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“Shocking value for money”

ACCORD Innovative Tourist Solutions Tours
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$37.68*
and up
Accademia Gallery Tour
Ranked #117 of 331 Tours in Florence
Certificate of Excellence
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Attraction details
Owner description: Discover Florence comfortably sitting in a MINIVAN with the live commentary of an officially licensed and registered tour guide at your side, who will show you the beauties of the city and its surroundings. Or join one of our FLORENCE WALKING TOURS led by a network of licensed guides among them teachers, professors, historians, architects who'll bring the past alive! Cultural and comfortable Florence guided tours!
Bristol, United Kingdom
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 4 helpful votes
“Shocking value for money”
1 of 5 bubbles Reviewed November 1, 2012 via mobile

Perfectly pleasant guide, but she was running late and so delivered the one and a half hour tour at breakneck speed so as to complete in less than an hour. This meant that her delivery began, without exception, before the whole group was assembled at each painting. Production line tour. Avoid, avoid, avoid!

Helpful?
2 Thank MorwennaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accord C, Sales Department at ACCORD Innovative Tourist Solutions Tours, responded to this review, April 29, 2013
Dear Madame, thank you very much for your comment.
We apologize for the inconvenience you experienced but in that period there was a big affluence in the museums of Florence and maybe it can accumalate delay for problems not depending from us. We are glad to know you liked the guide, we always work with the best guides who can offer the top quality.
We hope you give us another chance,
Best Regards
Giulia Buresta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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117 reviews from our community

Visitor rating
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Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Florence, Italy
Level Contributor
6 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
“misleading and unprofessional”
1 of 5 bubbles Reviewed August 8, 2012

1,5 hours Uffizi "tour" is misleading advertising: the tour is only 45 minutes because the guide has to speak two languages (!): this was very confusing and the guide had such a strong Italian accent that it was difficult to understand. We only saw 4 rooms and did not see Michelangelo, Titian and Raphael (!) The guide was very stressed and did not have the time to answer any questions.
"Skip the line" is also misleading advertising: you do skip the line in the morning but they ask you to wait for up to 30 min, while we later found out that after 5PM there is no line at all because the flow of people is no longer controlled (and on Tue the Uffizi is open till 10 PM). We also discovered it's possible to skip the line by buying tickets in advance for the same day - only half price compared to what you pay for their "tour".

Visited August 2012
Helpful?
2 Thank LocalFlorenceGuide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accord C, Responsabile relazioni con la clientela at ACCORD Innovative Tourist Solutions Tours, responded to this review, August 16, 2012
Dear Sir,
Thank you for taking the time to leave a comment about our LastMinute Uffizi Tour.
Guest satisfaction is the aim of our Management, for this reason comments, either positive or negative, are always appreciated.
Concerning your remarks, we would like to point out that all our guides are professional and experienced, for this reason we please you to inform us in which date you did the tour in order to investigate and improve our service.
We much regret if our tour did not meet your expectations.
Please notice that our Last Minute Uffizi tour is the only one of its kind and the cheapest one in Florence and in order to maintain the best price & the best quality the tour is sometimes led in double language (but in this case, guests are informed in advance).
The tour includes reservation fee to skip the line, but for affluence reasons inside of the Uffizi Gallery or other problems out of our control inside of the museum the entrance could accumulate delay, this kind of problems depending from the Uffizi surveillance, and anyway the entrance reserved line have the priority on the NON reserved line. (If you wait ½ hour with the reserved ticket, you will wait until 4 hour without reservation).
It is true that after 5 PM the waiting line decreases a lot but the museum closes at 6,30 PM, so the result is that you would never have enough time to appreciate all the master pieces of a big museum like The Uffizi Gallery.
At the same way, you can only buy the entrance ticket by yourself without joining our tour at the half price, BUT you will take the risk to get lost amoung thousands of paintings without any explanations, wasting the pleasure of a guided tour to the most important italian art gallery. Last but not least, you have to know that inside of museum there are NO official guides at all.
More over, at the end of the tour you can stay inside as long as you prefer.
Once again we apologize for the inconveniences you have experienced and we hope to have another opportunity to assist you.
Sincerely,
Chiara Donati
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
58 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“read reviews before you book this misnomer of a tour”
2 of 5 bubbles Reviewed August 5, 2012

We took the tour of Siena, Pisa and San Gimignano. It is just a bus ride and not a tour. The driver on the bus smoked so it smelled like an ashtray when we came back after each hot walk. The only real tour was in Siena and that was awful: hurried, very poor diction. None of us could understand a word of tour guide's English - too fast, wrong enonciation and most importantly not distinguishable from the tone of the Italian so you could not tell when Laura was switching from one language to another. Had to beg the tour guide to stop talking about the horses and talk a bit of culture and history.
In Pisa not a word was said about Campo Santo - a remarkable three-star Unesco heritage attraction. There was no tour of San Gimignano either. Too bad can't get my money back or at least get a replacement tour!?

Visited August 2012
Helpful?
2 Thank pavlusha48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accord C, Responsabile relazioni con la clientela at ACCORD Innovative Tourist Solutions Tours, responded to this review, August 17, 2012
Dear Sir,

Thank you for your comments; either positive or negative, they are always appreciated to improve our services .

As the tour is organized by a sister company, please be so kind to inform us in which date you did the tour and we will investigate with them the various points your mentioned in order to prevent that similar inconveniences will occur again in the future.

We much regret if your tour did not meet your expectations, but please note that the Pisa, San Gimignano & Siena tour is one of the most popular excursion we sell because visitors can discover some of the most beautiful towns and places in our region, all in the same day (around 300 Km).

We apologize for the inconveniences you have experienced and we hope to have another opportunity to serve you.

Sincerely,
Chiara Donati
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt
1 review
“Last minute Accademia tour”
5 of 5 bubbles Reviewed July 30, 2012

Me and my wife joined the "Last minute Accademia" tour on 25th July. My expectations were not very high, as I am not really into arts and sometimes such tours can become sooo boring. For my great surprise, we were more than lucky. Our guide was a professional and charming lady who literally brought all works of art to life! Simply brilliant...
Thank you for the great tour, Ulisse :)

Visited July 2012
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accord C, Responsabile relazioni con la clientela at ACCORD Innovative Tourist Solutions Tours, responded to this review, August 20, 2012
Thank you for your comment! We are happy you enjoied our tour!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Level Contributor
17 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
“Disorganised agency”
1 of 5 bubbles Reviewed July 9, 2012

Took their 1 day tour to Seina and San Gimignano. Didn't expect to see a double bus load of 70-80 ppl ! We had 2 guides who were obviously very stressed with the number of ppl they have to deal with.
Lots of waiting and delay and rushing due to the grp size.
Air Con bus was more like hot air bus! It was summer so the non existence aircon made the whole journey worst!
I won't recommend anyone to go with them.

Lilian

Visited June 2012
Helpful?
1 Thank chuah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Accord C, Responsabile relazioni con la clientela at ACCORD Innovative Tourist Solutions Tours, responded to this review, August 17, 2012
Dear Madam,

Thank you for your comments! We highly appreciate your feedbacks, either positive or negative they help us to improve our services.
The tour you booked is one of the most popular and therefore sometimes a little bit crowded but our sister company producing the tour, which we rely on always does the best to assure a good quality service. (2 guides for the all groups and use of earphones to better pick up your guides explanations)

We much regret if our tour did not meet your expectations and we hope to have another opportunity to serve you.

Best Regards
Chiara Donati
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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