The hotel gets the job done. There was free wi-fi in the lobby, but it's really not that close to the heart of the city. I was there for work and so luckily we had vehicles. If I was to visit Florence again on my own, I think I would want to spend a little more and get myself closer to the action.
The staff was very helpful however. The rooms weren't that great and even though they were cleaned every day, for some reason it never really felt clean.More
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Taking safety measures
Breakfast is good
Buss to and from city center good but stops running a bit too early, at 20:00
My room was ok
Bed was ok
Shower ok ( no hot water one morning and had to go to another room to shower)
Location was good quick access to all the things I need
Staff at desk was good
Staff at breakfast was good
Staff at bar slow at best
Internet was good but logging in was a huge pain.
Dear Guest,
We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aereoporto.
We are taking care of our customers renewing all the hotel on the outside as the inside.
Thank you for sharing your experience, and we hope your next visit will be more pleasant than the previous one.
Sincerely,
Mauro Fiore
I would not stay there again. The beds were HORRIBLE.. The towels were old and dirty. There was nothing new and fresh in the room. Breakfast was also just ok.. But the staff was kind and friendly. I believe that the management needs to renovate it.. The pool area seemed good, but was closed.
Dear Sir,
Thank you for taking the time to let us know about your experience by responding to our survey.
We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.
We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.
Yours sincerely
This was your typical Novotel in its room layout, service, standards, and everything you'd come to expect from this chain. It wasn't as sparkling perfect as others I'd stayed at elsewhere in Europe (Paris, for instance), but it was very good considering the range of hotels available in Italy (and how widely they range in quality, even within star level standards). An excellent value for the price. It's very easy to find and get to from the autostrade, which I greatly appreciated, and they also offer free parking in the front of the hotel- which is a rare and cherished commodity in Italia! The staff were very friendly and helpful and went out of their way to accomodate our family. The breakfast was a great selection, and I appreciated that children eat breakfast free there. The only complaint I have was that there was nothing for dining (or much else at all) in the surrounding area, leaving us with a decision between the hotel's restaurant and McDonald's. The restaurant was very subpar (I feel bad for anyone whose only Italian food experience in Italy was this restaurant!) and overpriced. Living in Italy for years, I felt very ripped off by the food they served us at the prices they charged. However, they can only do what they can with what they have, and even the restaurant staff were extremely friendly, helpful, and accommodating (there was a menu discrepancy & they whipped me up something off-menu though they hadn't served it in years). My only advice is to be sure to eat your lunch & dinner out in Florence or wherever you're headed (the breakfast at the hotel is great!). Otherwise, this hotel has absolutely no problems in my eyes!
Dear Sir,
Thank you for taking the time to let us know about your experience by responding to our survey.
I thank you very much you have appreciate our hotel services but I regret if the restaurant standards of service fell short of your expectations and we ask you to accept our most sincere apologies.
We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.
Yours sincerely,
Armando Salvemini
Novotel Firenze Nord Aeroporto is neither in Florence nor close to the airport. If you know it it is a decent deal for typical Novotel quality. Rooms are dated and are crying for renovation. Good amenities.
Dear Sir,
Thank you for taking the time to let us know about your experience by responding to our survey.
We regret the standards of service fell short of your expectations and we ask you to accept our most sincere apologies.
As you suggested, we started to renovate two floors last september.
We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations. We are ready to welcoming you again upon your next stay, trying then to regain your confidence.
Yours sincerely,
Armando Salvemini
