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“Out of my expectations”

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Novotel Firenze Nord Aeroporto
Ranked #235 of 410 Hotels in Florence
Reviewed February 3, 2014

The mattress is the time needs to change. I never sleep on the soft mattress like here. They put two single bed joined treat as double bed. Very busy location, can't really sleep
well. Hopefully they can change the mattress soon.

  • Stayed: February 2014
    • Value
    • Location
    • Rooms
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1  Thank sengbee_1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded February 19, 2014

Dear Guest,

I am in receipt of your kind review and I do thank you for the time we have dedicated to us expressing your comments about your recent stay at the Novotel Firenze.

I have taken note of your observations and I do apologise that our services and product have been under your expectations.

Be assured that your comments will be taken into consideration in order to improve the level of our services.

I do hope to have the chance to welcoming you again to our Novotel Firenze.

In the meantime my team and I wish you a pleasant New Year.

Marco Ministeri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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211 - 217 of 1,627 reviews

Reviewed January 28, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
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Review collected in partnership with Accorhotels.com
1  Thank Claudio195
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded January 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 14, 2014

Our flight left at 6:30 a.m. so we wanted to be close to the airport. Since we left early, the breakfast buffet didn't start until 6 a.m. and the shuttle to the airport until 8:15. This took away from several of the advantages of staying here. Even though it was a few miles to the airport, it cost 20 euros which is quite a bit. The staff was helpful and friendly. The rooms are quite basic. Yes, there is a refrigerator in the room but nothing was a bit chilled. I called to reception and he said that the refrigerator is never cold. There was a light on so it wasn't the issue of it not being pulled in.

  • Stayed: January 2014, traveled with family
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3  Thank minnesotans4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded January 18, 2014

Dear Guest

Thank you for taking the time to let us know about your experience by writing your review.

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.
Rest assured that we have already shared your precious comments with our staff in order to avoid such matters in the future.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Marco Ministeri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank SGDennisSG
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded December 30, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 27, 2013

The hotel is located close to the airport (about 2.5 km) but a cab ride costing up to EUR 25 if you arrive late in the evening. Hotel decor is very old and has not been renovated in the past 15 years. Efforts have been undertaken to upgrade the hotel with new TV and coffee maker in the room. Breakfast buffet is ok. It takes about 20 minutes until Florence city - price is taxi approximately EUR 28

  • Stayed: October 2013, traveled on business
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2  Thank EvaRasmussen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded December 30, 2013

Dear Guest,

I am in receipt of your kind review and I do thank you for the time we have dedicated to us expressing your comments about your recent stay at the Novotel Firenze.

I have taken note of your observations and I do apologise that our services and product have been under your expectations.

Be assured that your comments will be taken into consideration in order to improve the level of our services.

I do hope to have the chance to welcoming you again to our Novotel Firenze.

In the meantime my team and I wish you a pleasant New Year.

Marco Ministeri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

It was a 45 mins bus journey into Florence, every day we met people on the shuttle bus who were switching hotels, the food was bad, the staff were not helpful, the pool was small for the amount of rooms in the hotel, the nearest shop was a Cash n Carry, the Japanese restaurant beside it was the only good thing about it. Will most definitely not be staying again or recommending it, it was very far outside the centre of Florence.

  • Stayed: July 2013, traveled with family
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1  Thank Fiona F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded December 20, 2013

Dear Guest

Thank you for taking the time to let us know about your experience by writing your review.

We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.
Rest assured that we have already shared your precious comments with our staffin order to avoid such matters in the future.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Marco Ministeri
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

A group of 12 of us stayed in this hotel in October 2013. Hotel was comfortable and the food was good in the restaurant. Their website says they provide a shuttle from the airport. After waiting for nearly an hour at the shuttle location, we finally called the hotel. It seems you have to reserve the shuttle before you arrive. With 12 of us, when the shuttle came, it had very little room for luggage in the back of the shuttle and the driver claims he is not allowed to put luggage inside the bus. We asked that he take what he could and come right back and get the remainder. He refused to do this and claimed that the bus had to remain on a schedule. We put the ladies and a few pieces of luggage on the shuttle and the men had to catch 2 taxi's to get to the hotel with the remainder of the luggage. Taxi's cost us 20 euros each. A very unnecessary expense because of very poor customer service. we would not stay there again because of this poor service.

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank jthomas1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this reviewResponded November 13, 2013

Dear Guest

Thank you for taking the time to let us know about your experience by writing your review.

We regret that some our standards fell short of your expectations and we ask you to accept our most sincere apologies.

We have taken note about your comments and we want to assure you that proper actions will be taken into consideration for future improvement.

We are ready to welcoming you again upon your next stay, trying then to regain your confidence.

Yours sincerely,

Marco Ministeri

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Firenze Nord Aeroporto

Address: Via Tevere 23 | Osmannoro, 50019, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#111 Luxury Hotel in Florence
Price Range: $64 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Firenze Nord Aeroporto 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Novotel Firenze Nord Aeroporto is a comfortable 180-room 4-star hotel ideally located near the airport and A1 highway, giving easy access to Florence city center and the train station. 9 meeting rooms and free WIFI available. Shuttle to airport and city center runs at fixed times, subject to booking and availability. Perfect for business or leisure, the hotel offers rooms for 2 adults and 2 children, restaurant, bar, open air swimming pool and indoor car park. ... more   less 
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Also Known As:
Novotel Firenze Nord Aeroporto Hotel Florence
Novotel Hotel Florence
Novotel Florence
Sesto Fiorentino Novotel

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