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Review of Hotel Alessandra

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Hotel Alessandra
Ranked #41 of 411 Hotels in Florence
Certificate of Excellence
Reviewed August 31, 2013

Interestingly, we are exactly the type of people who should have avoided this hotel due to access reports and the fact that we are around 60, overweight and with bad knees, arthritis, etc BUT...after reading all the positive reviews, we just had to 'give it a go'. And, we are so, so pleased we did!
Yes, the 28 stairs to level 1 were a little tough, especially heading up with luggage but we made it to the little elevator before making two trips up to the hotel reception on level 2. Once there we were greeted by the now seemingly infamous Monti - what an outrageous, warm, fun character. (Quite a contrast to the rather serious, but civil, older lady we saw the following day.) Monti showed us around, highlighted everything on a map, confirmed our reservations for the Uffizi and Accademia (which they had kindly arranged for us) and then saw us to a very spacious, presentable room which was perfectly cooled and very comfortable. The bathroom was fresh with white and blue tiles, a shower over the bath, a rather ill-fitting but adequate toilet seat (quite funny really) and the obligatory bidet taking up precious space! Not quite sure why shower hoses cannot serve as a modern day alternative but we are not really experienced in their use and it seems to be culturally significant.
We had a small table, two chairs, a huge bed, spare single, two luggage stands, and a huge old wardrobe which housed a small fridge and spacious safe. There were two sets of windows but no view to speak of. No problem though as we had privacy and were mostly out of the room.
A basic breakfast was included in the price as was wifi and, if interested 10 min use of the reception phone to call, via Skype, to a landline back home. Access though was between 1900-2200 which did not quite fit with the time difference to Australia.
Importantly, we cut through an alley and were at the Arno looking at the Ponte Vecchio. We also walked to the Uffizi, Accademia, Duomo, markets and Pitti Palace / Boboli Gardens.
This hotel was a great find particularly in terms of location, value, comfort, and cleanliness. We heard the delightful sounds of horses clopping by in the street and people laughing as the enjoyed an evening meal in a small piazza area below. Less impressive were the big feet stomping around upstairs but they were intermittent and certainly did not affect our sleep. All in all we would highly recommend it despite the stairs and would come back in an instant!!

Room Tip: We had room 20 which was very spacious and with our own bathroom. You can keep costs down more if yo...
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  • Stayed: August 2013, traveled as a couple
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3  Thank JennJan22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded September 8, 2013

Thank you! We very much enjoyed reading this and hope tripadvisor viewers will too. The opening paragraph was the best bit!

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Reviewed August 29, 2013

We arrived in the small street, and began the climb (once you get up to the first floor there's a little baggage lift). We were thinking we'd come to the wrong place when we spied the entry to Hotel Alessandra. What a warm greeting we got from the Duty Manager. Our room (a family room) was large, airy and comfortable. Breakfast was fresh and delicious and the morning staff were only too happy to book museum and palace trips for us. All the staff were so friendly and the location was perfect. The hotel was recommended to my sister and we in turn would highly recommend it to anyone visiting Florence - it's a home away from home. Not flash but very welcoming and comfortable.

  • Stayed: August 2013, traveled with family
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Thank jannyinorbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded August 30, 2013

"Not flash but very welcoming and comfortable." Then we are reaching our goal! Thank you. We were so pleased to have you stay with us. Keep in touch via facebook.

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Reviewed August 29, 2013

Thank God I did not have to drive to this hotel!! the cab driver did an excellent job. Upon arrival, we were unsure if it was a hotel but quite intrigued. Drawback were the steep steps leading to the elevator. However, once we got to reception on the 2nd floor, we were greeted enthusiastically by Monti as if we were long lost friends, loved it. He took us and the bags to a very quaint and charming room. Loved it! Breakfast was lovely, staff and service great, coffee wonderful Recommendations on where to dine from Monti were excellent. Hotel was very central, Loved it!
Cant wait for my next trip to Florence and the Hotel Alessandra.

  • Stayed: March 2013, traveled with friends
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1  Thank Deewh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded August 30, 2013

Goodness - a whole load of loving going down here! Delighted, we are truly delighted. Come back and soon - we want to see if we can keep on getting your love!

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Reviewed August 27, 2013

We booked our 7-night stay at Hotel Alessanrda based on TripAdvisor reviews and we were not disappointed. Some tips: this place would be great choice if you can carry your own luggage up a couple of flights of stairs and you are in good health.

My partner and I enjoy walking so we decided to walk to Hotel Alessandra from Santa Maria Novella station instead of taking the taxi.

The hotel was easy to get to, especially when staff emailed us the walking directions prior to our flight...we also had a map of Florence already via our travel guidebook. We each had a suitcase in tow and it took about 15-20 minutes to arrive at the hotel. However, the stairs were the real workout waiting for us!...lol... There is an elevator but it is on the "First floor" (i.e. not the ground floor).

