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“Could have been wonderful”
Review of Hotel Rapallo

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Hotel Rapallo
Ranked #24 of 410 Hotels in Florence
Certificate of Excellence
Reviewed November 20, 2013

Location of the hotel, as well appearance of the sleeping and public rooms, were spot on. Reception staff was often nonexistent or ensconced behind closed doors in the office area behind the reception desk. Breakfast buffet was dreadful, poor selection and poor service. Room was often crowded with little available seating, service ware was often not available, and for at least two days the self-service coffee machine was out of order, with no contingency available.

  • Stayed: October 2013, traveled as a couple
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1  Thank BibbBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 21, 2013

Dear Sir, I am so sorry for the inconvenience of the coffee machine, unfortunately the machines may happen to fail, and fate has it that almost always happens during the holidays, and that in those days, there is not at the hotel who regularly fails to break it to you. I'm really sorry. let me but 'adding that the machine works, and in all of us and our guests and returned the smile
greetings from florence
lorenzo

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Reviewed November 20, 2013

We chose this hotel due to it's positive reviews, and we were not disappointed. Very clean, ultra modern boutique hotel with lots of character. It is so modern it uses an RFID (proximity card) to unlock the door, very cool. This hotel has a wonderfully decorated entrance area with a large desk with guest book as the check in. Breakfast was included in the room rate and was delicious. More than enough to hold us till dinner. Great area and a very short walk to the train station and all attractions, we had no need to use public transport. The room was much larger than we expected with very clean hardwood floors. The room was fully equipped with a fridge, safe, etc. We would not hesitate to stay there again. Thanks so much for adding to our Tuscany visit.

  • Stayed: October 2013, traveled as a couple
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Thank RayHill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 20, 2013

dear sir, thanks for your comment, we have no technology has taken the place of human warmth and kindness that is tradition in Florence. we made affinacare, an aid to better match the needs of our guests. their satisfaction is the one that warms us (even in these cold days of November).
a slauto lorenzo

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Reviewed November 20, 2013

My husband and I stayed at Hotel Rapallo for 3 nights in November and it has definitely lived up to all the wonderful reviews on here. It is probably one of the cleanest and will kept hotel we have ever stayed in. Room was lovely comfortable breakfast and afternoon snacks were great and staff were very friendly and helpful. We found the location great as it was just far enough away to avoid the hussle and bussle by near enough for easy access to everything.

  • Stayed: November 2013, traveled as a couple
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Thank Sarah8384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 20, 2013

dear madam, we are pleased that she and her husband will be enjoyed in our hotel and you enjoyed our service. for a small hotel and we try to take care of every detail to make us appreciate our guests because we like to see them go back to florence
a greeting Lorenzo

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Reviewed November 10, 2013

The hotel is close to the city center and the train station, good location as it is close to main attractions, but not in the middle of all the noise in the center.
Staff extremely polite and will go the extra mile to help visitors with what they need. Especially Claudia and Lorenzo.
Rooms are good sized and the cleanliness extraordinary. Breakfast is great. Would highly recommend even compared to some 4 star hotels in Florence.

  • Stayed: November 2013, traveled on business
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Thank Suzana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 14, 2013

Thanks for your comment, it has been our pleasure to have you as our guests, and we hope you return soon to florence.
a greeting
lorenzo

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Reviewed November 7, 2013

I found this hotel and stayed based on reviews on trip advisor and the reviewers were true to their word! This is a great place to stay in Florence and very reasonable. It is very convenient to the train station and easy to walk to everywhere you want to see. The staff were all very nice and accommodating. The rooms were clean and inviting. We stayed in room 404 and the terrace was amazing!! I will definitely stay here next time I am in Florence.

  • Stayed: November 2013, traveled with friends
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Thank DBAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 10, 2013

our dear friends tripadvisor seems to have stolen the famous line of Hamlet: To be or not to be. must eventually try it. experience exceeds every story, and there is nothing more certain than what our eyes see, taste our palates, our ears hear. we invite you to read and come back for more.
with a grateful heart I send you greetings from florence
lorenzo

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Reviewed November 7, 2013

This hotel is a Gem. It is near the station so no need for a taxi, the road is one way and quiet busy but we never heard any road noise. The staff were brilliant, both friendly and helpful. Our room was comfortable and clean, free wifi and sky TV although limited English channels, there is a small lounge and a small breakfast room/bar. The breakfast buffet is lovely and although the breakfast room is a bit small we never had to wait. The hotel is ideally situated for the centre of Florence and there are some nice restaurants nearby and reception staff will advise you. There is a bus stop 2 minutes from the hotel and you can get the number 12 bus to the Piazza Michelangelo which is a must for the view of Florence. I would recommend this hotel.

  • Stayed: October 2013, traveled as a couple
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1  Thank Orientfan57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 10, 2013

thanks for your comments, we are pleased to read that you have especially appreciated our kindness and our willingness to riamangano always the key pillars of traditional hospitality.
we hope to have you back soon as our guests
lorenzo

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Reviewed November 7, 2013

This hotel is comfortable, breakfast is good and the staff are helpful. It is not too far from the station or the main attractions. The area is nice and there are restaurants fairly close. There is a very nice deli close to the hotel. Our twin room was an odd shape but we loved the balcony.

  • Stayed: October 2013, traveled as a couple
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Thank Adders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lorenzo c, Responsabile relazioni con la clientela at Hotel Rapallo, responded to this reviewResponded November 10, 2013

thanks for your comment, we expect soon to florence
lorenzo

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Additional Information about Hotel Rapallo

Address: Via Santa Caterina d'Alessandria,7, 50129, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #24 of 410 Hotels in Florence
Price Range: $119 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Rapallo 3*
Number of rooms: 26
Reservation Options:
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