The hotel was lovely and the location was brilliant. Unfortunately the food at the hotel was really disappointing. Also, the staff in the restaurant weren’t very pleasant and they never allowed us to finish our food. They kept taking our plates even though we weren’t finished. As it was Florence, Italy we expected so much more. Also, the prices were really high for the quality of food. The pool and bar area was amazing and the staff were lovely. The room was clean and it had all the necessities. The ladies at reception were always very helpful.