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“Fantastic hotel”

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Pitti Palace al Ponte Vecchio
Ranked #76 of 411 Hotels in Florence
Certificate of Excellence
Reviewed July 7, 2014

We stayed five nights at the Pitti Palace Hotel in May and it was perfect. The location was brilliant, you literally step out the door, cross the road and you are on the Ponte Vecchio. The staff were very helpful, the wifi was good and the room was clean and comfortable. We even had our own little balcony. The breakfast room is fantastic with beautiful views over the city. The food and service could not be faulted. I will definitely stay here again.

Room Tip: We had a room on the 5th floor that had a balcony and was a quick trip to the sixth floor breakfast...
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  • Stayed: May 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Parisfee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded July 16, 2014

Dear Guest

Thank you for your review and for spending so many nights with us! we are glad that you enjoyed Florence and our Terrace

We hope to welcome you again

regards

Sb
Assistant mgr

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Reviewed July 7, 2014

Location right next to the Ponte Vecchio. Only a little noise from outside at night, even I could sleep well although I'm a light sleeper. Clean spacious room, good AC, good service. Good value for your money, and you can't beat the view at the terrace on the 6th floor!
Lovely to enjoy the view at breakfast in the morning, alltghough the breakfast was the only negative thing in this hotel... Nescafe instant coffeemaker? In Italy? Also the variety of bread etc. was quite poor.

Except for the breakfast and a poor wi-fi, we loved everything else at this hotel! There's also a Conad supermarket right next to the hotel, that was convinient

  • Stayed: July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Auli_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded July 16, 2014

Dear Guest

Thank you for taking your time to write a review about your stay with us. I Hope you enjoyed Florence and hope to welcome you again

Regards

The staff
Hotel Pitti Palace al Ponte Vecchio

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Reviewed July 5, 2014

Great location. Asked for quiet room based on the reviews - higher up so not so much street noise when windows closed. Lovely big airy clean room with good facilities. Had to ask for coffee making facilities which were quickly provided. Surprised that no tourist information in form of leaflets were available in lobby however the reception staff were helpful.
Lovely breakfast area on roof top terrace and good choice too - freshly made pastries were a favourite!
Had meal on roof top but hadnt been warned of city tax which took price of the meal slightly over budget - beware!
Slow lift but gets you there in the end.
Really pleased with our choice and would stay here again.

Room Tip: Our room was on the third floor facing the front and although we had some street noise it was not so...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded July 7, 2014

Dear Guest

Thank you for writing a nice review about us, I am glad you enjoyed our service and the view!
Hope to welcome you again
regards

SB
Assistant Mgr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2014

The hotel was located mere yards away from the Ponte Vecchio and yet, due to exceptional construction and windows, the street noise was barely audible (when the windows were closed, that is). The location was perfect and made walking the city easy and stress free. I and my family love to take photos and the views of the Arno river from just a few feet outside the main hotel entrance were to die for. The room was spacious (two beds, each in it's own room), the staff professional and extremely helpful and polite, and the entire hotel was very clean. We had breakfast every morning at the buffet on top of the hotel, looking over Florence and enjoying the weather. It was by and far the best hotel of the European trip we took this summer and if we're ever fortunate to stay in Florence again we will most definitely be staying at this hotel.

Just superb.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank Jay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded July 7, 2014

Dear Guest

Thank you so much for your nice review about your stay with us, we are happy to read that you enjoyed Florence a lot and we wish you to be able to return soon. Of course we will be happy to ba again your Home in Town!
Regards

SB
Assistant Mgr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2014

We sadly only had only one night here but it was to expunge our previous bad experience on a day trip to Florence. This was achieved by the friendly, helpful staff here and the perfect location. Our room was great, clean and comfy with an atmospheric street/mini piazza view. Having just had 3 days of our 15 day tour in a formal 4 star in Siena we were nervous of feeling not "posh enough" again. Nothing could be further from the truth. I have painful joints and ice was provided on request. Being English and armed with our tea bags we nervously asked for a kettle- bar and reception staff could not have been more accommodating even providing fresh milk. Reception staff gave accurate travel and visit information and nothing was too much trouble. The gentlemen in the rooftop terrace bar were friendly and cheerful. This was so refreshing and certainly made our short stay so enjoyable. Yes as other reviews say the street can be noisy but it is a busy city what do you expect and it is just part of the overall experIence. Thank you staff at Pitti Palace restoring our faith in Florence.

Room Tip: If you want helpful friendly staff this is the hotel to choose.
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  • Stayed: June 2014, traveled as a couple
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    • Location
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3  Thank bronpep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded July 2, 2014

Dear Guest

It is a pleasure to read your review! the best compliment ever that we received is that we restored your faith in Florence! We are glad that you felt comfortable with us, and on behalf of all the staff members we thank you for your appreciation.
We hope to welcome you again in Florence and that you will consider us as your Home in Town!

Regards
SB
Assistant Manager

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Reviewed June 23, 2014

Great location for a hotel. Room was not enormous but for a city centre hotel what one would imagine. When on web site it said 7m from Ponte Vecciho I took this with a pinch of salt, but they were correct. You are ideally situated a few paces from bridge and right in centre of town.
When hot in summer nice to be able to pop back to hotel during day to relax for half an hour before more sight seeing
Roof top terrace excellent food and view. Note there are two terraces head for the one overlooking the city. Food was good and wine reasonable value for money

Room Tip: we were in room 503 which overlooked rear street, when deliveries made some noise but remember you...
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded June 24, 2014

Dear Guest

Thank you for taking your time to write a review about your stay with us. I Hope you enjoyed Florence and hope to welcome you again

Regards

The staff
Hotel Pitti Palace al Ponte Vecchio

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

The rooftop terrace is a fantastic place to admire the city sights whilst enjoying a sundowner or indeed breakfast. The location cannot be beaten at the foot of the Ponte Vecchio and within a few steps of the Giardini Boboli.
One little niggle was the street noise, perhaps it was because we'd arrived from deepest darkest Sicily but the rasping of the ubiquitous Vespa scooters did intrude into the room. Our room did not have double glazing, perhaps on the next refurbishment glazing akin to that of an airport hotel might be specified?
Asides from that I would recommend the Pitti Palace for a fabulous city break.

Room Tip: The higher the floor the closer you are to that wonderful terrace
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded June 24, 2014

Dear Guest

Thank you for writing a nice review about us, I am glad you enjoyed our service in our Terrace "alla Torre de Rossi" and the view!
Hope to welcome you again
regards


SB
Assistant Mgr

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pitti Palace al Ponte Vecchio

Address: Borgo San Jacopo 3, 50125, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Pitti
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#49 Luxury Hotel in Florence
#52 Family Hotel in Florence
#80 Romantic Hotel in Florence
#99 Business Hotel in Florence
Price Range: $112 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pitti Palace al Ponte Vecchio 4*
Number of rooms: 87
Reservation Options:
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Also Known As:
Pitti Palace Al Ponte Vecchio Hotel Florence
Viva Hotel Florence
Pitti Palace Florence

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