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MARYANNE M

Mrs.

Review of Hotel Jane
4.0 of 5 bubblesReviewed May 20, 2017via mobile
Location was perfect. We were facing the river and had a small, but very beautiful view (2 small windows.)Very efficient and pleasant employees.
The lounge/coffee bar was refreshing.
My only complaint was how loud the air conditioning system was in our room.
Date of stay: May 2017
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
giona64, Responsabile reception at Hotel Jane, responded to this review
Responded Jun 30, 2017
Dear Guest,
thanks a lot for your precious review about Hotel Jane.
Kind Regards
Lucia and
the Staff
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 17, 2017

We stayed four nights at the Hotel Jane. It was comfortable and clean. The bedroom was an adequate size although the bathroom was a bit on the small size.
There were a few minor maintenance problems in our room,(34). the basin plug was of the lever type, but the lever was missing, this made it very difficult to get the plug out, also the plug did not seal very well, wasting water when washing. Secondly, the toilet flush only worked on the main flush and the wall plate cover fell of if you were not careful. Last but not least, we could not get the air conditioning unit to work. Attempting to get these issues across seemed difficult due to our lack of Italian.

Otherwise the beds were comfortable and the chambermaid was efficient.
There was an in room fridge bar, also a kettle, cups and tea bags (no coffee). If you wanted milk you needed to request some from the bar.
We just bought a jar of instant coffee and a pint of milk from the nearby local supermarket.
The breakfast was of the continental style, but proved adequate for us with a fair
selection of cold meats, breads, cereal, yogurts, etc.
The only thing is the hotel is a fair walk of about 2 miles to the main attractions in Florence, as it is situated in the suburbs. There are a selection of bars and restaurants nearby, albeit they only have limited fayre on offer.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank islwynp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 13, 2023

Dear guest,
Thanks for your review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2017

The hotel is 10 min away from the touristic area. It was also very clean. Our main problem was the room, which was close to the elevator and very, very noisy. Also, the night staff would talk aloud at night, their room being on the same floor. Couldn't get a decent sleep at all. Don't get the breakfast - the coffee is Americano, you have to ask for expresso, and even the espresso didn't taste good. There is a good pastry and cafe very close to the Place Beccaria, on Via Gioberti, and a fantastic small restaurant on Via Gioberti, towards Piazza Alberti, on the left side - la Fuoripiazza.

Room tip: Didn't get the economy rooms by the elevator.
Date of stay: January 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Irena V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 13, 2023

Dear guest,
Thanks for your review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2017

Though in a quiet neighborhood, we found the staff aloof especially the women who worked in the breakfast area who were rude... don't ask questions or anything extra as you'll get nothing but a scolding. Front desk staff spoke little English and hard to communicate with. Room adequate though blemished with needed upkeep and maintenance repairs. To use internet we had to sit in the hall with other patrons to get a good connection. Thankful for a juicer at breakfast to make fresh orange juice.

Date of stay: April 2017
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Libby S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 13, 2023

Dear Guest, Thank you for your review.
We are sorry to hear that you did not enjoy your stay in our hotel.
We look forward to having the chance to change your mind about us.
Best regards,
Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2017 via mobile

My wife and I recently stayed at hotel Jane in Florence for two nights. The price was right as well as the location. Our room was on the first floor, small but had a nice balcony with a couple of tables.

Breakfast was standard European style(bread, pastries, cheese, cold cut meat, hard boiled eggs and coffee/jus), nothing fancy but just fine.

The walls were quite thin in our room and could hear our neighbours coming and going and talking. Also, there were a few Mosquitos in the room as we woke up with bites in the am. Otherwise good value for money.

Date of stay: April 2017
Trip type: Traveled as a couple
1  Thank Fleather
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 13, 2023

Dear guest,
Thanks for your review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2017 via mobile

Stayed at the Hotel Jane for 3 nights in March and was extremely happy with the time spent there. The hotel staff were all incredibly polite and helpful, they gave us a free map and directions on arrival. The room was compact and clean, it was cleaned daily and toilet rolls, towels and soaps were freshly replenished every day. I was pleasantly surprised to find a double bed instead of two singles pushed together. The room had an air con unit, hairdryer (don't expect a salon finish), mini fridge and an electronic safe which was helpful for storing valuables.

The hotel breakfast was light and tasty, with fresh fruit, pastries, toast, yoghurts, cereals and granola, boiled eggs, cold cuts and cheeses as well as fresh fruit juice, still and sparkling water and a selection of teas and coffees. One thing that some travellers might find quite strange at first is that you have to leave your room key at the hotel (there's a 24 hour reception) when you leave for the day. This is a great idea though as it means there's no possibility of losing your key.

The hotel is well situated for walking into the centre, we walked along the Arno every day for around 15 minutes before we reached the centre. If you want to to visit the main attractions like the Duomo and the Uffizi I recommend buying tickets in advance to avoid queues. Another tip I would give to English speaking travellers is to make an effort with your Italian, even if it's just reading off a menu in Italian rather than English, it will be appreciated by locals.

Date of stay: March 2017
Trip type: Traveled as a couple
1  Thank Sarazaar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded March 13, 2023

Dear guest,
Thanks for your beautiful review. We look forward to welcoming you again. Best regards, Staff-Hotel Jane***

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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