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“Second to none”

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Hotel Montebello Splendid
Ranked #89 of 421 Hotels in Florence
Certificate of Excellence
Vancouver, Canada
Level Contributor
196 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Second to none”
5 of 5 bubbles Reviewed June 27, 2011

This is one of the best Boutique Hotels I have ever stayed. The rooms are great, but the bathroom (usually nothing to write home about in Europe) was fabulous. Enough marble, granite and mahogany for a small castle. The service is first class all around. The location is not too close to the centre of Florence, but this is a city made for walking. Everything in the hotel is immaculate. From the lobby to your room you think you are staying at the Ritz, but not paying their prices. i would highly recomend this hotel to anyone going to Florence. After all the sightseeing, museums, and statues you need a good, cool, quiet location to rest your bones. This is it!

  • Stayed August 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Raul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 29, 2011
Dear Raulslater,
Thank you very much for your kind review and extremely positive feedback about our hotel.
We are very please to understand that you had a very pleasant stay with us and that enjoyed our services and facilities. Anyway, we are not “the Ritz”, but more an homelike style hotel where guests can be comfortable with no dress code and informal service.
New enhancements and services will be available very soon at Montebello Splendid and we wait for your next visit.
We look forward to welcome you and your family very soon and on behalf of the whole staff I wish you all the best.

Sincerely,

Riccardo Fracassi
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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852 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Charlotte, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 21, 2011

We stayed at this hotel June 14th - June 16th, 2011. The room was beautiful and extremely well-appointed. The bathroom had a Jacuzzi tub which was great after a long day of sightseeing. The bed was fabulous and the room was so quiet; it seemed as though we were the only guests since we never heard anyone else while we were in the room! The hotel property is also beautiful and quite relaxing. The breakfast buffet is phenomenal, but I would probably not recommend having dinner at the property restaurant (we weren't overly impressed by the dinner menu). All in all, it was a great stay. Francesca and Simone at the front desk were extremely helpful. The location is a bit off the beaten path, but it makes for a great walk along the river. We would definitely return!

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Avery_1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 29, 2011
Dear Avery_1313,
Thank you very much for choosing the Montebello Splendid for your stay in Florence.
We are very glad to read your positive comment on this website because your satisfaction is our greatest reward.
You stayed in Florence during the most important Fashion show period when all hotel rates reach the highest level. In any case we always offer 30 to 50% lower rates compared to our competitors.
I’m pleased you appreciated the attention provided by our staff; we all are always very pleased to assist our guests in every aspect.
Looking forward to welcome you in our beautiful city very soon, I take this opportunity to send our kindest regards.

Sincerely,

Riccardo Fracassi
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boise, Idaho
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 21, 2011

Found the hotel to be immaculate, great service and a beautiful establishment. The staff could not have been more helpful and accommodating every need. Found the location ideal, away from the center of town with the noise and activity of the downtown area. Breakfast was excellent. Had a wonderful room with a balcony overlooking the garden area. Would not hesitate to stay there again if we make it back to Florence.

Room Tip: Reserve in advance with specific requests
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  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Toppertwo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 29, 2011
Dear Toppertwo2,
Myself and the whole staff of the Montebello Splendid are very glad to read your positive comment on this website. We thank you for choosing our property and for taking time sharing your experience on Tripadvisor.
Satisfying your expectations is very important for us, as it is very important to read your satisfaction about staff attitude. I’m also very pleased you enjoyed our quite but close to attraction location.
Thank you very much for staying with us, we look forward to welcome you in Florence on the next occasion.

Kindest regards,

Riccardo Fracassi
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leicester, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 7, 2011

Whilst the decor of the hotel and gardens were lovely, our room was very small and our shower very slow, not really what we'd expect from such a high star rating. We also found the reception staff to be somewhat 'cold' and not very welcoming. The distance from the centre, although a nice walk, is a little too far especially after a day filled with sightseeing.

Room Tip: Standard Room very small
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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank LloydFamily1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 29, 2011
Dear Lloydfamily1,
Thank you for sharing your experience on Tripadvisor; your feedback is always very important to improve our services and trying to reach our guest’s satisfaction.

I regret to read that you hadn’t a very positive experience with us, despite you enjoyed the quality of our ambiance and decoration. All our rooms are different from the others and with a small supplement you can always upgrade to next category for larger size. We do have 4.5 bar pressure in the whole hotel and I can’t understand why your shower had some problem (maybe the hanse-grohe switch).
We will give more attention to the perception of our good will to assist our guests; please accept my apologize for having a cold approach to you during your stay.
Whenever you would like to come back to Florence, we will do our best to accommodate you properly and trying to change your mind about our services.

On behalf of the whole staff, I wish you all the best.

Sincerely,

Riccardo Fracassi
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed June 6, 2011

A wonderful boutique hotel just minutes from the centre. One can walk to the centre in 10-15 minutes. Very quiet location, wonderful rooms - immaculate - and great staff. The best breakfast we had in Italy too.