The hotel was about a 5-8 minute walk to Ponte Vecchio and Piazza della Signoria. Bottled water is more expensive at the hotel and surrounding areas as expected, but the hotel is close to a supermarket. The friendly staff can provide walking directions. They even had 10-minutes of free long-distance calling via Skype phone.

Our room was more spacious than expected based on European standards :) We stayed in Room #1. Breakfast was excellent! Staff were helpful and positive. We will not forget Monty's smile and warm greetings. We hope he had a good holiday after we left!

  • Stayed: August 2013, traveled as a couple
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Thank CanadianChick007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded August 30, 2013

Fabulous - and yes a free work out on the stairs is included in the price - no extra charge! Delighted that we were a good solution for you. We will pass on your regards to Monti - and yes we are all lovely and rested after one week's holiday! Thank you.

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Reviewed August 23, 2013

We wondered what we were coming to after we climbed the stairs. Really pleasant surprise! Lovely room and excellent location. The staff could not have been more helpful and kind. They booked the palace and one of the museums for us. Breakfast was lovely too. This hotel had a very positive vibe. Our thanks for a wonderful stay.

  • Stayed: August 2013, traveled with friends
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1  Thank Jood123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Proprietario at Hotel Alessandra, responded to this reviewResponded August 26, 2013

Hey - our stairs! We talk about them lots because we want everyone to know - that if you are looking for a fantastic free daily work out - it's included in the price, and if you have dodgy knees we are probably not for you! Delighted that we were for you - thank you for taking the time to say so.

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Reviewed August 21, 2013

It's true that you have to climb up 30 steps to reach the elevator... after that , perfection... Xtremely friendly service , a huge room , new air condiotioner , new bathroom , perfect shower , safe , wifi , no noise at all.... Slept like a king... Tasty breakfast.... And location... Perfect... 30 meters from the hotel , at the corner , look right and you see ponte vechio , go left , 2 blocks and you are at Piazza de la Signoria , keep walking and in 5 minute you reach Duomo... My daughter , wife and I were just delighted... Thank you very much...

  • Stayed: July 2013, traveled with family
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1  Thank dznovaes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded August 23, 2013

Wow! We are not perfect, but thank you! We love that you "slept like a king!" Feedback is "king" for us - thank you.

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Reviewed August 16, 2013

I stayed at the Hotel Alessandra for four nights in July. My friend and I took the fast train from Rome to Florence (only 1.5 hours!) then a quick taxi ride to the hotel. Yes, there were stairs, but we managed to get our bags up to the hotel lobby where we were greeted by fabulous Monte! Our room was clean, comfortable, spacious and cool. The breakfast was lovely- especially the happy faced cappuccinos that helped us begin each day with the right frame of mind. The location of the hotel is ideal; walking distance to everything. There are many restaurants nearby but I must stay that the “Bicycle” restaurant just down the street (I forget the name!) had the best food that I had while in Italy. (The home baked bread was excellent!) The hotel staff were very helpful: booking tickets to the museums, and for a Tuscany tour with a nearby travel company (highly recommended, I should add). They gave maps and advice and we always felt like we were coming “home” at the end of each busy day. The new honesty bar is a great touch and we loved the tiny little terrace tucked into the hotel rooftop. We bought a bottle of wine from the winery we visited during our tour of Tuscany and with glasses and corkscrew supplied by Monte, listened to the bell ring from the bell tower that we could almost reach out and touch, and watched the sunset over the river. Sigh, a beautiful way to end a beautiful day – indelibly marked in our memories. I’d like to add a special thank you to Monte. You are an absolute gem, Monte! My friend and I agreed that you were a major highlight of our trip to Italy. We hope that we can visit you, the Hotel Alessandra, and the beautiful city of Florence again!

  • Stayed: July 2013, traveled with friends
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2  Thank Ladywanderlust_65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndreaGennarini, Owner at Hotel Alessandra, responded to this reviewResponded August 20, 2013

Oh wow and wow! You brought a tear to our collective eye! We love having feedback and when it is like this, it makes all the effort worthwhile! We will pass your fabulous comments onto Monti - it will make his day. Thank you so much for taking the time to comment.

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Additional Information about Hotel Alessandra

Address: Borgo Santi Apostoli 17, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Uffizi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
Ranked #41 of 411 Hotels in Florence
Price Range: $96 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Alessandra 2*
Number of rooms: 25
Official Description (provided by the hotel):
Our family run hotel is right in the heart of Florence old town - near to the Uffizi Gallery and Ponte Vecchio. Without doubt, Hotel Alessandra is one of the most centrally located hotels in Florence. In this privileged position, Hotel Alessandra offers a home away from home, with our friendly team and extensive knowledge of the local area. The hotel entrance is situated on the second floor of the building. You can reach the reception floor using the lift, small but working fine (in the 1400s buildings hadn't been designed with this in mind!) But please note that there are around 30 steps from the entrance on the street level to the departure of the lift. We very much look forward to seeing you! Andrea and Anna ... more   less 
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