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Caroline at Reception Made the Difference!

Review of NH Firenze
5.0 of 5 bubblesReviewed Jun 20, 2019
Great stay at this hotel! I stayed here June 1-3, 2019. Breakfast was very good. The room was spacious and lovely. And the best part of our trip was the amazing service from Caroline at reception. She greeted me and my husband so warmly when we arrived and made sure our room was ready. She helped us navigate our map and gave great suggestions. When we left, we felt like we had a new friend- I can't say this about other hotels I've stayed at while in Italy. Highly recommend this place.
Date of stay: June 2019
Trip type: Traveled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviews (1,912)
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133 - 138 of 1,912 reviews
Reviewed June 6, 2019 via mobile

The hotel was lovely and the location was brilliant. Unfortunately the food at the hotel was really disappointing. Also, the staff in the restaurant weren’t very pleasant and they never allowed us to finish our food. They kept taking our plates even though we weren’t finished. As it was Florence, Italy we expected so much more. Also, the prices were really high for the quality of food. The pool and bar area was amazing and the staff were lovely. The room was clean and it had all the necessities. The ladies at reception were always very helpful.

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank Pedro C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 2, 2019 via mobile

We loved our stay at the NH Firenze! It was a haven -clean and quiet- at the end of a packed and thrilling day! Definitely recommend staying there. It’s in a perfect position even though it’s a short walk from the Ponte Vecchio

Date of stay: May 2019
Trip type: Traveled with friends
Thank shira1005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 20, 2019

Florence was our first stop for our trip to Italy and NH Florence spoiled us from the get go. The other hotels we had booked throughout Italy just never compared. The hotel is very nice, clean, and affordable, all with a great location. There is a in hotel restaurant with decent food and prices, but we kept going back for the bartender Melody. She was great to talk to, and get insight on what was fun to do around Florence from a more local perspective. The hotel is within about a 20 min walk of anything you'd want to do. If I ever find myself in Florence, I would definitely look to stay her again and hang out with Melody!

Date of stay: May 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kreeves412
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NH-hotels-Firenze, Responsabile relazioni pubbliche at NH Firenze, responded to this reviewResponded May 30, 2019

Dear Kreeves,

We are very pleased to read your comment that make us feel very proud of our NH Firenze!

You have mentioned the most important items of a Hotel and let us know that all of them have been of your taste and arranged your level of satisfaction...

...This is our main goal and we feel very happy to have achieved it in your case, together with the lovely service of our best bartender Melody!


It would be a pleasure if you choose us during your next visit to Florence,

See you soon.

Nadine
NH Firenze

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed May 15, 2019

We stayed here over the course of our wedding week, with the majority of our guests (100 people in total). The staff were amazing throughout, from the booking stages to check in right until we checked out. Staff were on hand throughout and accommodating all guests and I know there were quite a few.

Location wise was great, only 20 minutes from the airport and you are litereally 15 to 20 minutes walk to central florence, and you have a few scenic walks to choose from. Breakfast is great,with a nice range of pastries, overall we were really happy

Date of stay: May 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank sunnypie09
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NH-hotels-Firenze, SEGRETARIO DI RICEVIMENTO at NH Firenze, responded to this reviewResponded May 15, 2019

Dear Sunnypie,

We are really glad that you chose NH Firenze for such an important event in the life as your wedding.

It's wonderful to know that you loved our hotel and our staff, that worked with passion to make unique and unforgettable stay for you and for your 100 Guests.
Your feedback is really importat to us since our main goal is to offer our Guests the best customer care and create memorable experiences.

Moreover, we thank you for your pointing about the quality of our breakfast, and our location: 15 minutes walk only, you can reach the best attractions in the city.

We hope to have the pleasure of welcoming you back soon to our Hotel.

Best regards

Front Office
NH Firenze

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Reviewed May 12, 2019 via mobile

We had an amazing time at NH Firenze. Our room was clean and well cared for and staff was very friendly and helpful. Melody at the bar was so nice!! She gave us ideas for a pub to try, place to eat and helped ensure we had our train information right.

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Stooks12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NH-hotels-Firenze, SEGRETARIO DI RICEVIMENTO at NH Firenze, responded to this reviewResponded May 16, 2019

Dear Guest,

First of all we would like to thank you for choosing our Hotel e for leaving your feedback on TripAdvisor.

We are happy to read that you had a good experience with us and that our service has met your expectation, from the cleaning and comfort of our rooms to the professionalism of our staff.

Moreover we are glad to read all the nice words you spent about our colleague Melody, since we always try our very best to give the guests memorable experiences.

We hope we will see you again at NH Firenze.

Kind regards

Front Office
NH Firenze

Report response as inappropriate
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