I don't know where all these other people were staying who thought this hotel grand but we found the concierge rude, there was only one housekeeper to clean our entire floor (room still not cleaned at 4:30), they did not turn on the air conditioning for a group dinner at night where we had to wait 45 minutes to be served chicken. The neighborhood is seedy with few nice places to get a bite to eat. The bar closed at 7:00 pm. The straw that broke the camel's back was the included breakfast where the wait was over a half and hour and all the Italians complaining about the tourists. We were here at the end of April and the season had not even begun! The small restaurant cannot accommodate the number of group tours they are booking. We were forced to go across the street to a small cafe for breakfast. That said, there is no more magnificent view of the Duomo and Basilica than from the dining room. We had a delicious 68 euro lunch in the restaurant with only seven other people and were amazed at the view. The baggage service is also quick and efficient. Definitely would NOT stay here again with all the amazing other Florence hotels to choose from. One final point, there was a large step right on the way to the bathroom and Heaven help you if you didn't leave the bathroom light on at night or got disoriented. Very dangerous.
- Official Description (provided by the hotel):
- Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions. ... more less
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- Also Known As:
- Grand Hotel Florence