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“Westin Excelsior Rooftop Bar in Florence”
Review of SESTO On Arno

SESTO On Arno
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2
Thu, 6/27
8:00 PM
Ranked #423 of 3,192 Restaurants in Florence
Certificate of Excellence
Price range: $20 - $102
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Scenic view
Dining options: Breakfast, Late Night, Reservations
Neighborhood: Santa Maria Novella
Description: Restaurant SE•STO on Arno combines contemporary Mediterranean cuisine with a breathtaking view over Florence and the Tuscan hills nearby. Whether you're in Florence for a special occasion or enjoying a quiet lunch away from the city buzzing streets, the restaurant offers a unique place to savor the tempting culinary creations by Executive Chef Entiana Osmenzeza paired with a wide selection of the best Italian and international wines.
Reviewed May 21, 2015

We went to the rooftop bar at the Westin Excelsior on the recommendation of our hosts while in Florence. The hotel is beautiful but the bar itself is overrated. Yes, the view is amazing (which is really why people come), but the drinks are overpriced; the wait staff are snooty/not friendly; and, the service is lacking. We had one drink and left. But, at least I got some good pictures of Florence!

2  Thank Adrian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 - 275 of 1,130 reviews

Reviewed May 21, 2015

We have been again to this restaurant for the "Aperitivo" and took some friend with us as we had a pleasant stay the last time, but NOT AT ALL this time, the service ruins everything definitely the worst I've ever had in any hotel restaurant, not worth a visit, there are much better terrace to overview Florence were you are treated professionally by the staff.
We had 5 drinks with the surcharge for the food, this was fine we knew it, the problem I must repeat is the unprofessional staff
NEVER AGAIN

Date of visit: May 2015
    • Value
    • Service
    • Food
1  Thank nofake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, Direttore generale at SESTO On Arno, responded to this reviewResponded May 22, 2015

Dear nofake,
Thank you for your comments.
We are extremely sorry to learn that your last experience at the Se·Sto On Arno was not up to your expectations and left you so disappointed. We wish to apologize most sincerely for not having fully delivered on your expectations. However, it would be a pleasure for us to If you could kindly provide us with any additional detail and information in order to let us deeply investigate your concerns. If you wish, please feel free to contact the executive office of the Westin Excelsior directly.
We do hope we will have the opportunity to hear from you and to welcome you back to the Se·Sto On Arno to let you enjoy a new experience.
Sincerely,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2015 via mobile

This restaurant has an exceptional view, but the service is the absolute worst I've experienced in Italy. After ordering cocktails it took 40 minutes and a complaint to management to receive them. The second round was just as bad. Enjoy the view then eat and drink somewhere else!!!

Date of visit: May 2015
Thank MsClay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, Direttore generale at SESTO On Arno, responded to this reviewResponded May 21, 2015

Dear Ms. Clay,
Thank you for taking the time to write your review.
We deeply regret to learn about your dissatisfaction regarding the service experienced at our Se·Sto On Arno, though we thank you for expressing criticism that will certainly help us to intervene and improve the overall quality of our services and our guests' experience. Your comments, so precious for all of us, will be reviewed and discussed with the department involved.
We hope you will give us the chance to demonstrate we do care and have taken corrective action on your comments and look forward to welcoming you back to the Se·Sto On Arno in the near future.
Best regards,
The Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2015

One of the most memorable meals of our Fall 2014 trip to Italy was a lunch on the outdoor upstairs patio at the Westin, overlooking much of the city and the river. We enjoyed some drinks and I enjoyed perhaps the best osso buco I have ever had. The vivid yellow-orange of the saffron risotto and the rich flavor of the veal shank combined to a truly outstanding meal. It’s surprising that after so eating in so many truly “authentic Italian” restaurants, that this meal stands out, but it was amazing. I’m glad I got some pictures!

Date of visit: October 2014
    • Value
    • Service
    • Food
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, Direttore generale at SESTO On Arno, responded to this reviewResponded May 6, 2015

Dear Michael S,
A big thank you for having posted this wonderful review!
We are so proud to be at the top of your preferred restaurants and we will keep working hard to surprise you even more on your future experience at our Se·Sto On Arno!
We all look forward to welcoming you back soon!
Best regards,
The Hotel Management

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Reviewed May 4, 2015 via mobile

Ate here for lunch. The view is amazing. The food was great. The service was excellent. Bread box was delightful. Everything was fresh and delicious.

Thank Texas9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, Direttore generale at SESTO On Arno, responded to this reviewResponded May 6, 2015

Dear Texas9999,
Please let us thank you first of all for your incisive feedback! The title says it all!
It is a great pleasure for us to read your generous words of appreciation and we hope we will have the chance to welcome you back to our Se·Sto On Arno in the soonest future!
Warm regards,
The Hotel Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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