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“Disappointed”

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Grand Hotel Minerva
Ranked #49 of 411 Hotels in Florence
Certificate of Excellence
Reviewed July 7, 2013

This hotel has a great location on a busy central square. It is very close to the train station and has amazing views of the city. We had a spacious suite facing the Duomo. The rooftop terrace, although smaller than I expected, was lovely and also offered incredible views of the city. Due to it's central location, it gets noisy at night which can really interfere with a good nights rest. (I am a deep sleeper and am not easily bothered.) The hotel was in need of some "tender loving care." The beds were not comfortable, the furniture and carpeting was worn. The service was average. I did not prefer the buffet breakfast. While it offered a wide variety of food; the quality and taste was just average. I would not return to this hotel on future trips to Florence. While it did have its strong points, they just do not outweigh the down side. I also expected more from a hotel with this price tag.

  • Stayed: July 2013, traveled with family
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4  Thank Alaina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FilippoBurroni, Direttore generale at Grand Hotel Minerva, responded to this reviewResponded July 9, 2013

Dear Guests,
I am really sorry that our hotel did not meet your expectations. Honestly this is something quite unusual for us and when it happens it is normally due to some specific inconvenience. It would really be helpful to me to have more details on your experience. For example, when you say that the bed was not comfortable, were the mattresses too soft? Or too hard? What especially concerns me is your remark about an “average” service. Our staff are regularly praised for their friendliness and helpfulness and it would really be important to know what may have been the issue. Please feel free to directly contact me at fburroni@grandhotelminerva.com; I would really appreciate a deeper insight on your experience with us. Despite to your decision not to choose us again in the future, I still hope you will give us a second chance if coming back to Florence. Should this happen, I would like you to consider me at your disposal in order to arrange your stay in the best possible way.
With my kindest regards,
Filippo Burroni

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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623 - 629 of 1,988 reviews

Reviewed July 5, 2013

We really enjoyed our stay here. The location was very close to the train station and easy walking distance to many of the main attractions and shopping. The breakfast was excellent. It was more than you standard European plan. It had numerous options as well as Mimosas every day! Loved the rooftop pool area. It was a little small with limited seating and lounging.

  • Stayed: June 2013, traveled as a couple
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Thank eventgal_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

We stayed here the last day of our trip to Italy. The hotel was an easy walk (with luggage) from the train station. The hotel staff were extremely helpful and accomadating, we arrived early and they were able to set us up in our room. The rooms were clean and large, much larger than other places we stayed on our trip. We had to leave the next day very early (5am) for our flight home, the staff made up a breakfast to go for us which was extremely considerate. The hotel itself overlooks a beautif piazza and is an easy walk to everything you'd want to see in Florence. They also had a rooftop pool/bar with great views. We were sorry we didn't have more time to spend here and would definetely recommend this hotel.

  • Stayed: June 2013, traveled with friends
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Thank Ozzy858
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

This hotel is great!! The staff are friendly and the rooms are wonderful! Our room(3rd floor) has a great view of the square and I loved the roof top pool! Would definitely recommend! Oh and the complimentary breakfast is delicious!

  • Stayed: July 2013
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Thank natgal1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

If you would like to be close to all the sights of Florence, transport, restaurants plus experience the most obliging staff, that go to great lengths to ensure your stay is perfect, then the Grand Hotel Minerva is the one for you. I would have no hesitation in recommending this hotel.

  • Stayed: June 2013, traveled with family
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Thank Bobdebjake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

Stayed for 4 nights with my family of four in a family suite. Absolutely fabulous room with 2 bathrooms, a sitting area in the loft with a king sized bed on the ground floor and 2 twins in a room upstairs. Literally a 5 minute walk from the train station but only 10 minutes to the Duomo. Fantastic location to explore Florence. The room was clean, comfortable, and lots of space. Bed mattress was a little lumpy but still slept great. One night there was loud music late into the night from a bar across the Piazza but I think that was unusual and only because we were there during Fashion Week and there were a lot of private parties in the city. For example, the noise was on a Wednesday night but there was no late night music the rest of our time there through the weekend. A special bonus is the rooftop pool and bar area which has great views of the city. Definitely plan to spend a little time there. Breakfast was good quality and filling with lots of selections. Highly recommend.

  • Stayed: June 2013, traveled with family
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Thank traveler54601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

Stayed here for 3 nights and wasn't disappointed. Good Hotel in great setting ( nice square and fairly quiet) and very close to all you would want to see in Florence. It is also just a 5 minute walk from the station. As you come out of the station look for the large church, and the square and the hotel is the other side so just walk round. We booked a room overlooking the square at the front of the Hotel and the view was splendid. The rooms are clean and comfortable, and the bed was one of the best! Good soundproofing keeps outside noise to a minimum and the rooms have good air conditioning. Breakfast was buffet style and there was a very large choice. The rooftop pool was a welcome place to cool off after touring around the city, although it is not very large and does get busy. The bar at the pool was also a great place for a drink, and the bar service was excellent. In fact the staff were all really helpful and informative and made us feel very welcome. There are many bars and restaurants within walking distance although the Hotel does have it's own restaurant. We did not use this though. Would recommend the Minerva to anyone who wants a comfortable well positioned Hotel with excellent facilities and really pleasant staff.

Room Tip: Go for the superior rooms overlooking the square for a great view
  • Stayed: June 2013, traveled as a couple
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2  Thank Eck1056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Minerva

Address: Piazza Santa Maria Novella 16, 50123, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Luxury Hotel in Florence
#39 Family Hotel in Florence
#48 Business Hotel in Florence
#61 Romantic Hotel in Florence
Price Range: $179 - $797 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Minerva 4*
Number of rooms: 100
Official Description (provided by the hotel):
Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 97 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with an open-air swimming pool (open from May to September). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms. ... more   less 
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Also Known As:
Grand Hotel Florence

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