel spotlessly clean. Breakfast was ok with cold meat and pastries but little fruit. 15 min walk to the centre for numerous bars and restaurants, but the tourist bus stops nearly outside ( recommended to see the hill villages and the viewpoint opposite Florence E20 PP) or conventional bus. No complaints here, staff friendly and efficient, wifi not quick, overall recommended though, it's a pity BW hotels in this country are not up to this standard. Watch out for the tourist tax too (Not the hotel's fault but not pointed out when booking) at E4 PPPN.

Room Tip: Back quiet : Front views.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cryptomuncher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2013

firstly I would to correct comment about no room with river view. We had 1 of 2 rooms that were alongside the sun terrace on the (top) 4th floor, with lovely views of the river and hills opposite, even side view over the top of roofs of Duormo and other high rise buildings. Couldn't fault hotel or staff, though would agree rooms are on small side but found same with other 2 hotels we stayed in. The walk to the centre of Florence is all on the flat as is the rest of main part of city. Would recommend catching local bus (cheap & punctual) to palazzio Michaelangelo and Fiesole for wonderful cooling views over the city. Would definitely recommend if you want a good quality hotel that is near all sights but is away from main hustle & bustle of the city

Room Tip: Pay extra for room with balcony for privacy and great views, buy food and drink (very cheap compared...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank susanjenks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting such a nice comment.

Please know that we have recently renovated the Hotel, its facilities and services and in case you return to visit us we will be able to make your stay even more pleasant.
Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 11, 2013

This hotel is right across the river Arno however most rooms are not river-facing. It is approximately 10-15 minutes walk from the centre of Florence. The rooms are small but clean. The breakfast spread is very basic. The wifi was free however we had issues connecting to the network. We found the staff to be friendly. The bar is across from the reception and has a seating for 4 people. All said, it was a nice stay but if we are in florence again, we may like to try another hotel in the same category.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zenobia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for staying at the Hotel River and for posting your comment.

Please know that we have (03/2016) completely renovated the hotel, many facilities and services.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2013

We stayed at the Hotel River, a Best Western Hotel in Florence at the end of April 2013. It was the nicest of our 3 hotels on our Italy trip. It's somewhat small with old world charm and facing the picturesque Arno river and the city on the other side. Our rooms were quiet at the back of the hotel but we could sit on the the 4th floor balcony and enjoy the view. We were able to walk everywhere from the hotel. The staff, (my favorite was Maurizio) were very helpful and competent. The rates were also very reasonable especially in view of the quality. Great breakfast also included.
Annette Lalonde

Room Tip: Ask for one at the back if you want quiet. Request one of the 2 rooms facing the street with a priva...
See more room tips
  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annette L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Simone C, Direttore at Hotel River, responded to this review, May 28, 2016
Dear Guest,

Thank you for your recent stay at the Hotel River and for posting such a lovely comment.

Please know that your satisfaction is a fantastic reward for everybody working at the Hotel; we do really appreciate it.

We can't wait for your return to offer another wonderful Florentine holiday.

Sincerely

LHP - Hotel River
Florence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel River

Property: Hotel River
Address: Lungarno della Zecca Vecchia 18, 50122, Florence, Italy (Formerly BEST WESTERN Hotel River)
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#60 Luxury Hotel in Florence
#108 Romantic Hotel in Florence
#125 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel River 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
River Hotel Florence

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