We booked 2 Superior rooms, next to eachother overlooking the courtyard- details confirmed in writing from the hotel. Instead, when we checked in we were assigned 1 superior room, 1 classic room and although they were side by side they overlooked the noisy street. I mentioned our booking and showed her the confirmation and she made some excuse and then went on to say the rate we got is so much lower than the going rate etc. etc. ( I should hope so - I booked it 4 months in advance!) Clearly this hotel gave our 2 confirmed rooms to someone else who was paying a higher rate than what we had booked. Not cool! During our 3 week stay in Italy this is the only hotel that pulled this "bait and switch".
Great Location - mere steps to Duomo
Buffet breakfast included- and served in a nice breakfast area
Not getting the rooms we booked, Rooms overlooking the street are extremely noisy- bring earplugs. Bedding needs to be upgraded from bedspreads to duvets. Free internet in room did not always work.
Overall, I am sure if we had stayed in the rooms that we originally booked our experience would have been much better. As it is, I cannot recommend this hotel to a friend because I would hate for them to have the "bait and switch" technique pulled on them.
- Official Description (provided by the hotel):
- The Hotel Porta Faenza is situated in Via Faenza - one of the earliest medieval streets in Florence - near Porta Faenza, a gate in the fifteenth-century city walls. It was created in 1997 through the restoration and conversion of Palazzo Pegna, the old residence of a family of merchants, whose original structure has been kept intact. Porta Faenza was part of the city walls and was situated at the end of what is up till now called Via Faenza. It has been so called not for being placed towards the town in Emilia, but from the name of the Nuns from Faenza, who had their convent in the neighbourhood once. Between 1534 and 1537 Porta Faenza was joined to the Fortezza da Basso without being demolished: by watching attentively you can still distinguish its squared profile in the central bastion towards the city or its arch from the inside of the fortress. The Hotel will make you savour the warm atmosphere of the old-time Florentine houses: the tile floor, the exposed beams, the old tools scattered everywhere, together with all the comforts will make it your ideal home in the old Florence. The Hotel Porta Faenza is centrally located, very close to the main railway station (Santa Maria Novella), to Palazzo dei Congressi (the Conference Centre) and to the Fortezza da Basso. The most interesting monuments and museums in Florence are within easy walking distance. For being situated in a pedestrian precinct, the Hotel is a quiet and pleasant place, the ideal point of departure for you to discover Florence and its artistic and cultural life. ... more less
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- Also Known As:
- Porta Faenza Florence
- Porta Faenza Hotel Florence