I got a great stay in the hotel,I had a long stay in Florence because of a bisiness trip. What made speciall the hotel is the staff, most of them incredible great people, specially Vittoria at the breakfast she just made me feel at home, very caring and nice to me, making all perfect to start the day,which is priceless in such circumstances. I was very happy in that hotel so I recommend it to everyone.
Dear Guest,
First of all, we would like to thank You very much for the compliments regarding our service received during your long stay in Florence, we are delighted to know that Your experience here has been fully satisfactory and memorable.
Moreover, we really appreciate the excellent comments about our colleague Vittoria, she'll be proud to have served You at the breakast every morning.
At last, we thank You for reccommending our hotel to all Tripadvisor users.
We are looking forward to welcoming You again
Best regards
Front Office
NH Firenze
I want to say that my family and I enjoyed our recent stay at the NH Firenze. The staff was warm and helpful the breakfast was very good and our room was comfortable. My sole complaint and it bothered me a lot, was that the pool and roof deck was closed during our stay. When you open up the NH Hotel website and look up the NH Firenze the first thing you see is a picture of the pool and roof deck...much like the picture used by tripadvisor. When that is your key marketing point I think it is imperative to let people know that it won't be available during your stay before you arrive. The pool and roof deck were the number one reason I booked the hotel. That tainted what was otherwise enjoyable experience. I think it would have been nice of the hotel to offer some credit or have comped breakfast because of this key area being off limit to guests.
Dear Brad,
Thank you very much for take time to coment your stay in Florence...
...It's fantastic to hear that you enjoyed the staff, location, room and breakfast services.
It's very important for us to know our guests experiences, because all that information helps us to improve the quality of our service;
Infact regading the complain about the opening of our Narciso rooftop and pool, we want to take a minute to explain it: during your stay, as you personally just saw, the weather was completely bad, and we even decide to check the weather daily, to see if we can open, as in everything in an open air area on the 6th floor.
As also, you can see from our website there are pictures of our pool and roof, that doesn't mean that is open everyday and is reatten everywhere and clearly that is open only during the season time (so if we have to considere that, were supposed to be open only from june to september, but we didn't do like because we want that our guests enjoy from now even if the weather is against us!).
Hope that this comment will help you to undestand our objective problem and our efforts to do our best to open in advance for you all,
You are Welcome in the Hotel any time, wishing that you will enjoy the rooftop and all the services,
We remain at your total disposal,
Our most sincere Regards.
Nadine
NH Firenze
Lovely hotel, welcoming friendly staff. Clean, modern and in a great location easy to walk from the station and a short walk into the town centre. Breakfast was perfect, a great choice of fresh produce. Would have preferred a kettle in the room but that is a very small criticism.
Dear Guest,
Thank you for giving us your precious feedback about your experience at our Hotel.
We are glad to read that your stay was enjoyable, and that you appreciated our location, our rooms, the quality of our breakast, and the friendly attitude of our Staff.
The NH Firenze Team work incredibly hard to ensure that our guests expectations are met through excellent customer care and passion for service.
Regarding the room facilities, I would like to inform you that we provide standard Kettle from the superior rooms up to suite ones.
Nonetheless, we are Always ready to provide a free kettle along with coffee or tea facilites in standard rooms, when required by our Guests at the reception.
It will be a pleasure to welcome you again
Best regards
Front Office
NH Firenze
Stayed in the Presidential Suite for 14 nights. Didn’t want to leave. Bellissimo!!!!. Panoramic views of Florence. Very large wrap around balcony with lounge cushioned type seating. Very spacious. Very private. 2 bathrooms. All rooms r very spacious. It’s like living in ur own private condo. Hotel is off the beaten path near the United States Consulate. Quiet and secure. Open the sliding glass doors in bedroom and living room and listen to the magical sounds of the Church Bells. Perfecto!!! Only a 15 minute slow walk to all the Florence action.
Dear Guest,
Many thanks for choosing NH Firenze and for sharing with us and with Trip Advisor users your wonderful feedback about your experience with us.
We are glad you had an overall good and pleasant stay with us and that you appreciated our Hotel for the strategic location and for all comfort of our Presidential Suite.
This Suite is a real experience of exclusivity that offers our Guests several privileges, and you indicated correctly.
We are looking forward to welcoming you again for another memorable stay.
Best regards
Front Office
NH Firenze
Hotel is very nice. Room worked perfectly for me, Large bed , double sinks, prices for room service was pretty good too & staff are great also breakfast was awesome. I would definately stay again. Thank you NH Firenze!
Dear Guest,
We would like to thank you for choosing NH Firenze during your recent visit to our city, and for sharing with us your feedback.
We are really thrilled to read how much you enjoyed your experience with us, and how much you loved the spacious and comfortable rooms, especially our attentive and professional Staff, that work with passion to make unique and unforgettable the stay of our Guests.
Furthermore it is wonderful to know that you loved our varied and rich breakfast.
Starting the day with a good breakfast is essential and that is the reason why our Guests can find a buffet with all sorts of delicacies.
Thank you for recommending our Hotel. We truly hope to welcome you back soon for another memorable stay.
Best regards
Front Office
NH Firenze
