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Plaza Lucchesi Hotel
Ranked #54 of 410 Hotels in Florence
Certificate of Excellence
Reviewed November 23, 2013

The rooms are much smaller than I expected but the view we had was quite nice. The breakfast was very good. When we arrived, I was exhausted from traveling all day and decided to take a nap. I woke to find two chamber maids making the couch into a twin size bed because we requested a room for three people. I felt uncomfortable to find them standing there-especially because our reservation was for three and it was made ahead of time. The staff were friendly and accommodating. We were not told ahead of time that the hotel would be under construction so it was extremely noisy at 9:15 in the morning which we were not used to.

Room Tip: Request a room facing the duomo. It is a great view.
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  • Stayed: November 2013, traveled with family
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1  Thank scocuzzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 14, 2013 via mobile

This place would be like going home when we go back!!!!
From Romano,Beatrice Angella, Guiluanna, or Caroline at the front desk to the the wait staff this place is so wonderful. It's the service ! They really do care. I became ill one evening and everyone asked if I was good the next day. Our very favorite person was Argend the waiter Boy did his parents raise him right. When we told him we were leaving the next day and it was before breakfast, he made a bag breakfast for us to take. How nice was that?
Location is right on the river. The view from our room was The Michael Angelo garden across the river.
Oh I almost forgot the doorman/ bartender/waiter he was so nice too. Can't go wrong staying here!

  • Stayed: November 2013
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2  Thank Candy5600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

Nice hotel with a very strange staff, especially the director with absolute indifference to guests problems and accusing in offenses of the law instead of any apologies from the hotel side after the problems we had thanks to Plaza Lucchesi Hotel.

We visited Florence by a family of 5 persons together with my parents for whom this staying in Plaza Lucchesi became the second time. The first their staying several years ago was wonderful , that's why they chose this hotel again for new trip to Florence. Who knew that decision would have spoiled several days from our Italy journey.

For the second or third day of staying we left our car in the hotel parking zone and go away for 30-40 minutes. The young and arrogant concierge saw everything and was keeping silence. He was watching for our disappearing and then just went to call the police to take our car away!
He was quite rude when we came back and asked about our car. Ladies from reception told us that the police took our car away because of wrong parking (but it was dishonest information, as we knew later from police documents the hotel called them). Why? We still can't understand that. No one sign "parking prohibited", no one word from the concierge about that...just direct call to police...
Reception staff was very "helpful" after that. When we asked them how to return our car, they phoned somebody, gave us some address, called the taxi for our men and told "You have to go there, pay penalty and take your car back right now".
It was late evening so my mother, me and my little daughter went to sleep in sure everything will be ok. In other hotels usually people work for helping to their guests but not for problem's creating. Most likely, in hotel Plaza Lucchesi all on the contrary.
Our men have done EVERYTHING in accuracy hotel staff recommended us that evening.

What was the surprise for us when the police came in next morning with charges that we broke jaws with which car had been blocked! Of course, it couldn't be that way, so that charge was dismissed after 2 days of police investigation. We paid penalty for the wrong parking (second time, but now the official penalty as we knew later). So one more question to the hotel - who was that guy who took the money from us without giving any document, but gave us the car back in place they directed us in the evening before.

When the police came, nobody from the hotel team helped us to resolve this not understandable situation and explained them what was on last night, nobody even suggested a glass of water to us as hotel guests during several hours' conversation with the police. The police held also my mother in the hotel hall for several hours and didn't allow she go to her room alone! But she must drink tablets every day in certain time! The ladies from reception saw my mum went up to her room last night and even didn't go for coming back the car so she can't know anything. But NOBODY confirmed it to the police to let her go.

So we lost 2 days from our trip forced to undergo an interrogation by the police and paying penalty instead of visiting places of interesting and relaxing in amazing Florence.
We visited several cities in Italy and other countries by car for last years and never had problems with the police anywhere before and we never had problems with parking at our hotels. Always that hotels staff was helpful and kindly explained the hotel rules. They can vary from place to place and this is the hotel staff obligation take care of their guests, to warn and inform if they do something wrong at hotel mind, but not keeping silence and then call the police.
We just a tourists who came to the hotel for vacation, we trust and rely on hotel team and have full authority not to know any certain nuances of different hotels.

I Would not recommend Plaza Lucchesi Hotel to anyone because in my mind good hotel - it is not only clean and comfortable rooms and tasty breakfast, the most important thing is respect and attitude to its guests.
Do not go to Plaza Lucchesi Hotel if don't want have nervous days and excess problems during your journey.

Stayed: October 2013, traveled with family
7  Thank Anna D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

My new wife and I had a lovely honeymoon in this hotel. We were given a fantastic large room that had superb views of the river. The room was very spacious and had a mezzanine level with a large bed, TV and bathroom. Then on the 'downstairs' level there was a nice living area with a sofa, desk and comfy chair.

Breakfast was great, plenty of choice, and the location was good too. Santa Croce was five minutes walk away. Very happy to recommend this hotel.

  • Stayed: November 2013, traveled as a couple
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1  Thank EdBowsher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

This old world hotel sits right on the Arno River with amazing views. One gets a feeling of an era when travel was more refined and elegant without having to play sky high prices. The furnishing in the public areas may be a little old but they are well kept. This hotel has a personality, not cookie cutter big chain boring. The staff in all areas and respects are world class. I would definitely return to this hotel. The hotel is right behind Piazza Santa Croce and about a 15min walk to the Palazzo Vecchio.

  • Stayed: April 2013, traveled with family
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Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2013

Plaza Lucchesi took our breath away. The vintage, shabby but comfortable lobby and professional, friendly welcome was fine but stepping into our room was a theatrical experience. Beautiful wood floors, high ceilings, a wall of dramatically draped windows and a balcony overlooking the Arno River. We could feel the history while enjoying a modern, clean, efficient bathroom and comfortable bedding. Breakfast was social with friendly service and excellent variety.

The location near the Uffizi was perfect for us but does require a short walk to city center and Il Duomo.

Room Tip: Request river view balcony room! Very quiet hotel.
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  • Stayed: November 2013, traveled with family
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Thank Sal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2013

The Hotel is perfect for a weekend away or a business trip to Florence. The decor is a little dated, but in my opinion it adds to it's beauty. The service in the restaurant is very attentive and the quality if the food is excellent. One vey big plus point in choosing this Hotel is that you can walk to the centre of Florence, Piazza Signoria, in 15 minutes.

Room Tip: Ask for a room on the fourth floor facing the Arno river.
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  • Stayed: October 2013, traveled on business
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4  Thank Adriano A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plaza Lucchesi Hotel

Address: 38 Lungarno della Zecca Vecchia, 50122, Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence > Santa Croce
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#38 Business Hotel in Florence
#39 Luxury Hotel in Florence
#41 Romantic Hotel in Florence
#42 Family Hotel in Florence
Price Range: $140 - $449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Plaza Lucchesi Hotel 4*
Number of rooms: 92
Reservation Options:
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Also Known As:
Plaza Lucchesi Florence
Hotel Plaza Lucchesi

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