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“Nice place to stay”

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Palazzo dal Borgo Hotel Aprile
Ranked #149 of 422 Hotels in Florence
Certificate of Excellence
Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice place to stay”
Reviewed May 15, 2013

We enjoyed staying at this hotel during our time in Florence. It is very convenient to most of the sites and very convenient to the train station and bus to the airport. Our room was very pleasant and quiet because we requested a room overlooking the inner courtyard. The breakfast was very good and we enjoyed sharing some wine with friends in their lovely courtyard. The staff was very friendly and spoke English well. They had recommended a restaurant nearby which was very authentic, with excellent homemade pasta. I would definitely stay there again.

Room Tip: Request a room overlooking the inner courtyard.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pollyanna48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni con la clientela at Palazzo dal Borgo Hotel Aprile, responded to this review, May 21, 2013
Dear Guest,
thank you for your kind words, we are pleased we met your expectations and that you enjoyed your stay with us and our staff's friendly service. We are happy you enjoyed our courtyard, it certainly makes a difference to be able to sit and relax with a glass of wine after a busy day sightseeing. We hope to welcome you back in the near future.
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724 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Newmarket, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 13, 2013

The hotel appears small from the street but opens up once inside. We had a room at the back overlooking terracotta roof tops, the Santa Maria Novella and the Tuscan hills. it was a convenient location, good restaurants within easy walking distance, it was quiet and very comfortable. All we needed for a great stay!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni con la clientela at Palazzo dal Borgo Hotel Aprile, responded to this review, May 21, 2013
Dear Guest,
thank you so much for your warm review. We are delighted that you enjoyed all aspects of your stay with us, particularly the view over the rooftops to the hills, this is really something special to find in the heart of the city. We look forward to welcoming you back some time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 13, 2013

We stayed in this hotel for 3 nights and it was not a good experience,. They have the smallest elevator and with baggages, its hard to get in and when we were at our floor, up and down the steps makes it more difficult. Very challenging just to get in our room. When we hot in the room, big surprise!!! smallest room ever and the bathroom got flooded because water coming out from the bathtub when taking shower. I will never again stay in that hotel. Thers a lot more better hotels in the area.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ralph q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni pubbliche at Palazzo dal Borgo Hotel Aprile, responded to this review, May 21, 2013
Dear Guest,
we really surprised and disappointed to read your comment as your words both during
your stay and at the moment of checking out gave us the impression that you were happy with your stay.
Ours is a very old building with all the advantages and disadvantages of a 15th century building, among which a small lift introduced with some difficulty. But with loads of old world
charm and an atmosphere that is appreciated by so many guests who prefere it to that of a touristy anonimous hotel. Rooms come in all sizes and yours, although not very large, certainly does not lack for comfort, overlooks the garden and has a fantastic view of Santa Maria Novella.
However it's a great disappointment to us when a guest is not completely satisfied so, as there is always room for improvement, we hope you will give us another chance and stay with us again some time.
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minnesota
Level Contributor
154 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed May 7, 2013

This hotel is not too great. The front desk staffer was not very friendly and I witnessed her being disagreeable to some tourists who came in to ask directions. Our room was spacious but plain. The bathroom was not too good. It is on a busy street so there is a fair amount of noise with ambulances and trucks all night long. The elevator is extremely small for luggage and people. The breakfast was punk. The photos online are misleading. I would not return or recommend it.

Room Tip: Avoid street side rooms because they are loud at night.
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank badgergirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni con la clientela at Palazzo dal Borgo Hotel Aprile, responded to this review, May 21, 2013
Dear Guest,
we are sorry your experience was not as positive as that of others on this site but thank you for sharing it with us.
However we believe it would have been more constructive if you had mentioned your dissatisfaction directly to us. The room allocated is very nice and spacious with a very modern
bathroom, as a matter of fact it's photo will shortly be posted on our website with photos of other rooms taken recently. However, if wished, we could have changed you to a room on the quiet side, of which there is a wide choice. Concerning the lift: ours is a 15th century building, with a specific charm, and some modern conveniences such as the lift have had to be introduced according to the structure and under the strict supervision of the Italian Fine Arts Commission, limiting possibilities.
We are surprised at your mention about our desk staff, tripadvisor readers' comments on this and following pages show that our staff's friendly courtesy is one of our strong points. We hope to have the opportunity of welcoming you again in the future so that we may prove our hospitality!
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Madrid
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 7, 2013

Love this small romantic hotel with +500 years of history. Great view to Santa Maria Novella on the north side. Convenient location away from the noise of the town center but within walking distance. Great service and friendly staff eagered to help with reservations and recommendations. Calm breakfast in patio. Will certainly return ....

Room Tip: Room to the north on the third floor with a view to Santa Maria Novella tower.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gomarix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni pubbliche at Palazzo dal Borgo Hotel Aprile, responded to this review, May 10, 2013
Dear Guest,
thank you for taking the time to post your review. It means a lot to us that our guests appreciate our staffs' friendly service and the atmosphere we aim to create.
We are looking forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 3, 2013

The palazzo was built in 1460, so it's an historical stay. While the room decor is simple, they are very clean and bathrooms up to North American standards. Staff were very helpful with directions and breakfast was excellent (both hot and cold choices). Very central location, easy to walk to all the sites. The only down side: Florence is a big city and busy, and there's lots of street noise, even late at night. We had two stays at this hotel, and the second time we had a room at the back of the hotel and it was much quieter. Patti and Gord, Calgary, Canada

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PattiGord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni pubbliche at Palazzo dal Borgo Hotel Aprile, responded to this review, May 10, 2013
Dear Guests,
thank you for a lovely detailed review. The fact that you have chosen to stay with us again says it all. We look forward to welcoming you a third time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 19, 2013

We recently stayed for two nights and had no complaints. Everything in Florence is within walking distance. Breakfast was very good. Front desk was very friendly and helpful. The rooms could use some updating but were very clean. We will definitely stay again when we return to Florence!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shannon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
palazzodalborgo, Responsabile relazioni con la clientela at Palazzo dal Borgo Hotel Aprile, responded to this review, April 24, 2013
Dear Guest,
thank you for taking the time to share your experience with tripadvisor readers.
We are happy you enjoyed your stay with us and appreciated our service and the cleanliness of our rooms which is one of our top priorities.
We look forward to welcoming you again next time you visit our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palazzo dal Borgo Hotel Aprile

Property: Palazzo dal Borgo Hotel Aprile
Address: Via della Scala 6, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
#47 Business Hotel in Florence
#88 Luxury Hotel in Florence
#110 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Palazzo dal Borgo Hotel Aprile 4*
Number of rooms: 34
Reservation Options:
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Also Known As:
Palazzo Dal Borgo Florence
Aprile Hotel Florence

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