This hotel was very convenient to the train station --- easily walkable with LOTS of luggage!! The staff was very helpful in all aspects of our stay ... in fact, the recommendations for restaurants in Florence were the best of our entire trip. Room was large and comfortable, overlooking the piazza and always cleaned efficiently - and sufficiently. Convenient for walking to all the places we wanted to see in Florence.
Our stay included the Christmas holiday and we understood that many establishments would be closed that day for dinner and were advised to book dinner at the hotel for that night - we did - but would have been better off finding a pizza joint. Even though the restaurant was not so crowded, the wait staff made it seem like they were trying to get us in and out --- this also occurred often at breakfast ... just always seemed in a rush. The meal started out very nice, a complimentary glass of champagne (which we don't care for, but a nice touch) - it went downhill from there. Anyway, our meals were inedible, in that the meats (veal and pork, I believe) were so tough they could not be chewed. Both my wife and I embarassingly left partially chewed meat on our plates, with the most of the plate left untouched.
As it turned out, the reataurant manager (we didn't know it was him at the time) came to take our plates ... not so much of a mention of "how was everything?" ... or even inquiring about the primary part of the meal being left on the plate - partially chewed !!! Just took the plates with food left, and full glasses of champagne ... and brought the bill - with no thank you for coming ... nothing.
When we passed the front desk (these people were ALWAYS very helpful) after dinner, they asked how dinner was --- and we explained - honestly - and they apologized. Later, the restaurant manager came to our room with 6 chocolate covered strawberries and a bottle of champagne (Ugh!). While dropping it off, he explained that he heard we had complained at the front desk and reprimanded my wife for not complaining at the restaurant --- basically turned it into our fault. No apology for the terrible food.
Short of the review is --- feel great about staying here!!! --- don't eat here!!! Only problem with this was that breakfast was free --- but coffee was instant (I think --- the same stuff left in the room (in the little tubes)) --- and eggs were dry and tasteless.
- Official Description (provided by the hotel):
- Grand Hotel Minerva, renovated in 2015, is a 4-star superior hotel in the heart of Florence's historic center in its illustrious Piazza Santa Maria Novella, which is close to the main railway station. Florence's key tourist attractions are all just five or ten minutes' walk from us as well as the Congress and Fair Center. The hotel boasts 97 rooms, suites and family solutions and a breathtaking rooftop terrace (open all year round) with an open-air swimming pool (open from May to September). It also offers a restaurant with its "al fresco" extension on the Piazza and five meeting rooms with day light. High speed wi-fi is free in all common areas and rooms. ... more less
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- Also Known As:
- Grand Hotel Florence