Thanks to the hotel staff for a great stay!!

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 29, 2011
Dear Wayne154943,
Thank you for posting your review on this website. We are very pleased that we were able to exceed your expectations and that you had a very positive experience with us.
We look forward to welcome you again to Florence at the earliest.

Sincerely,

Riccardo Fracassi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
282 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 564 helpful votes
4 of 5 bubbles Reviewed June 1, 2011

The Montebello Splendid is a fairly grand, well appointed hotel a fast 10 minute walk from the centre of Florence. After a couple of days, this walk becomes tedious! However, the hotel is quite luxurious in a pleasant residential area and is built round a small and attractive courtyard, a nice feature in a busy and often noisy city. The beds were luxurious with nice linen and the general air was of a high quality, well appointed hotel.
However, we had a couple of issues: When we arrived at the hotel, we were told that we were being given a junior suite (we had booked a standard double). It turned out that this suite was a sort of duplex, a version of a huge bunk bed, with cupboards, bathroom, TV and a couple of chairs downstairs and a double bed upstairs. They had clearly chopped one large high ceilinged room into two or three rooms but the result was horrid - dark and gloomy downstairs with no room to swing a cat and a double bed on a type of shelf upstairs. We protested and were moved to a double room but this too was small as was the shower room. Another niggle was the breakfast, which wasn't up to standard (Pirelli could have made good tyres out of the scrambled egg). However there was nice, freshly squeezed orange juice. They also charge E30 a night for parking.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank FoggMurphys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 30, 2011
Dear Foggmurphys,
Thank you very much for your positive comment about our hotel and sharing your travel experience on this website.
I’m pleased you liked the décor and the cleanliness of or hotel. At the same time I regret to understand that you didn’t like our duplex junior suite, despite is very well appreciated by most of our guest that often specifically request for, but as you mentioned it wasn’t a problem for us to move to a different solution.
Regarding your comment about garage cost, it’s not a secret that that there is a surcharge for that. As I mentioned several times, we are one of the very few hotels in town who offer private underground facility on site for the convenience of our guests. Other hotels use external facilities which charges vary form 25 to 45 euro per night. Public unsecured parking at train station cost € 25 per day.
On behalf of the whole staff of Montebello Splendid, I wish you all the best and I look forward to welcome you back very soon and showing the new enhancements we are planning for our guests.

Kindest regards,

Riccardo Fracassi
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed June 1, 2011

Unlike other reviewers, the staff and the food at the hotel restaurant were the highlights of my trip. I found the room acceptable even though the water in the shower was far from hot. The staff went out of their way to be accommodating, offered to allow me to change to an upgraded room, spent the time to show me several other room options and were generally amicable, friendly and helpful. I will say that the bartender got a little testy with me once, but such "attitude" just seems to be the Italian way. He quickly got over his issue and was a pleasure for the remainder of my stay. I ate at the restaurant twice and everything including the service, atmosphere and quality of the food was impeccable. My biggest problem with the hotel is the distance from everything. It is not, as advertised, near to everything and I had to walk at least 20 minutes to any attraction even though I walk at a farily decent pace. Given that the weather was quite warm and it was my priority to stay close to everything, I really did not enjoy the trek.

  • Stayed May 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Meisha-ann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontebelloSplendid, General Manager at Hotel Montebello Splendid, responded to this review, June 29, 2011
Dear meisha-ann,
Thank you for posting your comment on Tripadvisor.
Reading your plenty satisfaction about the attitude of the staff, quality of food at our breakfast and dinner is very appealing for us. We always do our best to offer a comfortable stay to our guests.
Unfortunately the location, which is an added value for many of our clients, is something we can’t change or improve. Consider that in the most central street usually they are quite noisy during the night and that now cars and even taxi can’t access some street of the city centre (big issue for luggage).
We all look forward to have chanche to have you among our guests in the future and we remain at your disposal for any assistance you may need to plan your trip to Florence in advance.

Sincerely,

Riccardo Fracassi
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Montebello Splendid

Property: Hotel Montebello Splendid
Address: Via Giuseppe Garibaldi 14, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Luxury Hotel in Florence
#67 Business Hotel in Florence
#78 Family Hotel in Florence
#92 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Montebello Splendid 5*
Number of rooms: 60
Official Description (provided by the hotel):
An old villa from 19th Century with private garden located in the lively heart of Florence and transformed into a boutique 5 stars hotel full of charm and warm atmosphere, according to the neoclassical Florentine tradition. All rooms are elegantly designed and decorated differently but all equipped with the most up-to-date comforts. In a few step from the hotel you can easily reach all the most important attraction of Florence. Capriccio restaurant is the gourmet option for hotel guests to experience greta italian food in a very relaxing enveiroment. ... more   less 
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Also Known As:
Montebello Splendid Florence
Montebello Splendid Hotel Florence

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