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“Great Hotel great location”

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Pitti Palace al Ponte Vecchio
Ranked #74 of 410 Hotels in Florence
Certificate of Excellence
Reviewed September 12, 2013

The hotel is a short walk from the Train station; I think about 20 minutes in total walking through the narrow streets of Florence. The Hotel in our opinion was in the best location within the city just a small distance to all the main tourist spots and of course the Bridge itself is seconds away, yes it can be a bit noisy however you are in the middle of a city. The room we had was spotlessly clean and tidy and looked fresh and well decorated, it had a small mini Bar and the TV worked with no problems – also the Air con worked very well and the room was very cool under the 35c heat outside. You get a free Wi-Fi code on check-in and to my surprise this was fast at about 9mb/s, please note it logs you out after a while so you just have to enter details again. Our room plan came with breakfast included and the food was good with a large selection of different things to cater for most people, the two coffee machines did supply good tasting coffee as well. The main thing that made this hotel good was the staff in the restaurant in the evening, they were all very friendly and offered good advice on the wines from the menu, the food selection was small however it tasted great and we used it every night for the whole week, we mostly had the cold meats and cheese with a bottle of wine (please note food bill is signed for and put onto your final check out bill). All the staff were friendly and helpful, they will print off you boarding passes etc. no problem also give you directions to the tourist hotspots etc. The only thing I have to say they could do better is to explain the city tax, this was put onto the final check-out bill and everybody that stays in Florence must pay (we knew about it before hand) but at no time was the explained to us this was going to happen, it should have been explained at check-in. This however did not spoil our stay and I would recommend this hotel, I could not fault it.

  • Stayed: September 2013, traveled as a couple
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1  Thank shylock1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, Responsabile reception at Pitti Palace al Ponte Vecchio, responded to this reviewResponded December 15, 2013

Thank you very much for your comments! We truly hope to see you again in Florence!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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688 - 694 of 1,809 reviews

Reviewed September 7, 2013

We stayed here for 2 nights. The staff were very friendly and helpful. The room was small but perfectly formed and very clean. There was a slight issue with no drawers but as we were only staying for a short time we just left things I suitcases, there was a good wardrobe for hanging clothes however. The location was one of the reasons for booking and it was perfect, everywhere was within easy walking distance and the atmosphere on the Ponte Vecchio at night was delightful. The terrace for breakfast had breath taking views over Florence and at night you cold just sit and enjoy the atmosphere looking at the illuminations. very relaxing. Overall it was a lovely hotel, reasonable, very good location and friendly, I would recommend it to anyone.

  • Stayed: August 2013, traveled as a couple
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Thank suepeterpamjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

Great staff and front desk help - I would definitely stay there again ! The rooftop garden is the place for a cocktail before dinner and breakfast in the mornings with the most pleasant staff and selection of food. Highly recommended!

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Easytobook.com
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

We stayed here for four nights. It is a perfect location within reasonable walking of most of the wonderful sights. The staff are friendly and helpful, we were always greeted with a smile at breakfast. The views from the dining room are wonderful, with a lovely terrace to eat outdoors. The bedroom was very clean and comfortable with free use of a safe. We would certainly reccomend the Pitti Palace if you are looking for accomodation in Florence.

  • Stayed: August 2013, traveled as a couple
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Thank Yvonne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded September 5, 2013

Dear Guest

Thank you for your nice review about us, we are glad that you enjoyed your stay and thank you for recommending our Hotel

Hope to welcome you again soon

regards
S. Bisconti
Assistant Manager

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Reviewed September 4, 2013

Our room was clean & staff helpful. As a matter of fact our last day there the ceiling in our room had a water leak & they changed our room to a junior suite. Very accomodating. Very close to all markets, shops & good restaurant.

Room Tip: Go for a cocktail in the afternoon on the top deck! Beautiful view!
See more room tips
  • Stayed: September 2013, traveled as a couple
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Thank Rocker08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded September 5, 2013

Dear Guest

Thank you for writing a review about us, we are sorry about the inconvenience in the room. We hope that you enjoyed your stay with us and wish to welcome you again

regards

S. Bisconti
Ass mgr

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Reviewed September 1, 2013

Just over the Ponte Vecchio bridge and within easy access to restaurants, supermarket and all attractions, this hotel was fabulous. Lovely rooms, nice friendly staff and a good breakfast. We loved our stay and will return when next in Florence. Thank you Hotel Pitti Palace

  • Stayed: August 2013, traveled with friends
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Thank megs8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded September 5, 2013

Dear guest

Thank to you for choosing us for your sty in Florence, we are happy to read that you fully enjoyed your stay and our service.

We look forward to welcoming you again

regards
S. Bisconti
Ass mgr

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 31, 2013

Stayed here for four nights 26/8 to 30/8. location is fantastic, easy walking distance to the sights of Florence. Rooms are kept very clean, and ours had a safe which, unlike other hotels, there was no charge to use it. We upgraded to a 4th floor room with a view, which was overlooking the road at the back of the hotel, so unfortunately no view of any real value, and not worth the extra price. Rooms are not massive, but adequate. There is a lovely terrace bar on the sixth floor, which DID have stunning views of the city, and you get that for free !!
Breakfast good, with a choice of cereals, pastries meat and cheese etc. Staff friendly who speak English. Taxi from SMN station to the hotel about 12€, but to walk it only takes 20 minutes.
We would stay here again.

  • Stayed: August 2013, traveled as a couple
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Thank TonyCoventry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VivaPittiPalace, assistant manager at Pitti Palace al Ponte Vecchio, responded to this reviewResponded September 5, 2013

Dear Guest

Thank you for your kind review, we are happy that you enjoyed your stay with us and that you enjoyed our terrace. Hope to welcome you again

Sincerely

S Bisconti
Ass Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pitti Palace al Ponte Vecchio

Address: Borgo San Jacopo 3, 50125, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Pitti
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#48 Luxury Hotel in Florence
#52 Family Hotel in Florence
#80 Romantic Hotel in Florence
#99 Business Hotel in Florence
Price Range: $122 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pitti Palace al Ponte Vecchio 4*
Number of rooms: 87
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Also Known As:
Pitti Palace Al Ponte Vecchio Hotel Florence
Viva Hotel Florence
Pitti Palace Florence

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